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Eyewear & watches

JESTREW/29031 - Sales Representative  Duty Free - Al-Futtaim Group - Dubai, UAE - Apply here

The Retail Sales Representative is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. Housekeeping duties, visual presentation standards, etc.)

 

What you will do:-

Description of Accountability:

  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness, To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advice customers in a professional manner.

  • Creates a positive first impression for the customer through an energetic attitude and adhering to dress code, To assist the Store Manager with the day to day Store Operations including opening and closing and Store Management cover and other security aspects. To run the Store in the absence of the Store Manger if required.

  • Greets customers immediately upon entering the store with a smile and sincere non business like greeting, To be able to train new staff on the Point of Sale (POS) operation and to be responsible for corrective action at the POS. To deal with any customer issues arriving at the POS to ensure smooth customer service is uninterrupted.

  • Provides customers with current relevant information about the product, To assist with ensuring the compliance with in store procedure with regard to pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

  • Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale

  • Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database.

  • Sincerely thanks all customers for shopping as they exit the store, and invites them back.

 

Miscellaneous Responsibilities

  • Participates in and attends all store meetings and other related functions

  • Represents a positive attitude toward the merchandise, the brand and the company

  • Participates in all inventories

  • Assumes and completes other duties as assigned by store management.

  • Meets or exceeds weekly sales goals

  • Satisfactorily completes all duties as assigned by management

  • Is punctual and adheres to designated work schedule

  • Is flexible and works well with peers and management to accomplish duties

  • Follows company Policies and Procedures 100%

  • Performs housekeeping duties as required

JESTREW/20031 - Watches & Fine Jewelry Area Manager - Chanel - Istanbul, Turkey  - Apply here

As for the WFJ activity, we are currently operating through our own Fashion Boutiques (Türkiye), our wholesale network in local markets (Türkiye, Israel, Greece, Saint Barthelemy) and travel retail (Istanbul). This scope of operations might evolve, considering the dynamic environment in which we are in. 

Position in double operational reporting to Area Director and Managing Director Türkiye, and in functional reporting to Europe WFJ Wholesale and Retail Other Europe Director and close relationship with Fashion Other Europe Director.

 

Responsiblities :

 

Adapting and implementing  the Europe Watch & Fine Jewellery strategy to Türkiye affiliate and Export & Travel Retail perimeter to develop WFJ activities on every network by :

-animating commercial relationships with distributors and develop suitable partnerships

-defining the sales and marketing plan in accordance with Europe Region’s strategy and contribute to the budget process

-contributing to 360° implementation (Marketing, Press, Media)

-ensuring its effective implementation (novelties launches, replenishment, level of stock…)

-product assortment availability ; re-orders, optimization of stock

-training local staff and animate the WFJ Communities

-implementation of sales techniques and business coaching, and customers service excellence

JESTREW/19031 -  Travel Retail Manager - Tiffany / LVMH - Seoul, Korea - Apply here

As a manager of Travel Retail Korea, the incumbent person manages Travel Retail business and operational plans as well as motivate the team to achieve sales targets. He/ She coordinates store network to enhance brand presence and commercial terms & conditions. The manager effectively coach and develop the Travel Retail store leadership and ensure to align with brand’s strategic directions. 

JESTREW/27021 - Sales Manager, Travel Retail - Citizen Watch America - Miami, FL - Apply here

The Account Manager, Travel Retail will manage their area of business by working with Travel Retail channel buyers (Cruise Ship operators, Airport concessionaires, Chain retailers), as well as coordinating with our various internal cross-functional departments to grow the business and achieve the goals of sales and service for their designated customer base.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned.

 

  • Build and execute sales strategies to generate profitable growth within your account responsibilities.

  • Establish strong relationships with your accounts.

  • Present new product introductions including marketing campaigns to customers on a seasonal basis.

  • Execute product line reviews, sales promotions, and marketing campaigns to maximize assortment to increase sales and achieve sales targets.

  • Work closely with accounts' ecommerce teams to ensure each brand’s digital presence, exposure and assortments are optimized and all creative assets are utilized on the sites.

  • Develop and communicate strategy to grow market share, profitability and customer base consistent with business plan.

  • Advanced knowledge of account management including sales forecasting, open to buy, replenishment programs, and purchase order maintenance.

  • Support product development by providing insight regarding customer needs and identifying current and future trends.

  • Work closely with Inventory and Planning Departments for new product and replenishment.

  • Monitor and control annual advertising and sales promotion budgets.

