Perfume & cosmetics

PC24045 -  Account Executive Avolta (Mgr.- Account) - L'Oreal Group - Miami, USA - Apply here

Reporting to the KAM of Avolta the Account Manager will work alongside Regional Sales Directors to ensure execution of commercial activity under the multidivisional structure.  The accomplishment must result in maximized retail sales and increased market share for the brands.  Activities include following up of listings, sell out and market performance, stock, orders, forecast, inventory analysis, promotions, and additional analysis to support the Sales Directors responsibilities.

 

Responsibilities:

• Analysis of sales files (Sell-in & Sell-out) for all brands and in all clients.

• Monthly Forecast analysis by brand, category, sku level

• Build and analyze monthly stock equation, stock reports per brand, by location, identifying sell in opportunities.

• Build suggested orders monthly for all brands, follow up on orders.

• Follow up on Invoices, Credits/Promo items and Claims

• Reporting (All brands)

  1. SO reporting Tool (monthly)

  2. Trend files Update & prepare

  3. Organize monthly SO calls with RBE’s with all AM’s 

  4. Update zone deck slides/ Leadcom decks prep

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PC24044 -  Team Leader Terminal 5 - L'Oreal Group - Heathrow Airport, U.K. - Apply here

Are you passionate about beauty? Do you love making people feel amazing? Are you an inspiring leader? Then we would love to connect with you!

 

Your Mission…

Your mission is to empower individuals with our powerful, luxurious, cutting-edge products in Cosmetics, Fragrance and Skincare, in our award-winning brands. Immersing your customers in memorable and genuine experiences, developing personal connections to build trust and loyalty.

 

Key Responsibilities…

• Implement, develop and track the exceptional customer service experience across their team. Make sure all BAs are brand ambassadors with their attitude, eventing, and on-brand grooming. Be responsible of Sales Process (Winner7) and other selling techniques.

• Implement and track the educational strategy across their team. Guarantee the knowledge on the benefits of the products and application techniques so the customers can get the most out of the products they are buying. Identify training needs.

• Implement and track the Retail Excellence strategy (merchandising, planograms, visuals, digital devices....)

• Drive business opportunities in alignment with Retail Manager to achieve results in their shop. Measure SO KPIS and track daily targets.

• Organize rosters in alignment with Retail Manager and track hours worked for payroll procedure 

• Coach the team and in alignment with Retail Manager provide feedback and support for professional development.

• You will ensure that the counter is always visually appealing and clean, your attention to detail will be impeccable. 

• Cooperation with your colleagues, managers and retailer is key. Assisting your Retail Manager is fundamental.

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PC24043 - YSL Beauty Advisor - L'Oreal Group - Stansted Airport, U.K. - Apply here

No one captivates French elegance like L'Oreal. We want to empower women and men making them feel more confident by offering a personalised and luxury consultation for skincare, make-up, and award-winning fragrances. You will be part of an expert team driving brand awareness and sales while making each of our customers feel special every day.

You’re passionate about exceptional service and luxury beauty even if you don’t yet have experience within this industry. You’re approachable, friendly and thrive working in a team to create a positive working environment with your colleagues and for your clients on the counter.

You’ll have the opportunity to attend L'Oreal Group training and education as well as benefit from L’Oréal learning opportunities so you can develop yourself within your role, opening career paths such as becoming a Make-Up Artist, Counter Manager and more.

Mission:

To provide exceptional service to L'Oreal Group customers and achieve sales targets

 

To be successful…

• Ability to work flexibly during retail hours, which due to the airport being open long hours every day of the year will include evenings, weekends and holidays.

• Have a desire to learn fundamental product knowledge (features, benefits, usage) and application techniques to provide the best results for clients.

• Generate sales to achieve sales target by applying Multi brand selling methods, product knowledge and being able to follow basic service flow.

• Are comfortable to traffic stop when relevant, to share L'Oreal group beauty with more people.

• Ability to use POS software and other digital systems required to successfully run the counter.

• Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/store, follow merchandising guidelines and ensure on shelf product availability.

• Develop positive relationships with airport floor managers and head office.

• Be a brand ambassador with your attitude, eventing, and on-brand grooming.

• Convey passion and master storytelling.

• Connect with our clients and care, provide good solutions and after-sales/service.

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PC24042 - Off counter merchandising - L'Oréal Travel Retail Americas - Miami, USA - Apply here

As a member of our Retail Design team, you will play a crucial role in creating, adapting, designing, and implementing the best pop-up stores, store events, and off-counter experiences in Americas' airports. Working closely with our marketing and digital teams, you will have the opportunity to express your creativity and bring our brands to life in a customer-centric way.

