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Perfume & cosmetics

PC10044  - Field Training Manager Travel Retail EU - Charlotte Tilbury - Hybrid / London, U.K. - Apply here

We’re looking for an ambitious and energetic Field Trainer to join our fabulous, newly appointed Global Travel Retail team. The successful candidate will be help to drive the engagement and training of the Travel Retail Team in our stores & our airports. They will be responsible for the education and artistry development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Charlotte Tilbury Learning Management System is accurately managed and is fulfilling potential.

You will act as the ultimate brand ambassador bringing Charlotte’s artistry, voice, and limitless approach to life with a commercially driven mindset. You’ll drive artistry training & development in our stores, upskilling our teams to be their very best selves every day for each of our customers  they interact with.

Working with the Retail Managers you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education & artistry approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service & artistry in stores through shop floor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.

Role Accountabilities:

Taking direction from the Travel Retail Global Training Manager, lead the effective and inspirational delivery of all defined training materials across:

  • Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development

  • Full Curriculum facilitation including induction, social and developmental training

  • Operational business management & area education strategy

  • All new launch NPD and Skincare Training

  • The Learning Management System

Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Retail Managers, adapting training based on the feedback from the Retail Managers and Global Training Manager to ensure the continual improvement of the training provided and learning outcomes.

Working in collaboration with the Retail Managers, define a training and development plan for the area to achieve retail expectations, covering:

  • Accelerating high potential/high performance individuals using the development pathway and certification process

  • Managing and addressing under-performance

  • Peakon and engagement feedback

  • Login, completion & engagement on the Learning Management System

  • Optimising social advocacy with the store

  • Succession planning for the area and across areas

Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via:

  • Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up

  • High quality virtual and physical training sessions

  • Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.

  • Area meetings delivered in collaboration with the Retail Managers

  • Leading by example on counter and online during all events, meetings, and trainings.

Being the ultimate brand ambassador & executing artistry excellence via:

  • Fluency in Charlotte Tilbury’s makeup style, language and expertise in product knowledge

  • Leads and Inspire as the ultimate brand ambassador through awareness of your image and impact demonstrating the brand values and always looking the part.

  • Always demonstrate a positive mindset and lead from the front

  • Be a social advocate through strategic and creative organic content on your personal social channels.

  • Embedding Artistry excellence within our travel retail teams by working collaboratively with the sales team to drive industry-leading standards.

  • Role model and advocate exceptional hygiene standards with all artists and ensuring you are  following the latest guidelines externally and within store.

  • Always lead from the from the front by delivering Expert Magic Service in store, going above and beyond in all services and being a key brand beauty expert.

  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team

PC10043  - Travel Retail UK Niche Beauty Advisor - Christian Louboutin - London Heathrow, UK - Apply here

What you'll get to do

We're looking for a full-time Travel Retail Beauty Advisor to join our team in our Penhaligon's store in London Heathrow Airport. As a Travel Retail Beauty Advisor, you will be introducing our iconic fragrances and matching Customers with their scented soulmates! You’ll be actively seeking new sales opportunities, learning about olfactive methods and ingredients and above all, delivering exceptional customer service, entertaining the worlds nostrils with a dose of Britishness.

We'd love to meet you if

  • You’re excited about fragrance, are passionate about delivering a luxury customer service and learning about the art of perfumery, and are excited to build connections with our Customers.

  • You have a previous experience in an airport retail environment.

  • You are fluent in English (written and verbal). Other language is a plus.

PC10042  - Product Manager, MAC and Bobbi Brown Travel Retail EMEA - London, U.K. - Apply here

An exciting opportunity has arisen for a Product Manager to join the M·A·C and Bobbi Brown Travel Retail Europe, Middle East and Africa (EMEA) team. The position will be based in the London Head Office and will report to the Regional Marketing Manager.

The role will primarily be responsible for overseeing all Product Management, Marketing activations and Go-To-Market strategy for M·A·C and Bobbi Brown across UKI, Europe, Middle East, India and Africa region in Travel Retail.

The Product Manager will work closely with the Regional Marketing Manager, Travel Retail Global Marketing, Field & Corporate Sales, Education, Lachen Distribution Centre, Consumer Insight and Category Management, Pricing, Visual Merchandising, Digital and Communications teams, and oversees responsibilities of the Marketing Coordinator.

The Product Manager role will be a key stakeholder for the execution of the hero & key shopping moments strategy and 360 activations, forecasting of new product launches, ownership of the assortment, partnering with Visual Merchandising, Integrated Marketing, Sales & Education teams and Travel Retail Global teams to ensure flawless execution across the region.  Additionally, the Product Manager will partner with both the Branded Retail Team and Corporate Sales Team in the development and presentation of Trade Marketing Calendars and plans to key retailers.

The Product Manager will work closely with Visual Merchandising to ensure excellence in execution and will support the Consumer Marketing activations including digital media, influencers and ecommerce. Other responsibilities include budget building and tracking, analysis of hero products and key launches, product allocation to the sales team, monitoring of stock levels of both saleable products as well as collateral items and ad hoc projects as required.

