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Retailers 

RE03052 - Chief Financial Officier - Shilla Duty Free - Singapore - Apply here

Roles & Responsibilities

Financial Planning

· Involve in formulating of Company’s future direction and support tactical initiatives

· Develop financial strategies and financial measures to support business growth and company’s strategic direction

· Responsible for financial planning processes which includes budgeting and forecasting

· Analyze monthly management report, P&L , profitability of business, working capital and develop necessary action plans

· Follow up on variances on business plan versus actual and do the necessary recommendations

 

Financial Control

· Control of annual profit, CAPEX, overhead and budgets/ business performance targets

· Manage the cash flow of the Company

· Ensure compliance of local accounting standards and in line with corporate policies and procedures

 

Financial Reporting

· Formulate the financial statement

· Review the financial performance and management reporting

· Ensure submission of Management reporting on a timely basis to the International team based in Singapore

· Manage tax planning and tax reporting

 

Risks and Opportunities Management

· Proactively anticipate, identify risks and opportunities on a timely basis

· Ensure financial control procedures and measures to safeguard Company’s interest and assets

 

Collaboration

· Maintain good relationship with key stakeholders and external parties such as financial institutions, bankers, auditors and solicitors

· Act as a financial advisor for other key stakeholders

RE03051 - Retail Supervisor - Lotte Duty Free - Singapore - Apply here

Job Responsibilities

  • Retail supervisors develop operations plans for their teams and make sure those plans are executed

  • Lead, manage and motivate the operations staff

  • Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System

  • Coach and train operations staff on GLOB+ system usage

  • Conduct daily briefings to team members before the start of shift duty

  • To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills

  • Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering

  • Manage and improve the SOP and procedures related to inventory management at the assigned stores level

  • Able to multitask, while also keeping the customer happy and satisfied

  • Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations

  • Good leadership skills to effectively oversee and manage the team

  • Supervisors may work a variety of hours that may include nights, weekends, and holidays

  • Retail supervisors may also be required to attend meetings and conferences

  • Any other ad-hoc assignment or project assigned by your superior

RE24045 - Store Design Division Interior Officer - Lotte Duty Free - Soeul, S. Korea Apply here

Interior design-related duties

- Design planning, basic design, detailed design coordination

- On-site supervision

- Communication with relevant departments

- Partner management 


5 years of interior design experience - F&B industry interior design and construction supervision
experience - Utilize Auto CAD, Photo Shop, SketchUp, and MS Office
Preferred
- Interior design major
- Experience in designing and constructing specialized stores such as flagship stores
- Experience in interior-related work at global brands
- Able to speak English
- Starbucks, Coffee Bean, Angelinus, Twosome, Paul Bassett

History of opening more than 5 stores

RE24044 - Global Consolidation Manager - Avolta - Basel, Switzerland - Apply here

RESPONSIBILITIES

Management activities

Supervision of the monthly reporting process.

Participate in supervision of the global reporting activities.

Support the external audit process, liaising with the auditors on key topics.

Assist in the management of resources allocated to reporting ensuring the timely filing and distribution of all due reports at group and sub-group level.

Assist in the coordination of the preparation of the financial part of the Annual Report.

Assist in the coordination of all financial reporting (internal and external) for the entire group.

Coordinate with external consultants the maintenance and development of the consolidation applications.

 

Functional activities

Ensuring the monthly consolidation activities are booked properly:

  • Capital consolidation

  • Dividends matching

  • Intercompany matching

  • Business combinations and disposals of entities

  • Standard consolidation entries

Participate in the preparation of the monthly management pack, especially relating to equity and business combinations.

Perform consolidation on group level as well as sub-consolidations for Europe and US.

Support the preparation of presentations for management.

Perform ad hoc analyses to ensure the external publications are up to date and in line with applicable standards, regulations and current reporting trends.

Key user of the external reporting systems (Group Reporting).

Provide guidance and ensure compliance with IFRS requirements on group level.

RE24043 - Global Indirect procurement Analyst - Avolta - Madrid, Spain - Apply here

  • Identify and capture maximum value/savings on defined indirect spend categories across the company

  • Provide spend reports (actual vs budget) on assigned categories

  • Manage sourcing activities by preparing, issuing and evaluating bid and RFI/RFP requests

  • Prepare and negotiate contracts for Procurement (draft, redline, review, and negotiate contracts with vendors)

  • Develop implementation strategy, responsibility assignments, communication plans, change management and timelines for projects

  • Responsible for the travel category (tools, tenders, policy, process)

  • Identify procurement best practices across the global markets and develop continuous improvement initiatives

RE24042 - Mandarin speaking Retail Sales Associate - Harding+ - Cruise / Onboard - Apply here

Are you a Mandarin speaking Retail Sales Associate, looking for a unique opportunity to sell premium and luxury brands whilst travelling to different parts of the world?

Do you have proven experience of providing excellent customer service, creating memorable and immersive experiences, allowing guests to indulge themselves in a creative and enjoyable retail environment?

If so, the big question is… are you tired of life on the high street, or have you worked at sea before and want to return?

About the opportunity:

The cruise industry has been back sailing for nearly a year… and it’s a great time to join! Highly desirable benefits like shore leave for crew is back, after a significant period of restrictions imposed due to Covid.