 

Responsibilities:

 

MASTER RETAIL DESIGN FUNDAMENTALS:

• Express and decode brand’s image/value & sense of purpose • Understands & Integrates Market ‘specificities (TRAVEL retail)

• Understands customer path & shopper experience’s rules 

• Leads design prospective & innovation 

 

DESIGN CUSTOMER CENTRIC RETAIL CONCEPT

• Uplift brand’s visual identity to build customer centric retail concepts 

• Create and design visual concept to animate in a consistent customer path, include the O+O  

• Define & ensure high quality standards

 

DELIVER OPERATIONAL IMPLEMENTATION WITH EXCELLENCE 

• Adapt the retail concept according to the client and package criteria 

• Ensures technical and legal compliance regarding the production – Sustainability

• Cooperates with 360° internal & external stakeholders to guarantee consistent retail experience

• Pilot & Monitor RD’s efficiency in line with timelines and budget

 

ACT AS A BUSINESS DRIVER 

• Guaranty the ROI of POS in line with business objectives

• Negotiate with retailers about staging and implementations

• Monitors POS performance and drives it according to local strategy

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PC24041 - Area Manager, Travel Retail - Guerlain - Hong Kong - Apply here

1. Commercial Focus:

• Drive the development of sales and the brand equity by achieving sales, market share, and growth and profitability targets for Guerlain in the region.

• Ensure the brand plans are being implemented within corporate guidelines and to ensure the highest standards of operational excellence to protect integrity of the brand while driving growth.

• Provide the highest level of service to key clients in order to build strong and lasting relationships with Travel Retail players.

• Identify actions and new opportunities for profitable growth in key doors

• Negotiating trade terms, space allocation, assortment and pricing

• Negotiate and ensure all legal contracts are signed and T&C mapping is constantly accurate

 

2. P&L Responsibility:

• Full ownership of the P&L, preparation, presentation to top management and monthly expenses and profitability review

• Managing and analyzing P&L and profit center, defining sell in/sell out targets

• Take accountability for customer P&L and sell-in/ sell-out target achievements

• Set-up bi-annual retailer budget and align with brand investment plan and commit to share KPIs

 

3. Account Relationship Management:

• Develop long term key account strategy and lead group level joint business planning process

• Drive retailer insights, work side-by-side with retailer on strategic projects and cross regional developments on PRCs consumers, HKMATW 3YP

• Develop long term, strategic relationships with accounts

• Coordinate local teams to respond quickly to day to day requests to ensure close collaboration

 

4. Marketing, Merchandising & Retail:

• Ensuring to implement and reclaim the 3-Axis Beauty positioning in your region in line with product strategy

• Elevate our game in the store: execution and visibility are the priority & being more demanding

• Ensuring the execution of all touch points of 360 launch plans (training, trade plan, incentives, media) and strong review on new launches performance

• Proposing and implementing a detailed sales/marketing plan per customer

• Marketing in store activation plan: development of retailtainment strategy

• Monitor competitive activity and trends in markets, customers, products, prices, and channels

• Be a key player and driver within your team for the roll-out of the consumer centric approach and the Guerlain Retail academy to foster retail excellence

 

5. Distribution & Retail Change of Model:

• Define your country selective & productive distribution strategy

• Design your country roll-out for the new Guerlain retail Identity including Ultimate

• Prepare all negotiation with DFS change of model to consignment

• Craft the Retail services strategy, Clienteling protocol roll-out

• Negotiate for all Datas road map with retailers

 

6. E-Retail:

• Ensure the E-Retail strategy is rolled out complying with Guerlain HQ processes

• Coordinate between internal departments, Retailer and agency for campaign executions and ensure on-time content development, and Digital activations (eg, social media posts on eRetailer social channels)

 

7. Management:

• Groom the team linked to Guerlain Retail strategy

• Grow key profiles within the team for future team expansion in all departments: digital, merch, mkt, retail, training

• Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills

• Develop strong connection with Guerlain HKTW LM and ASIA Regional Team for cooperation

​

PC16044 - Beauty advisor - Barcelona, Spain  - Puig - Apply here

The Opportunity

As a Beauty Advisor / Make-up Artist, you will be introducing our iconic fragrances and matching customers with their scented soulmates! You’ll be actively seeking new sales opportunities, learning about olfactive methods and ingredients and above all, delivering exceptional customer service. You will be representing our brands as a true ambassador, always offering our customers’ excellent service. You will be educating customers on the latest make-up products and colours and helping to promote brand awareness through in-store events and creating traffic. Most importantly, you get to have fun with our amazing brand and exciting product range. 