PC10041  - Area Manager - Guerlain - Hong Kong - Apply here

1. Commercial Focus:

  • Drive the development of sales and the brand equity by achieving sales, market share, and growth and profitability targets for Guerlain in the region.

  • Ensure the brand plans are being implemented within corporate guidelines and to ensure the highest standards of operational excellence to protect integrity of the brand while driving growth.

  • Provide the highest level of service to key clients in order to build strong and lasting relationships with Travel Retail players.

  • Identify actions and new opportunities for profitable growth in key doors

  • Negotiating trade terms, space allocation, assortment and pricing

  • Negotiate and ensure all legal contracts are signed and T&C mapping is constantly accurate

 

2. P&L Responsibility:

  • Full ownership of the P&L, preparation, presentation to top management and monthly expenses and profitability review

  • Managing and analyzing P&L and profit center, defining sell in/sell out targets

  • Take accountability for customer P&L and sell-in/ sell-out target achievements

  • Set-up bi-annual retailer budget and align with brand investment plan and commit to share KPIs

 

3. Account Relationship Management:

  • Develop long term key account strategy and lead group level joint business planning process

  • Drive retailer insights, work side-by-side with retailer on strategic projects and cross regional developments on PRCs consumers, HKMATW 3YP

  • Develop long term, strategic relationships with accounts

  • Coordinate local teams to respond quickly to day to day requests to ensure close collaboration

 

4. Marketing, Merchandising & Retail:

  • Ensuring to implement and reclaim the 3-Axis Beauty positioning in your region in line with product strategy

  • Elevate our game in the store: execution and visibility are the priority & being more demanding

  • Ensuring the execution of all touch points of 360 launch plans (training, trade plan, incentives, media) and strong review on new launches performance

  • Proposing and implementing a detailed sales/marketing plan per customer

  • Marketing in store activation plan: development of retailtainment strategy

  • Monitor competitive activity and trends in markets, customers, products, prices, and channels

  • Be a key player and driver within your team for the roll-out of the consumer centric approach and the Guerlain Retail academy to foster retail excellence

 

5. Distribution & Retail Change of Model:

  • Define your country selective & productive distribution strategy

  • Design your country roll-out for the new Guerlain retail Identity including Ultimate

  • Prepare all negotiation with DFS change of model to consignment

  • Craft the Retail services strategy, Clienteling protocol roll-out

  • Negotiate for all Datas road map with retailers

 

6. E-Retail:

  • Ensure the E-Retail strategy is rolled out complying with Guerlain HQ processes

  • Coordinate between internal departments, Retailer and agency for campaign executions and ensure on-time content development, and Digital activations (eg, social media posts on eRetailer social channels)

 

7. Management:

  • Groom the team linked to Guerlain Retail strategy

  • Grow key profiles within the team for future team expansion in all departments: digital, merch, mkt, retail, training

  • Accompany your teams through coaching and training, while ensuring the continuous development of their individual and collective skills

  • Develop strong connection with Guerlain HKTW LM and ASIA Regional Team for cooperation

PC29032 - Senior Retail Manager, Travel Retail Japan - Parfums Christian Dior - Tokyo, Japan -  Apply here

YOUR MISSION

The Senior Retail Manager will be in charge of all the retail activities, development & drive growth in sell out, market share & increase brand equity in Japan region. He/she will ensure that our brand standards are upheld at the highest levels and in line with our luxury brand image. Also, to ensure a cohesive and aligned approach to all commercially oriented operations and launches whilst collaborating with key internal stakeholders (Training, Marketing, VM, HR, Finance)

This position will be the key driver to implement all short, medium & long-term strategies to facilitate the achievement of Parfums Christian Dior Japan overall retail sales objectives. He/she will plan, implement and optimize the retail activities in the country to achieve or to exceed the objectives in terms of profit, market share, turnover and sales volume.

Reporting to the Travel Retail Director Japan (based in Japan), the Senior Retail Manager – Travel Retail Japan (based in Japan) will take care of:

  • Retail Sales Development

  • Management of Sales Force

  • Brand/Image & Merchandising Execution. Working with the VM team

  • Promotion/Animation Management

  • Retail Execution and Coordination

  • Negotiate / Relationship Management with Retailers

  • E-Retail

  • People Management

JESTRPC/29031 - Senior Retail Manager / Retail Manager / Field Retail Coach - Dior - Tokyo, Japan -  Apply here

Main Missions

Diorの戦略を正しく理解し、Senior Retail Manager/ Retail Manager/ Field Retail Coachと連携し、各カウンターの売上目標達成、販売活動、商品管理、商品陳列、ブランドイメージの尊重、CM及びBC管理など、発生する全ての事柄に関して責任を持ちます。

 