We are looking to recruit motivated and ambitious Retail Sales Associates to join the successful teams at sea.  If you are outgoing, have a proven retail sales background, and pride yourself on achieving customer excellence… we would love to hear from you!

What you will be doing:

  • Living and working on a cruise ship (you could be anywhere in the world!)

  • Creating an exceptional and memorable retail experience for guests on board

  • Maximising sales by promoting a quality range of products through a variety of in-store events

  • Developing detailed and extensive knowledge of all products as well as the brand culture

  • Exceeding sales targets and participating in promotional events such as fashion shows and presentations

RE24041 - Assortment Coordintor - Gebr Heinemann - Berlin, Germany Apply here

You will present the product range directly in our shop areas in accordance with the requirements of the Team Manager Assortment Coordinator.

In your position as Assortment Coordinator,

- You will be responsible for implementing and maintaining an optimal product presentation
- You will set up special placements and promotional areas and ensure that stock levels are correct afterwards
- Work closely with the Team Manager Assortment Coordinator and provide regular feedback on merchandise presentation

RE22041 - General Manager / Onboard Sales & Services Manager - Stena Line Netherlands, Hoek van Holland Apply here

Aan boord van de Stena Transporter houd jij je bezig met alle Hospitality afdelingen in de functie van General Manager, of zoals wij het zelf noemen: onze Onboard Sales & Services Manager. Stena Transporter is een vrachtschip met 120 passagiershutten, een restaurant, bar, gok automaten en een dutyfree winkel. Aan boord zorg jij er voor dat de 300 vrachtwagenchauffeurs die dagelijks met ons meevaren verzorgd worden aan boord. Samen met jouw Internationale team zorg je ervoor dat Stena Line altijd de eerste keuze is én blijft voor haar passagiers. Met jouw leiderschap kwaliteiten zorg je er voor dat jouw team zich ontwikkelt in een prettige werkomgeving dat consistente standaarden handhaaft.

Wat zijn zoal jouw verantwoordelijkheden:

Als officier aan boord van de Stena Transporter stuur jij ongeveer 10 collega’s aan, signaleert verbetermogelijkheden en onderneemt proactief actie. Je coacht, faciliteert en ontwikkelt je team en je stimuleert collega's om volgende stappen te zetten en zodat zij de serviceverwachtingen van onze passagiers kunnen overtreffen

Daarnaast ben je voor de volgende taken verantwoordelijk:

  • Executive en coördinatie van Stena Line’s Onboard Sales & Services strategie, values & policies;

  • Dagelijks operationele management van de afdelingen, door middel van het waarborgen van bestaande processen en procedures;

  • Performance Management, Training & Development van een succesvol team zodat zij onze gasten een excellente service kunnen verlenen;

  • Waarborgen en verfijnen van de efficiency en het commerciële resultaat;

  • Zorg dragen voor een optimale financiële prestatie van de Onboard Sales & Services. Correct Cost Control in combinatie met het groeien van de omzetten voor het beoogde financiële netto resultaat;

  • Opstellen van budgetten en bewaken van deze budgetten in overeenstemming met het Stena Line beleid;

  • Garanderen van het hoogste niveau van klantenservice in overeenstemming met servicestandaarden en Customer Satisfaction -doelen.

Tevens staat bij Stena Line staat Sustainability hoog in het vaandel. In deze rol verzorg je dan ook dat alle faciliteiten en processen voldoen aan alle wettelijke- en kwaliteitseisen in samenwerking met de kapitein, het deck- en engineering team

RE16042 - Luxury Fashion Retail Associate - Lagardere Travel Retail Singapore Apply here

The main responsibilities of the Retail Associate is to be responsible for all sales activities in-store to provide high standard of service to exceed customers’ expectation hence leaving them with a memorable shopping experience. This is in accordance with Lagardere Travel Retail quality policy.

 

Key Responsibilities:

  • Responsible for the daily store operations to achieve store sales.

  • Provides excellent customer service with good maintenance of shopping environment.

  • Identifies and handles customers’ inquiries and concerns in accordance to company and airport (refund) policy.

  • Engage and capitalize in upselling and cross-selling to customers.

  • Operates POS cash register and handles various payment mode with accuracy and speed to avoid delays to customers’ departure timing.

  • Ensure that store presentation is well maintained with store replenishment and clean fixtures.

  • Assist in sales plans execution and participation in conjunction of marketing events and promotion programs.

  • Communicates feedback gathered through in-store activities to store management.

  • Any other ad hoc duties assigned.

RE16041 - Airport cashier (part time) - Lotte Duty Free - Singapore Apply here

We are looking for a Cashier to manage all transactions with customers accurately and efficiently.

Responsibilities

  • Manage transactions with customers using POS system

  • Collect payments whether in cash or cashless payment

  • Resolve customer complaints, guide them and provide relevant information

  • Greet customers when entering or leaving the store

  • Maintain clean and tidy checkout areas

  • Track transactions on balance sheets and report any discrepancies

RE11043 - Category Manager Promotional Products - Harding+ - Avonmouth, U.K. - Apply here

Can you source great products at promotional price points to deliver our value proposition?

Do you thrive in a fast-paced and growing business environment, building effective stakeholder and vendor relationships?