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PC16043 - Travel Retail Brand & Marketing Director - Shiseido TR AP - Singapore - Apply here

The Brand and Marketing Director is responsible for the strategic plans of Clé de Peau Beauté (CPB), IPSA and The Ginza Brand in all Travel Retail (TR) markets (Asia, Japan, EMEA, and the Americas) and oversees the end-to-end marketing plans for Travel Retail Asia (TRA).

The role entails crafting the overarching global brand strategy for TR, and collaborating closely with TR markets to attain their business targets. With TRA being the largest region for this brand cluster, you will steer marketing initiatives aimed at strengthening brand equity and visibility among travelers, particularly focusing on Chinese consumers. Additionally, you will spearhead efforts to enhance sales performance and capture market share for the brand within duty-free channels.

 

KEY RESPONSIBILITIES

• Lead the Brand and Trade Marketing team of ~15 employees, focusing both on achieving business goals as well as ensuring team morale, professional development, and capability growth including digital and media.

• Spearhead the development of comprehensive brand strategy, activation planning, and budgeting protocols, set out long-term objectives and the requisite tactics for their attainment.

• Manage the team of brand management and marketing (operational and digital) team members and lead campaign rollout with a focus on the Asia Pacific market.

• Partner closely with the Group Brandholders to uphold the brand’s fundamental values, global direction, and stylistic elements, including tone and image consistency.

• Work closely with the Consumer Insights team to gain insights into the evolving preferences and expectations of customers, informing the development of a robust strategy.

• Partner closely with the Consumer Experience team to orchestrate impactful experiences that elevate brand recognition and foster lasting brand loyalty; and with the Retail Design and Creative Team to conceptualize and produce tailored content that resonates effectively across diverse channels.

• Manage the comprehensive marketing budget allocated to the designated brand cluster, ensuring optimal support for pivotal launches and initiatives while maximizing ROI.

• Direct and assess the performance and advancement of direct reports and their respective domains, establishing clear objectives and targets.

• Foster team synergy, collaboration, and operational efficiency to drive cohesive and effective outcomes.

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PC16042 - Beauty Advisor (Airport)  Fragrance - Estee Lauder TR - Singapore - Apply here

Roles & Responsibilities

Join to be part of an established prestige beauty brand, earn competitive salary with high commission and attractive benefits!

POSITION SUMMARY

Today's dynamic retail landscape is sparking innovation at the Estée Lauder Companies. Our retail team members are committed to bringing the very best to consumers we touch around the world. Located within Changi Airport, our beauty advisors share their passion for beauty by delighting consumers with products and experiences of superior quality.

BRANDS AVAILABLE:
• Le Labo

• Tom Ford Beauty

• Frederic Malle

• Jo Malone London

WHAT IS THIS ROLE ABOUT?

• Work as part of a strong sales team and promote products to travelling customers to achieve personal and counter sales targets
• Be the brand ambassador and educate customers on the brand’s unique philosophies
• Provide excellent personalized services to customers
• Actively participate in store events and new product launches
• Maintain basic housekeeping and daily counter operations
• Perform stock-taking duties and replenish inventory as and when required

​

PC16041 - Beauty Consultant Skincare / Cosmetics / Perfume - Shilla Travel Retail  - Singapore - Apply here

To support Shilla’s rapid expansion in Singapore, we are recruiting for Beauty Consultant to join our growing family.

The Beauty Advisor will provide customer with beauty touch, elevate customer experience through providing excellent customer service, maintaining good customer relationship, sharing of product knowledge and expertise. You must be passionate about beauty products, sales driven and a good team player.

We provide excellent training and career progression opportunity.

Responsibilities

• Be a Shilla ambassador and portray a professional and customer oriented image at all times.

• Welcome every customer and elevate customer service experience through good customer service, sharing of solid product knowledge and expertise.

• Recognize sale opportunities when dealing with customers and be able to capitalize on upselling / cross presentation of items or services at point of service.

• Drive and achieve individual sales target on a monthly basis, in a team environment.

• Perform inventory replenishment as and when required.

• Maintain basic housekeeping and abide to all operation procedures.

• Operate POS cash register and handle various mode of payment.

• Any other duties as per assigned

​

PC10044  - Field Training Manager Travel Retail EU - Charlotte Tilbury - Hybrid / London, U.K. - Apply here

We’re looking for an ambitious and energetic Field Trainer to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will be help to drive the engagement and training of the Travel Retail Team in our stores & our airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management System is accurately managed and is fulfilling potential.