Key Activities

リテイルセールスディベロップメント(売上目標達成・販売活動):
* 担当カウンターの月別売上目標・実績の把握&RMへの報告・CMへのアドバイス・サポート
* カウンター単位、各BC単位での目標(年間、月間、必要に応じて週間、日毎)の設定とフォローアップ
* 担当店カウンター 月間ターゲットの設定
* MCM等の資料作成補助
* スペシャルインセンティブプランの提案/フォローアップ
* 各プロモーションのコーディネーション(TG設定、活動内容・戦略プランをRMと共に提案、必要に応じて
プロモーター手配の補助)
* 新製品発売後の売上把握・分析・報告
* 新製品、キー製品の売上状況をCMとタイムリーに把握し(新製品は発売後1週間以内)、十分な在庫確保をするためにRMへの報告およびカウンターへの的確なアドバイスの実施
* トレーニングで学んだ製品知識、接客に関する知識がカウンターで実践されているかどうか確認し、必要に応じたフォローアップを行う。
* 常に他社動向(売上、新製品、価格調査、プロモーションなど)の情報を収集しRMへ報告
* 店舗運用状況、専従スタッフ等RMが交渉している内容の把握と店舗でのフォロー
* RMと連携してAOGやGWP発注及び発送業務
* その他、必要に応じたRMへの状況報告

 

CM及びBCマネージメント:
* 担当店スケジュールとシフトの管理・アドバイスの実施
* CM及びBCの評価と育成(6ヶ月毎の評価表&年間評価)
* 四半期毎のCMへのマーケティング戦略の共有(年間プラン、新製品情報、プロモーション戦略など…)
* RMと連携しBC採用活動
* チーム販売力強化のためのサポート、ミーティングの実施と報告
* RMへのCM/BCに関する状況報告
* 月間売上・BC個人・CSレポート分析とカウンターへのフィードバック
* 専従・ジェネリックスタッフへの必要に応じたトレーニングの実施


マーチャンダイジング:
* マーチャンダイジングプランに沿った商品陳列のチェック
* ディスプレイプランに基づいた売上結果が出ているかの検証と改善プランの提案。
* 売上分析に基づく効果的なマーチャンダイジングの発案

JESTRPC/26032 - Area manager GTR - Chanel - Dubai, UAE - Apply here

CHANEL’s Fragrance & Beauty division upholds Mademoiselle Chanel’s pledge to reveal the beauty of each woman in her most unique form through her fragrance, makeup and skincare products. The Local Fragrance & Beauty Export & Travel Retail Area Management team reinforce the Brand equity, enhance the Brand image and develop area sales through a network of distributors and travel retail operators. Operating across two channels, The Local F&B Export & Travel Retail Area Management team stay flexible and agile across both modes of distribution: Travel Retail encompasses all CHANEL retail that is only accessible to clients holding a travel ticket, while in Local Markets without a subsidiary in place, CHANEL partners with a distributor whose role is to be an intermediary and to relay the strategy of CHANEL to the local market and be responsible for operational implementation. The Local F&B Export & Travel Retail Area Management team develop the strategy across these distribution channels and oversee its execution, building strong partnerships with the distributors and travel retailers to ensure that the spirit of CHANEL’s fragrance, beauty and skincare collections is relayed to the brand’s clients via a client journey that delights and inspires, conveying and upholding Mlle Chanel’s bold vision of beauty.

 

As part of the Travel Retail and Export Markets Europe team, you will be responsible for developing the brand's Travel Retail Middle East accounts. In charge of the strategic, operational and financial management of the accounts, you will embody the image and the values of the company while ensuring the respect of the brand image, the growth and the continued success of our activities, in line with the objectives defined by the zone management.  Based in the CHANEL subsidiary in Dubai, you will manage a team of 7 people dedicated to the activities of your zone and report to the Zone Director based in Paris.

 

Your main responsibilities will be as follows:

  • Responsibility for P&L: Drawing up and managing budgets for the area, by customer and by agent (CA, cost structure, operating profit, forecasts).

  • Actively participate in the development and implementation of the zone's development strategy

  • Negotiate commercial agreements with operators (margins, locations, space, staff, events) and ensure that they are properly applied

  • Manage and develop the distribution network 

  • In conjunction with marketing, define trade and media marketing plans tailored to the operator and in line with the brand's strategy

  • Supervising, motivating and coordinating the activities of the Account Managers and Travel Retail Sales Managers.

  • Develop a knowledge of the various areas of expertise and orchestrate all the business lines to ensure that the defined strategy is applied.

  • Drive and actively participate in activities within the export community (seminars, training, conventions, trips).

JESTRPC/26031 - Beauty Advisor - Chanel -Singpore - Apply here

As a Chanel Beauty Advisor, you enjoy using your passion in beauty and Chanel’s vast product offerings to help your clients achieve their ideal skin. You build strong relationships with your many clients in the neighborhood, who often visit the boutique over the weekend to buy products and share news about their lives. You take pride in giving honest and trustworthy advice to every client and that professionalism has gained you many loyal clients over the years.

 

If you are a beauty fanatic who is passionate about fragrance, makeup and skincare, we would like to speak with you! You will join our team of Beauty Advisors to co-create stories with and for your clients and come up with unique moments made just for them. As the Front Face of Chanel, you will play a critical role in creating a unique and unforgettable experience for each client, at every moment and at every point of sales.

As our Beauty Advisor, you can look forward to excellent career growth and advancement opportunities within the boutique team in specialist or management positions across the House.