If so, the newly created Category Manager – Promotional Products could be the perfect challenge!

About the role:

The role is responsible for reintroducing the category of ‘promotions’.  This business area takes inspiration from all product areas, both those already present in the business, and sourcing/testing new to the business; bringing great products at promotional price points to deliver on our value proposition on our most important cruise lines in the US, UK, and Australia.

Based in Avonmouth on a hybrid working basis – 2/3 days per week in office.

RE11042 - Promotions co-ordinator - Harding+ - Avonmouth, U.K. - Apply here

About the role:

As Promotions Coordinator you will support the Buying function on delivering and reporting against the promotional activity within the business.  Liaising across Buying, Marketing, Merchandising and Operations you will ensure the smooth communication, execution, and reporting of our promotional activities across all territories, to ensure our store experience is a beautiful one for our guests around the world.  You will always have the end-customer in mind – and be able to produce work and communications which increases the likelihood of guests buying more product in our stores.

Based in Avonmouth on a hybrid working basis.

RE11041 - Sales Team Leader - Gebr Heinemann - Macau - Apply here

You are responsible for all sales activities at our Macau Lisboeta Heinemann Downtown Shop and for leading your team to success in the areas of service, customer satisfaction, and profitability. 

Your new job includes

  • empower your team to provide customers with an unforgettable shopping experience, turn them into loyal customers, and effectively inspire them in the short- and long-term.

  • always be responsive to your customers and your team to ensure sound decision-making and optimal problem solving.

  • organise, inform, motivate, and coach your sales team so that each employee can pursue their personal and professional development.

  • promote a trusting and respectful team culture through meaningful and positive interactions with other team members and express appreciation for performance and celebrating successes.

  • consistently keep an eye on performance targets and align the sales processes with the best possible result.

  • be actively involved in all shop’s operational duties and delivery new initiatives to drive sales targets.

RE10042 - Store Supervisor - Shilla Travel Retail - Hong Kong - Apply here

Primary Objective
Reporting to the Store Manager, the Store Supervisor will maximize sales, optimize operations and coach/lead the retail team in the designated stores under their responsibility.

Job Duties & Responsibilities
 

  • Assist Store Manager to drive retail sales performance ensuring target KPIs are met

  • Ensure the store assigned is fit for business (cleanliness, lighting, lay out, promotional displays. digital screens, etc.). and counters are aligned with brand specifications.

  • Ensure that aisles are cleared, safe and accessible for our customers at any time.

  • You will ensure that product allocation is according each brand strategy and seasonal calendar and ensure timely product replenishment.

  • Work closely with our Customer Service team on ensuring an excellent customer experience

  • Work with Merchandising and Marketing teams to plan/adapt product display and assortment to daily, monthly and seasonal promotions, special events and needs.

  • Help and support the stock control procedures (reports, stock take, etc).

  • Help to produce the relevant information and data to run and optimize the business (reports and feedback).

  • Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service.

  • Revise the operations looking for ways to improve efficiency and maximizing revenue.

  • Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc;

  • Manage the development of the staff assigned to your stores (sales, skills, customer service, and product knowledge).

  • Assess your team members’ performance on a timely basis and support their career plan.

  • Perform any ad hoc duties as per assigned

RE10041 - Junior Category Manager Liquor & Tobacco - Shilla Travel Retail - Hong Kong - Apply here

The Shilla Duty Free operates 6 Cosmetics & Perfumes and Fashion Accessories stores at the Hong Kong International Airport starting from 12 December, 2017. The brand “Beauty & You” is a one-stop shopping destination offering a wide spectrum of beauty and fashion accessories brands. We engage customers at every STAGE of their airport shopping journey with exciting activities, refreshing concepts and excellent service, delighting them with unparalleled shopping experience and irresistible value that is Beauty & You.
To cope with our business expansion, we would like to invite a high calibre and passionate candidate to join us for the following position by "Apply Now".

Primary Objective
Reporting directly to the Merchandising Director, the Junior Category Manager – Liquor & Tobacco will be responsible for leading and managing his/her portfolio of Liquor & Tobacco brands from forecasting/OTB, buying to store’s brands performance in order to maximize sales, trade margins and trading profits, stock-on-hand and stock turn.

Job Duties & Responsibilities
Research, monitors, analyze and improve his/her portfolio performance from diverse perspective: sales, category mix, customer mix, market trend, penetration, who is shopping vs. who is not, etc.;
Update a robust brand-mix in order to attract different segments and profiles at International Airport (age, socio-economic status, nationality, shopping behavior, etc.);
Negotiate and manage trade terms and reach agreements with brands which includes store design and layout, space planning, CAPEX funding, Sales advisor headcount;
Responsible for OTB management, purchase order proposals, stock management and KPI’s control;
Work closely with brands and Retail Operations Team to: upgrade and maximize our in-store execution (brands stories, lifestyle concepts, tailored proprietary furniture, curated zones, etc.) in the respect of awarded tender submission contents; support store refurbishment projects such as working with external project management, designer and contractor;
Liaise with Marketing and IT Teams to develop his/her portfolio through digital channels, on-line store, in store digital assets and marketing strategies;
Oversee the overall planning and execution of brands’ marketing /promotional calendar for his/her portfolio;
Manage brand marketing income through securing marketing supports from brands such as GWP and investments;
Support Marketing Team in the areas of advertising, public relations and communications, and any external tie ups promotions or partnership programs.