JESTREW/21021 - Commercial Director - Cartier - Seoul, South Korea - Apply here

MISSION

We are looking for an experienced Commercial Director to add value to our growth activities by identifying new commercial opportunities & synergizing within existing commercial networks. In order to create an ultimate synergy within the Organization, a startup mindset and great leadership skills are required. The ideal candidate will also be a creative strategist with excellent organizational savvy. He/She will lead and support the roll out of all transversal projects and will be the point of main sponsor for all commercial projects within the region and HQ.

 

MAIN PURPOSE

Reporting to the Managing Director and being a member of local Executive Committee, the Commercial Director is tasked with translating the global brand strategy to meet the specific market opportunities across all networks. Specifically, this person leads the commercial team to drive sales, with relevant strategies and performance-driven culture.

The Commercial Director ensures the move towards an omnichannel commercial ecosystemwith a strong development on local e-com, enhance Luxury New Retail and operational & service excellence. He/she creates a superior and consistent experience for the Cartier client across all commercial touch points.

He/she is responsible for maintaining and championing the core values of the Maison while attracting, developing and inspiring a team of top talents. The Commercial Director partners closely with all stakeholders and teams across all networks contributing to all business pillars including marketing & communication and Operations.

Key Responsibilities

Network Strategy

  • Build the commercial part of the strategic 3year sales plans with Commercial community.

  • Lead the Network Development strategy to leverage relevant business opportunities and oversee the Development with clear roadmap.

  • Contribute to the branding strategy by constantly elevating the brand perception amongst existing and new potential clients at each commercial touch points.

  • Act as a local expert by developing a deep understanding of the competitive landscape, surrounding community and important events, trends, etc. and constantly share them within the Organization

Commercial Performance

  • Build strong relationship with commercial teams to help enhance the commercial performance and excellence … including sales integration & synergy with HE team.

  • Set an ambitious yet realistic sales targets across the network and monitor the progress

  • Analyze the KPIs and identify priority actions to achieve targets and business growth

  • Monitor the network’s P&L

High End Business Development

  • Beyond the figures, understand the gravity of HE business as true branding tool, support and synergize with HE team, for the development of 4 HE boutiques as backbone of Korea HE business.

  • In cooperation with the High-End team, lead the development of the HE community grooming process.

    • Ensure the definition and implementation of the local HE strategy integrating to retail operation & event, incentive scheme and staffs evaluation and development

    • Client development and branding initiatives in cooperation with Marketing & Communication teams

  • Client Development

    Contribute to the overall Client strategy by providing commercial performance insights and identifying the relevant client communities

    • Infuse client-centric and omnichannel mindset amongst all the commercial teams with the priority objective of improving client experience, loyalty & recruitment

    • In coordination with the Client Department, ensure development of relevant boutique clienteling initiatives, CRM capabilities and implementation of client portfolio management across all the network

      • Ensure that the Maison’s standards in terms of client experience (Client Barometer results) are respected and known throughout the network

      • Lead initiatives to permanently elevate & enrich the client journey in a relevant way

      • Represent and act as an Ambassador of the Maison and the Region during international and local events and with VIP clients

    • E-commerce & CRC & CS

      • Build a strategy to develop e-commerce

      • Contribute to identify opportunities with Richemont teams, Cartier central teams & local communication teams to further enhance e-commerce client experience, notably through delivery lead time reductions & optimization of digital media investment

      • Oversee Client Relations Center management and operations to ensure seamless client journey across omnichannel network

      • Oversee not only inbound AS but also outbound CS marketing program

      Team Management & Leadership, Talent Management & Development

      • Work on proper projects allocation

      • Performance appraisal, training needs for your team, career development etc.

      • Lead and develop team members, providing daily coaching w/ close follow-up on projects & objectives

      • Create learning environment and continuous improvement mindset. Ensure strong connection between the team and the field

      • Position the department as an omnichannel entity, pivot in the organization

      • Enforce digital transformation to optimize overall operations and maximize every team member added value for the organization

      • Develop and attract a high-performing team

      • Constantly share the vision, strategy and values of the Maison and engage all teams around them

      • Foster teamwork & creative culture

      • Actively participate in succession planning for all commercial teams

       

      DIMENSION

       

      Scope:

       

      Geographical area:

       

      • Official languages: English

      • Number of Internal boutiques: 11

      • Number of Travel Retail boutiques: 5

      • Number of POS: WS 10

       

      Team:

       

      • >30+ Office team members

      • >270+ Retail & Travel Retail boutique members

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