You will act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach to life with a commercially driven mindset. You’ll drive artistry training & development in our stores, upskilling our teams to be their very best selves every day for each of our customers  they interact with.

Working with the Retail Managers you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shop floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

Role Accountabilities:

Taking direction from the Travel Retail Global Training Manager, lead the effective and inspirational delivery of all defined training materials across:

• Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development

• Full Curriculum facilitation including induction, social and developmental training

• Operational business management & area education strategy

• All new launch NPD and Skincare Training

• The Learning Management System

Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Retail Managers, adapting training based on the feedback from the Retail Managers and Global Training Manager to ensure the continual improvement of the training provided and learning outcomes.

Working in collaboration with the Retail Managers, define a training and development plan for the area to achieve retail expectations, covering:

• Accelerating high potential/high performance individuals using the development pathway and certification process

• Managing and addressing under-performance

• Peakon and engagement feedback

• Login, completion & engagement on the Learning Management System

• Optimising social advocacy with the store

• Succession planning for the area and across areas

Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via:

• Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up

• High quality virtual and physical training sessions

• Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.

• Area meetings delivered in collaboration with the Retail Managers

• Leading by example on counter and online during all events, meetings, and trainings.

Being the ultimate brand ambassador & executing artistry excellence via:

• Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge

• Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part.

• Always demonstrate a positive mindset and lead from the front

• Be a social advocate through strategic and creative organic content on your personal social channels.

• Embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards.

• Role model and advocate exceptional hygiene standards with all artists and ensuring you are  following the latest guidelines externally and within store.

• Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert.

• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

​

PC10043  - Travel Retail UK Niche Beauty Advisor - Christian Louboutin - London Heathrow, UK - Apply here

What you'll get to do

We're looking for a full-time Travel Retail Beauty Advisor to join our team in our Penhaligon's store in London Heathrow Airport. As a Travel Retail Beauty Advisor, you will be introducing our iconic fragrances and matching Customers with their scented soulmates! You’ll be actively seeking new sales opportunities, learning about olfactive methods and ingredients and above all, delivering exceptional customer service, entertaining the worlds nostrils with a dose of Britishness.

We'd love to meet you if

• You’re excited about fragrance, are passionate about delivering a luxury customer service and learning about the art of perfumery, and are excited to build connections with our Customers.

• You have a previous experience in an airport retail environment.

• You are fluent in English (written and verbal). Other language is a plus.

​

PC10042  - Product Manager, MAC and Bobbi Brown Travel Retail EMEA - London, U.K. - Apply here

An exciting opportunity has arisen for a Product Manager to join the M·A·C and Bobbi Brown Travel Retail Europe, Middle East and Africa (EMEA) team. The position will be based in the London Head Office and will report to the Regional Marketing Manager.

The role will primarily be responsible for overseeing all Product Management, Marketing activations and Go-To-Market strategy for M·A·C and Bobbi Brown across UKI, Europe, Middle East, India and Africa region in Travel Retail.

The Product Manager will work closely with the Regional Marketing Manager, Travel Retail Global Marketing, Field & Corporate Sales, Education, Lachen Distribution Centre, Consumer Insight and Category Management, Pricing, Visual Merchandising, Digital and Communications teams, and oversees responsibilities of the Marketing Coordinator.

The Product Manager role will be a key stakeholder for the execution of the hero & key shopping moments strategy and 360 activations, forecasting of new product launches, ownership of the assortment, partnering with Visual Merchandising, Integrated Marketing, Sales & Education teams and Travel Retail Global teams to ensure flawless execution across the region.  Additionally, the Product Manager will partner with both the Branded Retail Team and Corporate Sales Team in the development and presentation of Trade Marketing Calendars and plans to key retailers.

The Product Manager will work closely with Visual Merchandising to ensure excellence in execution and will support the Consumer Marketing activations including digital media, influencers and ecommerce. Other responsibilities include budget building and tracking, analysis of hero products and key launches, product allocation to the sales team, monitoring of stock levels of both saleable products as well as collateral items and ad hoc projects as required.

​

PC10041  - Area Manager - Guerlain - Hong Kong - Apply here

1. Commercial Focus:

• Drive the development of sales and the brand equity by achieving sales, market share, and growth and profitability targets for Guerlain in the region.

• Ensure the brand plans are being implemented within corporate guidelines and to ensure the highest standards of operational excellence to protect integrity of the brand while driving growth.