RE04046 - Sales consultants -  Gebr Heinemann

Vienna, Austria - Apply here

Hamburg, Germany - Apply here

Dortmund, Germany - Apply here

Berlin, Germany - Apply here

Dusseldorf, Germany - Apply here

As a member of our family-owned business, you will inspire our customers from all over the world with excellent product assortments, your expert advice, and your warm hospitality. As a Sales Consultant in our Heinemann Duty Free Shops at Düsseldorf Airport, you will

  • Proactively approach travellers with a welcoming smile, discover their needs, and inspire them to make additional purchases from our assortments of high-quality brands

  • Always be responsive to our customer’s needs and create an unforgettable shopping experience with your dedicated advice and attentive support

  • Ensure the perfect presentation of our assortment through your great attention to detail

  • Turn travellers into loyal customers by winning them over for Heinemann and our customer loyalty programme

  • Take responsibility for the accurate and careful handling of checkout processes

  • Live our Heinemann culture and values, engage with other team members on a personal and professional level, share your knowledge, and strive for the team’s success 

RE/04044 - Category Manager Liquor, Tobacco & Confectionery Ferries -  Gebr Heinemann - Hamburg, Germany - Apply here

As Category Manager Liquor, Tobacco & Confectionery Ferries, you are responsible for the optimal product range and the best shopping experience for our customers.

In particular, you will

  • Conduct and evaluate demand, promotion and assortment analyses

  • analyze the category performance per customer or location and manage measures for positive category development

  • Manage assortment planning and maintain assortment modules and individual category listings

  • Prepare and independently conduct assortment meetings

  • Support the sales department in sales planning and inventory analysis and derive measures in the event of overstocking

  • Coordinate advertising space planning with Advertising & Promotion, including brand allocation

  • Provide customers with category-related support, also on site if required

RE03043 - Buyer (Spirits) - Gebr Heinemann - Hamburg, Germany - Apply here

As a buyer (m/f/d) for spirits, you will ensure long-term, partnership-based relationships with the suppliers and brands you are responsible for and ensure market-driven product ranges and optimal conditions in order to inspire our customers.

In particular, you will   

  • Be responsible for a portfolio of international spirits brands  

  • Conduct negotiations with our international suppliers to ensure the improvement of conditions, pricing and long-term supplier relationships based on partnership  

  • Evaluate and optimise supplier structures in terms of costs, quality and performance   

  • Analyze and evaluate the demand requirements 

  • Carry out trend analyses and competition monitoring and visit relevant trade fairs and suppliers   

  • Work closely with our international and national sales, marketing and fulfilment departments

RE03042 - Buyer (Ready to Wear) - Gebr Heinemann - Hamburg, Germany - Apply here

As a buyer (m/f/d) ready-to-wear, you will ensure partnership-based, long-term relationships with the suppliers and brands you support and ensure market-driven assortments as well as optimal conditions in order to inspire our customers.

In particular, you will

  • Be responsible for a portfolio of national and international brands in the ready-to-wear sector

  • Negotiate with our suppliers about conditions, pricing and distribution rights of the respective brands and thus ensure partnership-based and long-term supplier relationships.

  • Evaluate and optimize existing supplier structures in terms of costs, quality and performance and be responsible for the strategic development of your supplier portfolio

  • Travel nationally and internationally, carry out store checks and regularly visit relevant trade fairs as well as your suppliers

RE03041 - Assistant to the Director of Sales - Gebr Heinemann - Hamburg, Germany - Apply here

As the assistant to the two Vice Presidents Sales you will be an important contact person for the departments and the international customers. In particular, you will

  • Support the division management in all classic assistant tasks as well as in internal and external correspondence

  • Organize and coordinate appointments, events, conferences and trade fairs as well as calendar and travel planning

  • Act as an interface to internal departments and be responsible for internal communications

  • Assist with annual budget planning and keep track of departmental costs

  • Take over general administrative tasks for the department

  • Prepare presentations and minutes and support the division management in projects

JESTRRE/27032 - Retail Manager - Qatar Duty Free - Doha, Qatar - Apply here

The Retail Manager is responsible for the day-to-day running of QDF stores and departments in accordance with overall company policy. Responsible to spend time on the ground in our 24/7 operations, finding new ways to improve the commercial performance of QDF by increasing its turnover and maximising profitability – through people. Ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded.

Key Accountabilities include, but are not limited to:

·       Manage and motivate the QDFC retail team to increase sales and ensure efficiency. Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

·       Analyse sales figures and forecast future sales to achieve departmental budget. Use information technology to record sales figures for data analysis and forward planning; analyse and interpret trends to facilitate department planning.

·       Ensure that the merchandise is displayed attractively and customers can easily shop for what they need; manage stock levels and make key decisions about stock control.

·       Ensure standards for quality, customer service and health and safety are met; resolve health and safety, legal and security issues promptly.

·       Work to create a win-win situation where customers are satisfied and have a great shopping experience in HIA.

·       Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication across the department.

·       Maintain awareness of market trends in the retail travel industry, understand forthcoming customer initiatives and monitor what competitors are doing.