 

Leveraging your unique experiences, Chanel will enable you to…

  • Inspire and bring out the best in your clients with our products

  • Provide a unique beauty experience for your clients with our vast product offerings

  • Be part of a collaborative and inclusive team

  • Demonstrate your passion and knowledge in Fragrance, Makeup or Skincare

  • Develop strong, lasting relationships with clients

 

You are energized by…

  • Demonstrating high professional standards, personal commitment and passion for the brand

  • Working in a highly collaborative and fast-paced environment

  • Fostering meaningful client experience and building client networks

  • Keeping yourself updated with latest trends and innovation in the world of Beauty

  • Trying new approaches to tackle own work and opportunities to learn new knowledge and skills

JESTRPC/20031 - Retail & Account Assistant Manager - Chanel -Shanghai, China - Apply here

The Assistant manager shall spearhead all effort and resource to create Chanel Difference and ensure counter team understand the spirit of Retail Excellence in order to build retail leadership in the market. 

 

Key Responsibilities:

  • Responsible for 2 key accounts: CDF-sunrise & CDFG (50% travel frequency)

  • Int’l AP focused. Including Shanghai, Beijing and other regional airports.

 

Uphold the image of the brand (VM Merchandising + Maintenance +Grooming)

  • Follow up all pending issues on maintenance timely with related internal contacts.

  • Take fully responsibilities to check counter maintenance following up.

  • Ensure counter team understand company expectation on POS environment and with CC’s support to ensure they are in optimum condition at all times. 

  • Monitor and check team standard grooming during counter visits.

 

Leadership and Management of Field Staff

  • Lead, motivate and develop a strong field team of CHANEL Counter Chiefs, Operator Beauty Confidents, and 3rd party Promoters.

  • Conduct monthly meetings with Counter Chief to review sales performance, operational improvement, business opportunities, and convey Chanel vision and mission, motivate and inspire the POS team to reinforce the Chanel Difference

  • Grow and develop Counter Chief to elevate their leadership capabilities, i.e. coaching skills, communication skills, etc.,

  • Design CC duty roster to ensure sufficiency and effectiveness manpower allocation under their own territories.

  • Partner with operator to supervise BA recruitment and focus on retention.

  • Regular evaluation of field team and provide instant feedback.

  • Evaluate the performance of BAs and work closely with training team to enhance product knowledge and sales technique to improve performance.

  • Lead and coordinate with training team to conduct all training sessions. & Work with Counter Chief to provide timely coaching to the counter team after training.

  • Support and plan for field team engagement: team building, annual dinner, BAC and etc...

 

Sale and KPI management:

  • Drive Sales on monthly/ quarterly / annual basis within the coverage

  •  Review sales performance achievement progress with CC and the team

  • Guarantee on site execution.

  •  Set and Monitor incentive progress in POS and motivate BA.                

  •  Feedback incentive program effectiveness

  • Identify business opportunities for the brand to achieve brands’ goals to boost sales of a particular category / campaign.

  • Maximize sales performance of campaign and focused category by closely working with operators and sales floor and mechanics communication to retailers and sales floor. 

  • Watch competitors’ activities closely on sets offer, new launches performance, GWP offering, Staffing, counter VM and counter renovation, so as to formulate right sales strategies.

  • Feedback competitors’ information on promotion planning, GWPs for HPPs, mechanics setting and their achievement rate on a regular basis to track performance.

  • Review sales thru targets and performance of top doors on a monthly basis with Senior Travel Retail Manager

  • Work with sales operation executive to formulate relevant sales reports, detailed SKU reports and campaign launches report for in depth analysis of performance per account, and product performance.

 

Inventory Management

Daily check all counters’ stock inventory and feedback to forecaster Operations Management

  • Work as a communication hub to ensure the smooth and effective cooperation with key internal contacts, feedback issues proactively with different functions.

  • Ensure counters follow all operational procedures regarding sales, with high sense to avoid accept the deal which is not allowed by company (such as group purchase/ coupon / discount)

  • Work with CC to track operator’s OOS so as to feedback to Operation Team / Forecaster

  • With high sense to avoid slow moving stock on one shot campaign products, watch carefully on hero products IC.

 

Promotions Execution

  • Coordinate and execute setting up details relating to High Profile Promotions and in-store programs and promotions.

  • Work with trade marketing team to set retail sales target for HPP per door, or any on counter events, outpost event and pop-up event.

  • Work with trade marketing team to implement in store promotions, HPP and outpost events which fit the accounts, and to provide input to them for staffing and recruitment.

 

Account Management

  • Maintain relationship with trade partners, ensuring we have timely information and details for the advantage of our business.

  • Assist in trade presentations, or business review and any meetings with operators.

  • Partner with operators to ensure healthy inventory.

  • Uphold ranking and brand equity in all aspects in each responsible account.

 

Market Intelligence

  • Feedback competitors’ activities and result in their coverage

  • Observe and collect market information on retailers/competitors’ expansion.

  • Feedback related information to line managers 

JESTRPC/19032 - Store Manager - Rituals - München Hauptbahnhof, Deutschland - Apply here

Zum nächstmöglichen Zeitpunkt suchen wir dich als inspirierenden und engagierten Shop Manager.