• Provide the highest level of service to key clients in order to build strong and lasting relationships with Travel Retail players.

• Identify actions and new opportunities for profitable growth in key doors

• Negotiating trade terms, space allocation, assortment and pricing

• Negotiate and ensure all legal contracts are signed and T&C mapping is constantly accurate

 

2. P&L Responsibility:

• Full ownership of the P&L, preparation, presentation to top management and monthly expenses and profitability review

• Managing and analyzing P&L and profit center, defining sell in/sell out targets

• Take accountability for customer P&L and sell-in/ sell-out target achievements

• Set-up bi-annual retailer budget and align with brand investment plan and commit to share KPIs

 

3. Account Relationship Management:

• Develop long term key account strategy and lead group level joint business planning process

• Drive retailer insights, work side-by-side with retailer on strategic projects and cross regional developments on PRCs consumers, HKMATW 3YP

• Develop long term, strategic relationships with accounts

• Coordinate local teams to respond quickly to day to day requests to ensure close collaboration

 

4. Marketing, Merchandising & Retail:

• Ensuring to implement and reclaim the 3-Axis Beauty positioning in your region in line with product strategy

• Elevate our game in the store: execution and visibility are the priority & being more demanding

• Ensuring the execution of all touch points of 360 launch plans (training, trade plan, incentives, media) and strong review on new launches performance

• Proposing and implementing a detailed sales/marketing plan per customer

• Marketing in store activation plan: development of retailtainment strategy

• Monitor competitive activity and trends in markets, customers, products, prices, and channels

• Be a key player and driver within your team for the roll-out of the consumer centric approach and the Guerlain Retail academy to foster retail excellence

 

5. Distribution & Retail Change of Model:

• Define your country selective & productive distribution strategy

• Design your country roll-out for the new Guerlain retail Identity including Ultimate

• Prepare all negotiation with DFS change of model to consignment

• Craft the Retail services strategy, Clienteling protocol roll-out

• Negotiate for all Datas road map with retailers

 

6. E-Retail:

• Ensure the E-Retail strategy is rolled out complying with Guerlain HQ processes

• Coordinate between internal departments, Retailer and agency for campaign executions and ensure on-time content development, and Digital activations (eg, social media posts on eRetailer social channels)

 

7. Management:

• Groom the team linked to Guerlain Retail strategy

• Grow key profiles within the team for future team expansion in all departments: digital, merch, mkt, retail, training

• Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills

• Develop strong connection with Guerlain HKTW LM and ASIA Regional Team for cooperation

​

PC29032 - Senior Retail Manager, Travel Retail Japan - Parfums Christian Dior - Tokyo, Japan -  Apply here

YOUR MISSION

The Senior Retail Manager will be in charge of all the retail activities, development & drive growth in sell out, market share & increase brand equity in Japan region. He/she will ensure that our brand standards are upheld at the highest levels and in line with our luxury brand image. Also, to ensure a cohesive and aligned approach to all commercially oriented operations and launches whilst collaborating with key internal stakeholders (Training, Marketing, VM, HR, Finance)

This position will be the key driver to implement all short, medium & long-term strategies to facilitate the achievement of Parfums Christian Dior Japan overall retail sales objectives. He/she will plan, implement and optimize the retail activities in the country to achieve or to exceed the objectives in terms of profit, market share, turnover and sales volume.

Reporting to the Travel Retail Director Japan (based in Japan), the Senior Retail Manager – Travel Retail Japan (based in Japan) will take care of:

• Retail Sales Development

• Management of Sales Force

• Brand/Image & Merchandising Execution. Working with the VM team

• Promotion/Animation Management

• Retail Execution and Coordination

• Negotiate / Relationship Management with Retailers

• E-Retail

• People Management

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JESTRPC/29031 - Senior Retail Manager / Retail Manager / Field Retail Coach - Dior - Tokyo, Japan -  Apply here

Main Missions

Diorの戦略を正しく理解し、Senior Retail Manager/ Retail Manager/ Field Retail Coachと連携し、各カウンターの売上目標達成、販売活動、商品管理、商品陳列、ブランドイメージの尊重、CM及びBC管理など、発生する全ての事柄に関して責任を持ちます。

 