·       Initiate positive changes based on on-going observation to improve the business performance.

·       Organise special promotions, displays and events in order to maximise profits and meet the target budget.

JESTRRE/27031 - Sales Consultant - Chalhoub Group - Cairo Airport Duty Free - Apply here

Key responsibilities 
  • Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members

  • Generate sales, while achieving line and sales targets, using fragrance knowledge and ensure all sales and operational policies and procedures are followed

  • Build and maintain guest experience standards in order to build strong loyalty.

  • Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities

  • Participate in Brand PR events and push fragrance sales during events, promotions and launches. And stay ahead of latest trends, products and competitors

  • Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, interests and preferences.

  • Generate monthly reports on customer data base, coaching overview and competitor activity

  • Identify gaps in the market through baselining & competitor performance watch (product launch, events, animation, etc…) to report all findings to Sales Manager

  • Maintain all operating standards by ensuring merchandising levels, stock replenishment and organising display as per the brand’s VM guidelines

  • Demonstrate leadership skills and being able to take over the store while the store supervisor/ manager is out of duty or on annual leave.

  • Provide in-store team with coaching on product knowledge and Guest service

  • Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)

JESTRRE/26034 - Assistant General Manager - Paradies Lagardère - Kenner, LA 77062, USA - Apply here

Job Summary:
• Motivate team through our company’s vision and direction to encompass our core values
• Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
• Lead and inspire a great customer service culture by recognizing and rewarding
• Build relationships with peer and upper management
• Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
• Train and continuously develop teams
• Provide consistent performance feedback
• Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
• Ensure that all visual directives are executed seamlessly
• Direct and execute strategic merchandising to maximize sales and presentation standards
• Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
• Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
• Achieve predetermined financial budgets to include payroll containment
• Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
For additional information, please visit www.paradies-na.com
• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
• Strong verbal and written communication skills
• Collaborative skills and ability to work well within a team
• Ability to work in a fast-paced and deadline-oriented environment
• Ability to work a flexible schedule, including holidays, nights and weekends

JESTRRE/26033 - Assistant Manager - Paradies Lagardère - Ottawa, ON K1V9B4, Canada - Apply here

Job Summary:

  • Inspire a Vision: Motivate your team by aligning them with our company's vision and core values, fostering a culture of excellence and enthusiasm.

  • Performance Excellence: Set clear expectations and hold our location team accountable for achieving brand, performance, and behavior standards.

  • Customer-Centric Leadership: Lead and inspire a culture of exceptional customer service, recognizing and rewarding outstanding performance.

  • Stakeholder Engagement: Build strong relationships with peers and upper management to drive collaboration and success.

  • Talent Management: Recruit, hire, develop, and retain top sales talent, ensuring optimal staffing levels.

  • Continuous Development: Provide training and ongoing development opportunities for your teams, offering consistent performance feedback.

  • Problem Solving: Identify performance issues promptly and collaborate with the General Manager and Regional HR Manager to develop action plans for resolution.

  • Visual Excellence: Ensure flawless execution of visual directives to enhance the shopping experience.

  • Merchandising Mastery: Direct and execute strategic merchandising to maximize sales and presentation standards.

  • Operational Excellence: Oversee merchandise processing and stockroom/warehouse standards, in partnership with the General Manager and District Manager/Regional Director.

  • Business Acumen: Collaborate on location business plans that drive results and seize business opportunities.

  • Financial Stewardship: Achieve predetermined financial budgets, including payroll containment.

  • Brand Loyalty: Foster brand loyalty by demonstrating sales leadership, coaching, and connecting with the customer experience.

  • Asset Protection: Achieve location shrink goals while upholding all operational standards to safeguard location assets.

JESTRRE/26032 - Zone Manager - Paradies Lagardère - Nashville, TN 37214, USA - Apply here

Duties and Responsibilities:

  • Exceed First Class Service standards and behavior with every customer, business partners and peers

  • Perform all register/cash handling/ Loss Prevention functions in accordance with Standard Operating Procedures.

  • Facilitate opening and closing procedures for all stores

  • Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures

  • Ensure store merchandising standards are consistently executed per the company guidelines

  • Coordinate and monitor staffing levels to maximize sales and service potential

  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events

  • Direct, coach, and train Associates in their daily job assignments

  • Represent and support the company by fostering strong business relationships within the airport community

  • Contribute feedback on Associate reviews and provide input on Associate counseling

JESTRRE/26031 - Stock Replenishment - Paradies Lagardère - Boise, ID, USA - Apply here

Position Description Summary:

  • Provide best in class customer service through efficient inventory control processes and distribution.

  • Support the warehouse operations both on and off the airport site.

  • Ability to process freight, complete receiving functions, unload trucks, pull, pack, deliver stock orders to the stores.