  • Disziplinarische Personalverantwortung (Personalauswahl, -führung & -entwicklung) deines Store Teams in Zusammenarbeit mit deinem Area Manager

  • Verantwortung unserer Sales- und Kundenerlebnisziele inkl. KPI-Management & -Optimierung

  • Exzellentes Store Management (bspw. Kasse, Lager, Visual Merchandising) 

  • Professionelle Kundenberatung in Vorbildfunktion unter Einhaltung unserer Retail Standards

Benefits

  • Unbefristeter Arbeitsvertrag, Urlaubs- & Weihnachtsgeld sowie Sonn- und Feiertagszuschlag

  • 30% Rituals Mitarbeiterrabatt sowie regelmäßige (Produkt-)Geschenke

  • Herzliche und wertschätzende Arbeitsatmosphäre sowie eine einmalige Unternehmenskultur

  • Exzellentes Onboarding und vielfältige Trainingsmöglichkeiten zur fachlichen und persönlichen Weiterentwicklung

  • Betriebliche Altersvorsorge sowie zahlreiche Wellbeing-Initiativen & -Partnerschaften (bspw. Urban Sports Club), spannende Mitarbeiterveranstaltungen, u.v.m.

JESTRPC/19031 - Sales Director Travel Retail APAC - LVMH Fragrance - Quarry Bay, Hong Kong - Apply here

Retail Sales Development:

  • Explore/evaluate/negotiate projects (including terms and conditions) to ensure Brands’ share of space

  • Manage Retailer P&L in line with Brands’ objectives and without loading the trade

  • Control market investments in line with budgets priorly built, proposed and validated

  • Build a long-term partnership with retailers

  • Develop and manage sales performance by account to reach the target

  • Compile monthly sales reports to regional management

  • Communicate competition’s activity to regional management

  • Constantly look for business opportunities on clients (new location, assortment, animations, trade plan …)

 

Organization/Team Management:

  • Oversee the appointment, management, and coaching of key functional and operational executives in their achievement of business objectives. Ensuring that relevant executives are fully briefed on present strategies and goals, and regularly updated on product development and knowledge

  • Develop and direct the Area Travel Retail team to uphold and deliver plans that reflect Brands’ position and fulfills strategic & financial objectives

  • Review and assess Brand’s organization/structure, identify and leverage any productivity improvements

  • Run yearly performance reviews

  • Suggest teams’ compensation during ICR process

 

Brand Image, Marketing & Merchandising:

  • Enhance Givenchy and Kenzo Brand Image and constantly protect Brands’ equity in the designated markets

  • Negotiation visible, productive whilst profitable yearly trade plan

  • Ensure Implementation of Marketing Guidelines (assortments, novelties introduction),

  • Organize communication of all Brands’ Marketing and animation plans to retailers’ operations and sales staff,

  • Ensure Merchandising Execution and Excellence

 

Business Development:

  • Build strong relationship with Retailers and airport authorities in the market to promote and develop LVMH Fragrance Brands portfolio

  • Conduct negotiation for space, location, terms and conditions

  • Explore and develop new business opportunities in terms of digital and new business channels

  • Gather all market intelligence to be consolidated at regional level

  • Ensure the development and implementation of effective business plans, and the setting of relevant targets

  • Participate in 3-year business plans that are in alignment with the company’s strategic and financial objectives

JESTRPC/13033 - Commercial Intern - Coty - Singapore - Apply here

Through this role, you’ll be able to gain an understanding of:

  1. Travel Retail Industry

  2. Beauty Industry

  3. Commercial 

  4. Supporting functions (Marketing/Demand Planning/Finance)

  5. Ecommerce within Travel Retail

  6. Business reporting

  7. Reporting systems (Sales reports/TRIP/The HUB)

 

KEY RESPONSIBILITIES

Monthly Business Update and Business reviews

  • Generate reports each month for the Monthly Business Update

  • Generate reports each month for the Business Review

 

Maintain and update trackers

  • Work with Retail Specialist /Retail Manager/Retail Sales Coordinator on allocation and tracking of Gifts with Purchase (GWPs) and Point of Sales (POS)

  • Work with Retail Specialist /Retail Manager/Retail Sales Coordinator on the Purchase Requisition (PR) / Purchase Order (PO) process

 

Retail sales reports/documents

  • Update sell-out reports for retailers and key brands

  • Complete required documents for product registration in Malaysia

  • Update price list picture 

  • Update retailer assortment templates 

 

Analysis

  • Beauty Advisor quarterly allowance 

  • Monthly incentives analysis

  • Newness report 

 

Track Retailer and Local Market on-line activities weekly

  • Track, report and present findings

 

Shipment of Internal Product Requisition/Stock to Retail Specialists and retailers

  • Send requested/ordered stock to Retail Specialist /Retail Manager and retailers when needed.

 

WHAT YOU’LL BRING

ESSENTIAL:

  • Undergraduates who can commit for at least 6 months (Jul to Dec 2024) for a full-time internship.

  • Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.

  • Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.

  • Possesses cross-cultural awareness and high emotional intelligence.

  • Articulate, with the ability to work in a fast-paced environment.