Key Activities

リテイルセールスディベロップメント（売上目標達成・販売活動）：
＊ 担当カウンターの月別売上目標・実績の把握&RMへの報告・CMへのアドバイス・サポート
＊ カウンター単位、各BC単位での目標（年間、月間、必要に応じて週間、日毎）の設定とフォローアップ
＊ 担当店カウンター 月間ターゲットの設定
＊ MCM等の資料作成補助
＊ スペシャルインセンティブプランの提案/フォローアップ
＊ 各プロモーションのコーディネーション（TG設定、活動内容・戦略プランをRMと共に提案、必要に応じて
プロモーター手配の補助）
＊ 新製品発売後の売上把握・分析・報告
＊ 新製品、キー製品の売上状況をCMとタイムリーに把握し（新製品は発売後1週間以内）、十分な在庫確保をするためにRMへの報告およびカウンターへの的確なアドバイスの実施
＊ トレーニングで学んだ製品知識、接客に関する知識がカウンターで実践されているかどうか確認し、必要に応じたフォローアップを行う。
＊ 常に他社動向（売上、新製品、価格調査、プロモーションなど）の情報を収集しRMへ報告
＊ 店舗運用状況、専従スタッフ等RMが交渉している内容の把握と店舗でのフォロー
＊ RMと連携してAOGやGWP発注及び発送業務
＊ その他、必要に応じたRMへの状況報告

 

CM及びBCマネージメント：
＊ 担当店スケジュールとシフトの管理・アドバイスの実施
＊ CM及びBCの評価と育成（6ヶ月毎の評価表&年間評価）
＊ 四半期毎のCMへのマーケティング戦略の共有（年間プラン、新製品情報、プロモーション戦略など…）
＊ RMと連携しBC採用活動
＊ チーム販売力強化のためのサポート、ミーティングの実施と報告
＊ RMへのCM/BCに関する状況報告
＊ 月間売上・BC個人・CSレポート分析とカウンターへのフィードバック
＊ 専従・ジェネリックスタッフへの必要に応じたトレーニングの実施

マーチャンダイジング：
＊ マーチャンダイジングプランに沿った商品陳列のチェック
＊ ディスプレイプランに基づいた売上結果が出ているかの検証と改善プランの提案。
＊ 売上分析に基づく効果的なマーチャンダイジングの発案

​

JESTRPC/26032 - Area manager GTR - Chanel - Dubai, UAE - Apply here

CHANEL’s Fragrance & Beauty division upholds Mademoiselle Chanel’s pledge to reveal the beauty of each woman in her most unique form through her fragrance, makeup and skincare products. The Local Fragrance & Beauty Export & Travel Retail Area Management team reinforce the Brand equity, enhance the Brand image and develop area sales through a network of distributors and travel retail operators. Operating across two channels, The Local F&B Export & Travel Retail Area Management team stay flexible and agile across both modes of distribution: Travel Retail encompasses all CHANEL retail that is only accessible to clients holding a travel ticket, while in Local Markets without a subsidiary in place, CHANEL partners with a distributor whose role is to be an intermediary and to relay the strategy of CHANEL to the local market and be responsible for operational implementation. The Local F&B Export & Travel Retail Area Management team develop the strategy across these distribution channels and oversee its execution, building strong partnerships with the distributors and travel retailers to ensure that the spirit of CHANEL’s fragrance, beauty and skincare collections is relayed to the brand’s clients via a client journey that delights and inspires, conveying and upholding Mlle Chanel’s bold vision of beauty.

 

As part of the Travel Retail and Export Markets Europe team, you will be responsible for developing the brand's Travel Retail Middle East accounts. In charge of the strategic, operational and financial management of the accounts, you will embody the image and the values of the company while ensuring the respect of the brand image, the growth and the continued success of our activities, in line with the objectives defined by the zone management.  Based in the CHANEL subsidiary in Dubai, you will manage a team of 7 people dedicated to the activities of your zone and report to the Zone Director based in Paris.

 

Your main responsibilities will be as follows:

• Responsibility for P&L: Drawing up and managing budgets for the area, by customer and by agent (CA, cost structure, operating profit, forecasts).

• Actively participate in the development and implementation of the zone's development strategy

• Negotiate commercial agreements with operators (margins, locations, space, staff, events) and ensure that they are properly applied

• Manage and develop the distribution network 

• In conjunction with marketing, define trade and media marketing plans tailored to the operator and in line with the brand's strategy

• Supervising, motivating and coordinating the activities of the Account Managers and Travel Retail Sales Managers.

• Develop a knowledge of the various areas of expertise and orchestrate all the business lines to ensure that the defined strategy is applied.

• Drive and actively participate in activities within the export community (seminars, training, conventions, trips).