JESTRRE/250310 - Commercial Manager - Aida - Remote/Onboard - Apply here

Dein angesteuertes Ziel

  • Steuerung und Ausbau der Verkaufsbereiche Retail (Mode, Parfüm, Logo Artikel und Schmuck), Spa und Fitness, Ausflüge sowie Foto, Casino und Kunst Galerie auf den AIDA Schiffen

  • Aktive Entwicklung sowie Umsetzung von Verkaufsförderungsmaßnahmen sowie Konzepten zur Umsatzsteigerung unter Berücksichtigung von Gästefeedbacks und Trendanalysen

  • Sicherstellung eines effektiven und effizienten Ablaufs aller bestehenden internen Prozesse sowie deren regelmäßige Optimierung

  • Führung der Mitarbeiter in den verschiedenen Verkaufsbereichen

  • Kontinuierlicher Austausch mit unseren Gästen im Hinblick auf die Optimierung der Gästezufriedenheit

Dein bisheriger Kurs

  • Idealerweise ein abgeschlossenes Studium im Bereich Betriebswirtschaft oder eine kaufmännische Ausbildung sowie mehrjährige Berufs- und Führungserfahrung

  • Vertriebskenntnisse sowie ausgeprägte analytische Fertigkeiten

  • Sehr gute Deutsch- und Englischkenntnisse sowie sicherer Umgang mit MS Office

  • Bewährte Teamfähigkeit und nachgewiesene Führungsqualitäten

  • Stark ausgeprägtes unternehmerisches Denken und Handeln, Kommunikationsstärke sowie eine strukturierte Arbeitsweis

JESTRRE/25039 - Vendor - DFA - Punta Cana, Dominican Republic - Apply here

En esta posición, tendrás la oportunidad de formar parte de nuestro equipo de ventas. Buscamos vendedores apasionados por las ventas y el servicio al cliente, con habilidades para comunicarse de forma efectiva y establecer relaciones sólidas con los clientes.

Tu misión será asesorar a los clientes, identificar sus necesidades y ofrecerles productos de alta calidad que mejoren su experiencia de compra.

Como vendedor, serás responsable de mantener orden y limpieza en tu área de trabajo, así como de alcanzar los objetivos de ventas establecidos por la empresa.

Buscamos personas dinámicas, proactivas y orientadas a resultados, con habilidades para trabajar en equipo.

Si te apasiona el mundo de las ventas y el contacto directo con los clientes, esta es tu oportunidad para unirte a nuestro equipo y crecer profesionalmente con Duty Free Americas - Punta Cana.

 

Requisitos

 

- Disponibilidad para trabajar turnos rotativos.

- Inglés intermedio - avanzada, se valora conocimientos de otro idioma además del inglés.

- Residir cerca de la zona de Punta Cana - Higüey, República Dominicana.

JESTRRE/25038 - Retail Operations Supervisor - Hudson - Houston, Texas, USA - Apply here

This Retail Operations Supervisor Job Is For You, If You Enjoy: 

 

  • Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers 

  • Working at  Wiliam P Hobby International Airport - Duty Free

 

Your Team is counting on you as a Retail Operations Supervisor to: 

  • Provide flexibility to work any day of the week, including weekends & holidays 

  • Work a full-time schedule 

  • Oversee multiple team members 

 
Retail Operations Supervisor Key Responsibilities: 

  • Provides staff training and coaching with team members on a daily basis 

  • conducts store opening/closing/ shift change procedures 

  • Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits 

  • Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported 

  • Ensures that staff report to work on time, dressed in clean full uniform, including nametags 

  • Ensures that all staff tardiness and absences are reported to management 

  • Ensures customers are greeted promptly and served by knowledgeable, well-trained associates 

  • Demonstrates effective management of customer queuing 

  • Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes 

  • Has an in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor 

  • Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping) 

  • Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink 

JESTRRE/25037 - Global Category Management Brand Manager - Avolta - Basel, Switzerland - Apply here

Reporting to the Global Head of Beauty, the Global Brand Manager is in charge of the performance of the category for the suppliers in scope, ensure delivery of business objectives and category strategy with a view of improving sales and profitability.

 

Key Accountabilities

 

Prospective and Strategy

  • Identify potential new brands to be introduced and liaise with the Business Development Manager in charge of brand assessment

  • Competition watching /investigation with suppliers and innovation

  • Analyse end-consumer trends

Vendor management

  • Negotiate global commercial conditions

  • Brand plan elaboration and follow-up: identify relevant locations, share the plan with regional teams for implementation.

  • Review business performance with supplier (sell-in/out, listings/delistings, extensions, brand plans performance)

  • Review brand strategy, marketing plan and ensure a 360° implementation for the key launches (digital Emotion+ and in-store promotions).

  • Review of the global promotion plan to ensure consistency and follow-up

  • Support regional teams on any brand topics.

Assortment reviews

  • Analyze assortment productivity, compare brands and ensure max sku count implementation

  • Select novelties to be launched on a quarterly basis (max sku count, 1out/1in check)

  • Align with Regional teams preselection by cluster/supplier

  • Approve novelties through Dufry tools and follow internal processes

  • Bad stock Management:

              - Negotiate stock cleaning with suppliers and define the exit strategy with vendor

   - Follow-up of the implementation: from physical execution to cash collection involving supply chain and finance interactions.

A&P Management

  • Support in delivering incomes as per budget

  • Follow-up overdue progress

Follow-up and Governance

  • Participate to business review with CCO

JESTRRE/25036 - Global Pricing Head - Avolta - Madrid, Spain - Apply here

As part of the Global Commercial community, you’ll be leading the centralized pricing function (Pricing Center of Excellence) with the overall objective to improve target price levels. 