  • Good balance of a professional attitude while having fun.

  • Strong interest in consumer goods, makeup and beauty products.

  • Strong desire to learn along with a strong sense of ownership.

  • Persuasive, resilient and flexible, able to easily adapt to new challenges.

  • Passionate, enthusiastic and driven to regularly follow-up with loose ends.

  • Able to thrive despite challenges while adopting a positive attitude under pressure.


LEARNING OUTCOMES

  • Understanding of a Commercial role and functions

  • Basic understanding of how other functions including marketing, demand planning and Finance interlink with Commercial

JESTRPC/13032 - Retail Manager - Coty - Sanya, Hainan, China - Apply here

RETAIL SALES/EXCELLENCE

  • Regular updating of sell out report via HUB/internal trackers

  • Monitor closely on the retail performance including newness and our core lines

  • Strong partnership with retailer to ensure timely on-counter date for newness and to gain resources and supports from the stores

  • Plan and implement suitable incentives to drive sellout in line with competition standards

  • Identification of any risk/opportunities from sales report, and take necessary actions after align with Senior Retail  Manager and other departments

  • Identify potential space/ visibility improvement at shopfloor or any business opportunities to improve our retail sales performance

 

BA MANAGEMENT

  • Lead and motivate the BA Team and develop their product knowledge and selling techniques

  • Ensure every BA is an Ambassador of the Brand. Providing feedback and coaching to them on service behaviors that drive retail excellence

  • Monitor BA monthly performance and examine ways to improve their productivity.

  • To monitor and update BA database

  • Uniform management

 

RETAIL EXCELLENCE

  • Ensure timely updates of merchandizing executions in accordance with our corporate guidelines

  • Ensure perfect store to be observed at all times (sufficient testers, testers stand, lighting, clean counters etc)

  • To readily share competitor’s insight & propose appropriate actions to maximize sales and brand visibility

 

PROMOTION EXECUTION

  • Execution of all planned promotions

  • Provide weekly and monthly updates and follow-up on key information, promotion results, budgets and costs to the Sales Manager

  • Keeps abreast of and provides info on competitor activities, making recommendations to boost sales

JESTRPC/13031 - Sales Director Travel Retail APAC - LVMH Fragrance Brands - Hong Kong - Apply here

  • Contract type: Permanent Job

  • Experience required: Minimum 10 years

  • Reference No.: LVMHFB01874

Retail Sales Development:

  • Explore/evaluate/negotiate projects (including terms and conditions) to ensure Brands’ share of space

  • Manage Retailer P&L in line with Brands’ objectives and without loading the trade

  • Control market investments in line with budgets priorly built, proposed and validated

  • Build a long-term partnership with retailers

  • Develop and manage sales performance by account to reach the target

  • Compile monthly sales reports to regional management

  • Communicate competition’s activity to regional management

  • Constantly look for business opportunities on clients (new location, assortment, animations, trade plan …)

 

Organization/Team Management:

  • Oversee the appointment, management, and coaching of key functional and operational executives in their achievement of business objectives. Ensuring that relevant executives are fully briefed on present strategies and goals, and regularly updated on product development and knowledge

  • Develop and direct the Area Travel Retail team to uphold and deliver plans that reflect Brands’ position and fulfills strategic & financial objectives

  • Review and assess Brand’s organization/structure, identify and leverage any productivity improvements

  • Run yearly performance reviews

  • Suggest teams’ compensation during ICR process

 

Brand Image, Marketing & Merchandising:

  • Enhance Givenchy and Kenzo Brand Image and constantly protect Brands’ equity in the designated markets

  • Negotiation visible, productive whilst profitable yearly trade plan

  • Ensure Implementation of Marketing Guidelines (assortments, novelties introduction),

  • Organize communication of all Brands’ Marketing and animation plans to retailers’ operations and sales staff,

  • Ensure Merchandising Execution and Excellence

 

Business Development:

  • Build strong relationship with Retailers and airport authorities in the market to promote and develop LVMH Fragrance Brands portfolio

  • Conduct negotiation for space, location, terms and conditions

  • Explore and develop new business opportunities in terms of digital and new business channels

  • Gather all market intelligence to be consolidated at regional level

  • Ensure the development and implementation of effective business plans, and the setting of relevant targets

  • Participate in 3-year business plans that are in alignment with the company’s strategic and financial objectives

 

The Travel Retail Sales Director APAC assumes other responsibilities as assigned by its hierarchy.

JESTRPC/01034 - Area Manager Travel Retail Middle East - Chanel - Dubai, UAE - Apply here

As part of the Travel Retail and Export Markets Europe team, you will be responsible for developing the brand's Travel Retail Middle East accounts. In charge of the strategic, operational and financial management of the accounts, you will embody the image and the values of the company while ensuring the respect of the brand image, the growth and the continued success of our activities, in line with the objectives defined by the zone management. Based in the CHANEL subsidiary in Dubai, you will manage a team of 7 people dedicated to the activities of your zone and report to the Zone Director based in Paris.

Your main responsibilities will be as follows:
 

  • Responsibility for P&L: Drawing up and managing budgets for the area, by customer and by agent (CA, cost structure, operating profit, forecasts).