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JESTRPC/26031 - Beauty Advisor - Chanel -Singpore - Apply here

As a Chanel Beauty Advisor, you enjoy using your passion in beauty and Chanel’s vast product offerings to help your clients achieve their ideal skin. You build strong relationships with your many clients in the neighborhood, who often visit the boutique over the weekend to buy products and share news about their lives. You take pride in giving honest and trustworthy advice to every client and that professionalism has gained you many loyal clients over the years.

 

If you are a beauty fanatic who is passionate about fragrance, makeup and skincare, we would like to speak with you! You will join our team of Beauty Advisors to co-create stories with and for your clients and come up with unique moments made just for them. As the Front Face of Chanel, you will play a critical role in creating a unique and unforgettable experience for each client, at every moment and at every point of sales.

As our Beauty Advisor, you can look forward to excellent career growth and advancement opportunities within the boutique team in specialist or management positions across the House.

 

Leveraging your unique experiences, Chanel will enable you to…

• Inspire and bring out the best in your clients with our products

• Provide a unique beauty experience for your clients with our vast product offerings

• Be part of a collaborative and inclusive team

• Demonstrate your passion and knowledge in Fragrance, Makeup or Skincare

• Develop strong, lasting relationships with clients

 

You are energized by…

• Demonstrating high professional standards, personal commitment and passion for the brand

• Working in a highly collaborative and fast-paced environment

• Fostering meaningful client experience and building client networks

• Keeping yourself updated with latest trends and innovation in the world of Beauty

• Trying new approaches to tackle own work and opportunities to learn new knowledge and skills

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JESTRPC/20031 - Retail & Account Assistant Manager - Chanel -Shanghai, China - Apply here

The Assistant manager shall spearhead all effort and resource to create Chanel Difference and ensure counter team understand the spirit of Retail Excellence in order to build retail leadership in the market. 

 

Key Responsibilities:

• Responsible for 2 key accounts: CDF-sunrise & CDFG (50% travel frequency)

• Int’l AP focused. Including Shanghai, Beijing and other regional airports.

 

Uphold the image of the brand (VM Merchandising + Maintenance +Grooming)

• Follow up all pending issues on maintenance timely with related internal contacts.

• Take fully responsibilities to check counter maintenance following up.

• Ensure counter team understand company expectation on POS environment and with CC’s support to ensure they are in optimum condition at all times. 

• Monitor and check team standard grooming during counter visits.

 

Leadership and Management of Field Staff

• Lead, motivate and develop a strong field team of CHANEL Counter Chiefs, Operator Beauty Confidents, and 3rd party Promoters.

• Conduct monthly meetings with Counter Chief to review sales performance, operational improvement, business opportunities, and convey Chanel vision and mission, motivate and inspire the POS team to reinforce the Chanel Difference

• Grow and develop Counter Chief to elevate their leadership capabilities, i.e. coaching skills, communication skills, etc.,

• Design CC duty roster to ensure sufficiency and effectiveness manpower allocation under their own territories.

• Partner with operator to supervise BA recruitment and focus on retention.

• Regular evaluation of field team and provide instant feedback.

• Evaluate the performance of BAs and work closely with training team to enhance product knowledge and sales technique to improve performance.

• Lead and coordinate with training team to conduct all training sessions. & Work with Counter Chief to provide timely coaching to the counter team after training.

• Support and plan for field team engagement: team building, annual dinner, BAC and etc...

 

Sale and KPI management:

• Drive Sales on monthly/ quarterly / annual basis within the coverage

•  Review sales performance achievement progress with CC and the team

• Guarantee on site execution.

•  Set and Monitor incentive progress in POS and motivate BA.                

•  Feedback incentive program effectiveness

• Identify business opportunities for the brand to achieve brands’ goals to boost sales of a particular category / campaign.

• Maximize sales performance of campaign and focused category by closely working with operators and sales floor and mechanics communication to retailers and sales floor. 

• Watch competitors’ activities closely on sets offer, new launches performance, GWP offering, Staffing, counter VM and counter renovation, so as to formulate right sales strategies.

• Feedback competitors’ information on promotion planning, GWPs for HPPs, mechanics setting and their achievement rate on a regular basis to track performance.

• Review sales thru targets and performance of top doors on a monthly basis with Senior Travel Retail Manager

• Work with sales operation executive to formulate relevant sales reports, detailed SKU reports and campaign launches report for in depth analysis of performance per account, and product performance.

 

Inventory Management

Daily check all counters’ stock inventory and feedback to forecaster Operations Management

• Work as a communication hub to ensure the smooth and effective cooperation with key internal contacts, feedback issues proactively with different functions.