 

Your main responsibilities 

Refine and improve target price levels 

  • Make strategic decisions about setting and adjusting Target price levels in order to maximize Gross Margin dollars, increase Revenue per unit and increase Volume. 

  • Analyze price change requests from the Operations/Commercial teams by evaluating margin impact, potential incremental volume, and competitor price levels.  

  • Standardize the Price Change request process.  

  • Challenge requestor to justify low margin orders. Help Commercial and Operations understand our historical pricing activity by region, and ensure that our pricing decisions maximize margin without putting business at risk.  

  • Report Pricing Uplift on a monthly basis. Provide detailed explanations of all low margin actions.  

  • Compare competitor prices to Dufry and suggest Target price adjustments when necessary.  

  • Make strategic price level recommendations based on current market price levels, historical pricing activity, high/low analysis, regional price levels, and competitor activity.  

  • Suggest pricing levels for all products  

  • Maintain ongoing competitor analysis: Major competitors / A general profile for non-major competitors 

  • Maintain ongoing Regional and Product Analysis: Major Sales Regions / Major selling brands  

  • Manage the statistical pricing analytical processes in setting dynamic pricing factors  

  • Report monthly on compliance with centralized pricing verses discount final sales price  

Analyze prospects, markets and growth opportunities  

Formally document business plan: 

  • Follow a complete and consistent evaluation methodology  

  • Prepare and clearly present documents 

  • Effective project management up to execution of strategy  

Identify and analyze competition and recommend strategy  

Key player in the development of the digitalization of the pricing function 

JESTRRE/25035 - Product Manager - Hudson - Seattle-Tacoma International Airport, USA - Apply here

Operations Product Manager Job Responsibilities: 

  • Analyze Category and Brand Performance, on weekly and monthly basis

  • Confirm the correct implementation of pricing, policies, and advertising spaces

  • Coordinate the implementation of the promotional plan. For those periods without a central promotion, proposes and coordinates with category managers/ procurement the negotiation with local, promotional and submit them to the General Manager for approval.

  • Follow up on promotions, implementation (stock availabilities, marketing, material, and tastings).

  • Ensure the correct execution of marketing strategies and visual merchandising guidelines.

  • Responsible for reporting item/ assortment management issues that linked to central Master Date

  • Establish & develop an effective relationship with our Brand partners in-store to maximize category performance and potential business opportunities. Including working with brands to secure additional funding and optimization of cover. In conjunction with space planning ensure defined planograms are adhered to ensuring effective application and review of all H&S, risk and compliance policies relevant for location.

JESTRRE/25034 - Account Director - Harding+ - Avonmouth, U.K. - Apply here

About the role:

Due to an internal move, we have a unique and exciting opportunity for an Account Director. 

The role is responsible for all aspects of the relationship with the cruise line customer.  This includes, but isn’t limited to, long-term strategic initiatives ensuring revenue goals and customer satisfaction levels are maintained, whilst ensuring the client relationship is developed to the highest levels, realising the company and cruise line retail vision and strategy.  The Account Director is also responsible for ensuring onboard operational excellence, through the landside Account Management team and shipboard retail teams, to deliver world-class service to our cruise customers; achieved through providing commercial direction and a supportive, coaching, and development approach.

To succeed, the achievement of key objectives including leadership, commercial delivery, client (cruise line) relationship, and operational excellence, is critical.

Based in the Avonmouth office on a hybrid working basis – 2/3 days per week.  You will also be required to travel nationally and internationally.

Compensation – competitive salary, car allowance, bonus scheme, mobile allowance, pension, 4 x life assurance, healthcare, 25 days leave

About you:

  • Strategic management experience in a retail or hospitality guest experience environment

  • Positive approach, flexible, and thrives in a dynamic high-paced culture, always acting as a brand ambassador

  • Excellent relationship building and networking skills, able to influence and negotiate at all levels

  • Continuously seeks new commercial opportunities, proactively sharing ideas

  • Excellent commercial and financial awareness, utilising professional integrity

  • Resourceful and driven approach to challenges, able to work under pressure, showing resilience

  • Full driving licence, valid Passport, ability to travel frequently

  • Must have an existing right of eligibility to work in the UK

Key Attributes – trust, collaboration, respect, passion, drive, resilience

JESTRRE/25033 - Head of sales experience - Gebr. Heinemann - Hamburg, Germany - Apply here

As Head of Sales Experience (m/f/d), you will be responsible for creating and managing the sales experience strategy and roadmap. In particular, you will

  • lead projects and strategically develop innovative concepts, services and measures in the B2C and B2B business to maximize the sales experience

  • advise and support sales customers and retail locations in all matters relating to the sales experience in B2B and B2C (Sales Excellence Center)

  • assume business and rollout responsibility for all checkout solutions used at Gebr. Heinemann

  • be responsible for the further development of the collaboration and sales platform (HeiCloud) in order to digitize the business processes with distribution and retail locations

  • lead your team and be responsible for training and development

  • take responsibility for achieving KPIs, increasing the sales experience with top customers and locations, team utilization and project profitability
     

JESTRRE/25032 - Category Planning Analyst - ARI - Dublin - Apply here

The Category Planning Analyst will play a key role within the Commercial function (buying and merchandising) by providing high quality data and analysis across budget performance, sales performance, margin, and investment. This analysis will be focused across Category, Supplier, SKU & Store level and covering ARI’s global estate. You will add significant commercial value by providing commentary and recommendations based on your analysis plus in identifying trends, challenges & opportunities that will need to be actioned so that the Category achieves a sustainable financial performance and return on investment. The ability to manage relationships with senior stakeholders such as Global Heads of Category, Finance Managers and Buyers across different functions and across all global locations will be an essential part of this role.