  • Actively participate in the development and implementation of the zone's development strategy

  • Negotiate commercial agreements with operators (margins, locations, space, staff, events) and ensure that they are properly applied

  • Manage and develop the distribution network

  • In conjunction with marketing, define trade and media marketing plans tailored to the operator and in line with the brand's strategy

  • Supervising, motivating and coordinating the activities of the Account Managers and Travel Retail Sales Managers.

  • Develop a knowledge of the various areas of expertise and orchestrate all the business lines to ensure that the defined strategy is applied.

  • Drive and actively participate in activities within the export community (seminars, training, conventions, trips).

Fluency in English and, ideally, French is essential for this position; a third language would be appreciated.
 

JESTRPC/01033 - MAC Airport Coordinator for Travel Retail Americas - MAC Cosmetics - San Francisco, CA - Apply here

To lead and guide Retail Managers to achieve overall sales targets and Counter goals and to manage Airport business objectives through:
 

  • Effectively tracking and monitoring weekly/ monthly sales results by Terminal vs Target and previous year’s sales.

  • Total Stock Management, Fixture Fill levels and Visual merchandising standards, with the support of the Sales and Education Executive and the Field Visual Merchandiser.

  • Conducting core trainings and In Store Support to help support the business needs and the marriage of art and commerce. Approximately 50% of the Airport Coordinator’s time is dedicated to Training support.
     

Responsabilities
 

  • RETAIL SALES:
     

Review Of Retail Targets
 

  • Retail targets agreed with Sales and Education Executive, cascaded to each Retail Manager monthly for Retail Manager to break down by door and cascade to team.

  • Oversees the effective break down of targets by the Retail Manager by week based on business performance.
     

Analyze Performance Of Business
 

  • Analyze MAC weekly and cumulative business. Leveraging Team Managers sales tracking tools. Highlight areas of success and opportunities to Team Managers and support them to create action plans. Promote Team Managers own business accountability and provide guidance and when required with objection handling.

  • Conduct monthly individual Retail Manager meetings to review results, motivate team to drive and exceed targets as well as provide direction to the team.
     

Building Relationships
 

  • Build a close relationship and partnership with the Retail Partners and airport team to provide trends, insights, and critical business information so it can be cascaded to the Sales and Education Executive and/or Area Sales and Operations Manager

  • Work closely with recognized staffing agencies, to build relationships to ensure they provide the highest caliber of staff possible to have when needed.
     

Plan To Succeed
 

  • Implement monthly focus/ actions as outlined on Trade Marketing Calendar set out by Sales and Education Executive and work closely with Regional Assistant Training Manger/Trainer to ensure alignment. Support the Retail Managers where required with event planning, and local incentives to ensure the overall goal is achieved.

  • Review with Sales and Education Executive potential opportunities in the Terminal for incremental selling space, promotional opportunities, and business development.
     

Stock Management
 

  • Responsible for all Stock Management, PS & Fixture Fill levels and adjustments depending on demands/Trends/Current situations. Is fully aware of stock levels in all Terminals offering solutions and highlighting any concerns to Sales and Education Executive. Maintains full awareness of all new line/product launches on counter dates, including POS and Launch elements, reviewing orders and deliveries to ensure they arrive on time.

  • Collate accurate monthly tester orders by airport based on the demands of the business.

  • Responsible for arranging staffing, monitoring of sales vs targets, Visual Merchandising (in line with guidelines), training/coaching, implementation, and evaluation of business for all promotions.
     

Promotions

Competitor Awareness
 

  • MERCHANDISING:
     

Visual Merchandising
 

  • Ensure all MAC locations are correctly merchandised, including effective use of testers / locators / displayers. Offering alternative solutions to overcome OOS situations.

  • TEAM MANAGEMENT & DEVELOPMENT:
     

Recruitment
 

  • Support the Sales and Education Executive by screening/shortlisting candidates for vacancies for interview. Work closely with Sales and Education Executive to recruit MAC team to ensure sufficient coverage of each account in accordance with the agreed Headcount per terminal.
     

Coach, Motivate And Evaluate Team’s Performance
 

  • Regularly review individual team’s strengths and areas for development. Set SMART objectives to manage their development and the business. Lead by example while in store and offer on the spot coaching and constructive feedback as well as praise and recognition when observed.
     

Human Resources Management
 

  • Effectively manage initial Human Resources issues as directed by Retail Human Resources with guidance from the Sales and Education Executive.

  • EDUCATION:

  • Observing and modifying, if necessary, the make-up art abilities and customer service skills.

  • Evaluating training needs and suggesting methods of addressing these needs at the counter to the Retail Manager.

  • Conducting and maintaining records of Skills Certifications of all Retail Employees at the location(s).

  • Communicating training needs and accomplishments regularly to the Trainer.

  • Assisting the Product Specialists to develop in-store training for new products and theme days/counter events schedules.

  • Ensure educational objectives of Artist Training are met.