• Ensure counters follow all operational procedures regarding sales, with high sense to avoid accept the deal which is not allowed by company (such as group purchase/ coupon / discount)

• Work with CC to track operator’s OOS so as to feedback to Operation Team / Forecaster

• With high sense to avoid slow moving stock on one shot campaign products, watch carefully on hero products IC.

 

Promotions Execution

• Coordinate and execute setting up details relating to High Profile Promotions and in-store programs and promotions.

• Work with trade marketing team to set retail sales target for HPP per door, or any on counter events, outpost event and pop-up event.

• Work with trade marketing team to implement in store promotions, HPP and outpost events which fit the accounts, and to provide input to them for staffing and recruitment.

 

Account Management

• Maintain relationship with trade partners, ensuring we have timely information and details for the advantage of our business.

• Assist in trade presentations, or business review and any meetings with operators.

• Partner with operators to ensure healthy inventory.

• Uphold ranking and brand equity in all aspects in each responsible account.

 

Market Intelligence

• Feedback competitors’ activities and result in their coverage

• Observe and collect market information on retailers/competitors’ expansion.

• Feedback related information to line managers 

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JESTRPC/19032 - Store Manager - Rituals - München Hauptbahnhof, Deutschland - Apply here

Zum nächstmöglichen Zeitpunkt suchen wir dich als inspirierenden und engagierten Shop Manager.

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• Disziplinarische Personalverantwortung (Personalauswahl, -führung & -entwicklung) deines Store Teams in Zusammenarbeit mit deinem Area Manager

• Verantwortung unserer Sales- und Kundenerlebnisziele inkl. KPI-Management & -Optimierung

• Exzellentes Store Management (bspw. Kasse, Lager, Visual Merchandising) 

• Professionelle Kundenberatung in Vorbildfunktion unter Einhaltung unserer Retail Standards

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Benefits

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• Unbefristeter Arbeitsvertrag, Urlaubs- & Weihnachtsgeld sowie Sonn- und Feiertagszuschlag

• 30% Rituals Mitarbeiterrabatt sowie regelmäßige (Produkt-)Geschenke

• Herzliche und wertschätzende Arbeitsatmosphäre sowie eine einmalige Unternehmenskultur

• Exzellentes Onboarding und vielfältige Trainingsmöglichkeiten zur fachlichen und persönlichen Weiterentwicklung

• Betriebliche Altersvorsorge sowie zahlreiche Wellbeing-Initiativen & -Partnerschaften (bspw. Urban Sports Club), spannende Mitarbeiterveranstaltungen, u.v.m.

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JESTRPC/19031 - Sales Director Travel Retail APAC - LVMH Fragrance - Quarry Bay, Hong Kong - Apply here

Retail Sales Development:

• Explore/evaluate/negotiate projects (including terms and conditions) to ensure Brands’ share of space

• Manage Retailer P&L in line with Brands’ objectives and without loading the trade

• Control market investments in line with budgets priorly built, proposed and validated

• Build a long-term partnership with retailers

• Develop and manage sales performance by account to reach the target

• Compile monthly sales reports to regional management

• Communicate competition’s activity to regional management

• Constantly look for business opportunities on clients (new location, assortment, animations, trade plan …)

 

Organization/Team Management:

• Oversee the appointment, management, and coaching of key functional and operational executives in their achievement of business objectives. Ensuring that relevant executives are fully briefed on present strategies and goals, and regularly updated on product development and knowledge

• Develop and direct the Area Travel Retail team to uphold and deliver plans that reflect Brands’ position and fulfills strategic & financial objectives

• Review and assess Brand’s organization/structure, identify and leverage any productivity improvements

• Run yearly performance reviews

• Suggest teams’ compensation during ICR process

 

Brand Image, Marketing & Merchandising:

• Enhance Givenchy and Kenzo Brand Image and constantly protect Brands’ equity in the designated markets

• Negotiation visible, productive whilst profitable yearly trade plan

• Ensure Implementation of Marketing Guidelines (assortments, novelties introduction),

• Organize communication of all Brands’ Marketing and animation plans to retailers’ operations and sales staff,

• Ensure Merchandising Execution and Excellence

 

Business Development:

• Build strong relationship with Retailers and airport authorities in the market to promote and develop LVMH Fragrance Brands portfolio

• Conduct negotiation for space, location, terms and conditions

• Explore and develop new business opportunities in terms of digital and new business channels

• Gather all market intelligence to be consolidated at regional level

• Ensure the development and implementation of effective business plans, and the setting of relevant targets

• Participate in 3-year business plans that are in alignment with the company’s strategic and financial objectives

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