Key responsibilities :

 

  • Responsible for merchandise planning and stock forecasting (on an Annual/Bi-Annual/Quarterly basis) for category to ensure optimal stock levels are in place to meet financial and budgetary requirements.

  • Deliver specialised, high level commercial analysis and evaluation of medium and long term strategic corporate planning opportunities.

  • Provide an agreed core suite of reports (including commentary and recommendations) to category which will include specific performance analysis reports as well as ad hoc reports as required.

  • Weekly meetings with the Commercial & Category teams where you will communicate performance, provide challenge, and monitor progress on a weekly basis.

  • Manage the category relationship with the finance managers in each global location to ensure full alignment on all budgets and KPIs.

  • Responsible for managing optimum stock levels for each business unit as per ARI financial metrics and provide recommendations to the buying team to address any overstock or understocks.

  • Responsible for planning the seasonal OTB and closely monitoring sell through with the buyers. Make recommendations for appropriate in season actions to be implemented as required.

  • Responsible for managing the action plan for aged stock levels in the business and reporting on this action plan.

  • Contribute to the range review process in conjunction with the Category Management Team by providing performance data to support buyers listing & delisting stock where necessary.

  • Put in place a standardized process to ensure that Buyers can correctly check margins on NPD which follows the category strategy and does not dilute Supplier or category average margin.

  • Work with the Buying team to ensure that all promotional mechanics and rebates are do not dilute margin.

  • Complete pre and post promotional analysis and provide reports and commentary on results on a weekly basis.

  • Providing accurate margin and category information as required for any new Bid process.

  • Provide Open-to-buys, margin modelling and forecasting for any ARIs new business openings globally.

  • Develop a template to analyse the upside of price management, payment terms, investment levels and promotional rebates for Category.

  • Work with the global locations and pricing managers to gather buying prices, RSP’s and investment levels, pricing upside and tracks them as required.

  • Provide data and analysis during the annual Supplier negotiation process. Create a standardized way of doing this analysis and sit with the Buying team in Supplier Negotiations if required.

  • Challenge & drive improvements in current processes & controls. Play an active and influential role in promoting financial impact and awareness within the business.

  • Work closely with the Rebate Analyst and Buyers to ensure that all rebates (L1& L2) are captured correctly and that margins in the system are always accurate.

JESTRRE/25031 - Retail sales professional - ARI - Cork Airport - Apply here

Driving Sales

  • Approach and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)

  • Link sell, substitute sell, cross sell & up sell to increase customer satisfaction and passenger average spend

  • Highlight ARI’s value message and ARI’s exclusive customer offerings

  • Maintain awareness of all sales, promotions and applicable

  • Knowledge of Store, category sales targets (shift, daily, weekly)

  • Full commitment and participation in all promotional activities

  • Adherence to cash/card handling procedures

Visual Merchandising & Category Management

  • Knowledge and application of required merchandising standards in line with guidelines from the visual merchandising and category management teams

  • Ensure accurate pricing of products through correct display and adherence to SEL guidelines

  • Recognise and ensure implementation of brand standards for each house/supplier

  • Knowledge of location of stock and sourcing of same

  • Awareness of the need to maintain required stock levels and ensure effective stock rotation to prevent out of date stock

  • Escalate stock issues as appropriate

Retail Product Knowledge

  • Commit to attending ongoing brand training and implementing learnings thereafter

  • Drive personal learning regarding products sold in store through continuously engaging with ARI Knowledge Hub as a mechanism to further enhance product knowledge

  • Provide feedback to team members and managers regarding product interest (out of stock, customer requests.)

  • Display expert product knowledge of all categories within the retail area.

Customer Service

  • Provide a professional, attentive and personal customer shopping experience

  • Provide customers with retail and airport information as required

  • Foster and implement all activities related to providing a safe working and shopping environment 

Customs Compliance and Stock Security

  • Adhere to all custom regulations & procedures e.g.. STEB bag, personal allowances for connecting flights

  • Pro-active i n applying techniques which will mitigate stock variances or custom breaches / bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances or custom breaches

  • Reinforce store strategy to reduce shrinkage

Job Responsibilities

  • Retail supervisors develop operations plans for their teams and make sure those plans are executed
  • Lead, manage and motivate the operations staff
  • Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
  • Coach and train operations staff on GLOB+ system usage
  • Conduct daily briefings to team members before the start of shift duty
  • To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
  • Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
  • Manage and improve the SOP and procedures related to inventory management at the assigned stores level
  • Able to multitask, while also keeping the customer happy and satisfied
  • Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations
  • Good leadership skills to effectively oversee and manage the team
  • Supervisors may work a variety of hours that may include nights, weekends, and holidays
  • Retail supervisors may also be required to attend meetings and conferences
  • Any other ad-hoc assignment or project assigned by your superior
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