  • ADMINISTRATION AND FINANCIAL
     

Sales Reports

Staff Scheduling

Airport Administration

JESTRPC/01032 - Travel Retail Sales Manager - Chanel - Istanbul, Turkey - Apply here

As a member of Chanel Export Department, reporting to the Area Manager, the general mission of the TR Sales Manager is to ensure strong business partnership, development of sales with the Local Business Partner and to implement the Brand’s strategy determined by Chanel Paris in Travel Retail shops. The TR Sales Manager shall frequently visit shops in his/her zone of responsibility, manage and train the Beauty Advisors' team. The TR Sales Manager is responsible of the respect and implementation of the Brand Image in the shops.

 

Main missions

Business Impact

•Build and nurture strong business partnership with the Clients’ Local Buyers / Store Management Team

•Control & communicate stock level situation of Novelties and Regular Assortment in all doors

•Follow up and analyze Key Business Performance Indicators (Sales, BC performance, Ranking, Shop Trend, etc. depending on the data availability) , make recommendations and flag the risks

•In collaboration with Area Manager/Account Manager define, monitor and achieve Sales Targets

Operational Excellence

•Regularly visit POS (minimum frequency visits plan settled by the Area Manager) and providing a regular follow up using tools provided by CHANEL

•Guarantee the excellence in POS, implementing and overseeing Brand guidelines and ensure that Visibility is at the top level

•Partner with Paris team for best-in-class execution of Brand Animations and premiumization of permanent POS

•Proactively monitor the competition and airport/shop environment

Team Management

•Support and engage the Team

•Recruit, onboard, evaluate BC

•Ensure best possible coverage and efficiency of BC in line with active budget proposals with Area Manager

•Partner  with Travel Retail Training  Manager and Local Training Department to coordinate training plan and conduct the sessions for CHANEL and Generic Staff and promoters

•Create synergies with Local Affiliates & keep regular business exchange

 

The TRSM will be based in Istanbul and will cover Türkiye.

 

The TRSM will visit the airports extensively and according to the planning duly validated by the management.

Approximately 70% of time should be spent on the field.

The TRSM should have at least 2 office days per month at the Affiliate’s office

The TRSM will attend the Learning events, the conventions, and TRSM meetings.

JESTRPC/01031 - Sales and Education Executive - Tom Ford Beauty & La Mer, Travel Retail EMEA -

The Estée Lauder Companies Inc. - Istanbul, Turkey - Apply here

An exciting opportunity has arisen for a Sales & Education Executive to join Tom Ford Beauty & La Mer, Travel Retail Europe, Middle East & Africa. This role will be responsible for all Travel Retail EMEA brands in Turkey. The preferred location for the role is Istanbul. The role will report to our Area Sales and Operations Manager based in Slovakia. 

The role will be responsible for driving retail sales and the total management of the operations in Turkey for the Tom Ford Beauty & La Mer brands. This will be achieved through the recruitment, coaching, education, development and motivation of point of sale retail employees and the generic staff. 

This is a field-based role with 80% of the time spent in the field. This is a particularly autonomous role requiring the selected candidate to work on their own initiative.

JESTRPC/27021 - Product Brand Manager Prada, Valentino & Maison Margiela - L'Oréal Travel Retail Americas - Miami, FL - Apply here

Travel Retail Americas oversees all Travel Retail operations across the Americas (over 900 points of sale) including airports, cruise ships, airlines, downtown duty-free stores, and border stores.

 

What You Will Learn:

 

Drive brands’ business under guidance of the Marketing Directors to increase share of market in competitive landscape with a consumer centric approach.  

  • Drive brand growth by developing innovative strategies and go-to-market plans for both new launches and core businesses with executional excellence.

  • Owning and uncovering deep consumer insights and data-driven marketing.

  • Performing business & competitive analysis, marketing budget/financial control, and preparing presentations for internal and external stake holders.

 

Responsibilities:

 

  • Portfolio Management: Define the strategic orientations and the 3-Year marketing plan for the brand, while successfully monitoring the portfolio (forecasting, building the strategy and monitoring the implementation of new product launches, renovations and animating core catalogue). 

  • Product Launches: Forecast and implement new launches and marketing mix strategies and create the right angle of attack locally to build integrated, engaging consumer brand experiences. Monitor sell-in and sell-out performance to identify opportunities for improvement. Work hand-in-hand with Retail & Digital team to build strong go-to-market strategies.

  • Budget & Forecast: Collaborate with the supply chain team to align baseline catalog finished goods (FG) and tester forecasts with marketing strategies and client demands, ensuring inventory levels are optimized.

  • Internal & External Presentations: Prepare annual marketing presentations that outline the brand's strategy and novelties. Deliver engaging and informative presentations to TOP clients, fostering a deeper understanding of the brand's direction and offerings. 

  • Consumer and Market Insights: Collect and analyze insights for the category and share findings with the zone to ensure the consistency of new product developments with the country’s needs.

  • Monitor the retail strategy: Working hand-in-hand with the retail and education team to monitor the proper implementation of retail materials (POSM, services, advice, etc.)

Pricing: Conduct semi-annual pricing analysis, assessing internal and competition prices in TRAM and LMs, profitability and recommended pricing structure to suggest new prices ensuring MS% growth while contributing to valorization

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