Fashion & accessories

FA10041 - Travel Retail Benelux Field Supervisor - Puig - Amsterdam, Netherlands - Apply here

We are looking for a Field Supervisor to reinforce our Travel Retail Europe Field team.

As a Field Supervisor, your ultimate goal is to apply global strategy and ensure sell out growth in your scope. 
You are highly motivated and result-oriented team player with strong organizational and management skills.
You also have proven relationship-builder skills with internal & external contacts, having the ability to relate to co-workers & Brand Ambassadors. Ability to adapt quickly and proactively in a highly volatile environment.
 

What you'll get to do

• Act as a key partner to Commercial teams to drive the business:

  • Translate global strategy and objectives into targeted action plans and Sell Out targets within the point of sales under your scope. 

  • Together with the Key Account Manager of the area, analyze sales, business KPIs, and competition activities monthly, to identify risks & opportunities and give feedback / recommendations accordingly.

  • Build strong business relationships with retailer local teams as well as recruitment agencies. 

  • Communicate MKT Plans and present novelties to the local partners. Take initiative in negotiating the best conditions and visibility for PUIG portfolio.

  • Become an expert of your market in developing your local network and feed the headquarter with efficient business intelligence.

• Build high performing teams: 

  • Recruit, welcome, onboard and develop the staff, either through Puig HR or an agency / retailer.

  • Train and follow up on the selling ceremony and sales techniques.

  • Set and communicate clear targets to the team and monitor them at shop level.

  • To assess performance of the staff at quantitative and qualitative level during the appraisal meetings.

  • Manage rosters/shifts to optimize and maximize sell through investment when allowed.

  • Partner with HR on all matters related to employee life cycle for Puig employees, and agency for non-Puig employees such as sick leaves, end of contracts, staff invoices, etc

  • Ensure motivated teams: identify training opportunities, incentive ideas and make proposals to HO for implementation.

  • Act as an inspirational leader to empower the teams to achieve the targets and ensure pride of belonging.

• Ensure Retail Excellence: 

  • Conduct regular visits to the shop floors according to priorities (flagships, top doors…) ensuring a good preparation reporting and follow-up.

  • Store audit through POS report: Assortment (aligned with each door needs, identify discontinued products) ; Implementation of global negotiations and promo plans ; Stock level ; Prices ; Visual merchandising and showcards ; Pictures ; Incidences and opportunities

  • Management of Permanent and Temporary spaces:

    • Permanent: ensure proper installations and maintenance / follow up (visuals, POSM…) liaising with Instore department

    • Temporary: coordinate the implementation of the animation plan with Instore for decoration and with CS for POSM shipments. Recruit and train through agencies the adequate promoter’s profile according to the animation. Follow up of the animation performance, issues.

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FA26032 - Retail Manager - Chanel - Seoul, Republic of Korea - Apply here

This position is responsible for achieving the sales objective while enhancing the people development by managing effective operation of TR counters. It takes the responsibility of  managing trade relationship with DF Operators in new opening, renovation of existing counters, trade terms agreement, and retail events as well.

 

It is also responsible for developing optimum operation process and managing an efficient sales / budgetary planning procedures in order to contribute to the achievement of divisional sales target while delivering positive output and impact towards business unit.

 

Key Responsibilities:

 

Sales / KPI Management

• Work with Counter Managers to achieve Sales KPIs as defined by Head of Travel Retail

• Drive sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions to grow on healthy basis as well. Forecast future sale volumes to maximize profits

• Review the business target with Counter Managers such  as Communicate the end of week result, which is to include the moth to date (MTD) result using the weekly sales report

• Prepare weekly and monthly report

• Drive product campaign sales via target/objective review with counter managers

• Work with Head of TR to define/manage commission scheme/incentive schemes to ensure it is motivating / relevant and effective payout vs sales

• Constantly seek to improve the productivity of sales team

Personnel Management

• Effectively cultivate retail forces by demonstrating retail excellences both sales and service perspectives

• Drive engagement of retail staff by providing effective motivation to explore to their utmost results while elevating loyalty level as well

• Help to maintain both stable and dynamic organization in each TR Counters by coaching/ collaborating with Counter Managers

• Consult with Head of TR on designing relevant performance standards for the retail teams and conduct performance reviews every six months.

• Foster learning culture via sharing of best practices for retail team on how we continue to outperform market and to maintain retail leadership.

• Devote a significant amount of time to people development, with focus on Counter Managers through the identification of their strengths/weaknesses and individual development plans to ensure that they are able to effectively lead and engage Beauty advisors

• Discuss at half yearly/yearly appraisals with Counter Manager (and their deputies) the development needs and career aspirations of all retail team members

• Work closely with ODHR in making hiring decisions and proactively help to find and retain talent, recommend external retail training curriculum if necessary

• Formulate and deliver POS placement and transfer plans for retail team members to solidify individual performances adding to team effectiveness, to reinforce each member’s strengths, and to complement improvement areas.

• Take a leadership role to acquire talent for sales force and develop programs for retaining the talents.Counter Management  VM Merchandising +Counter Maintenance

• Partner proactively and closely with the Visual Merchandising Team to ensure that window and in-counter displays consistently reflect the Chanel image

• Work with the Counter Management and teams to ensure that the POS environment is in optimum condition from cleanliness to maintenance of furniture, fixtures and décor

• Ensure that counters use only approved collateral, supplies & stationery

 

Trade Relationship Management

• Negotiate with Duty Free stores to activate additional brand visibility programs outside of POS (DFS banners, show windows, transparencies) enhancing the image of the brand

• Develop long-lasting business relationship with trade partners via regular meetings and visits

• Implement  promotion plans, in-store brand visibility programs, and customer event activities for new product launches and major category campaigns

• Assist FBP GM in new door opening, counter renovation, counter closing, and trade terms agreement to maintain leadership in image, sales, and profitability - negotiate with Duty Free Stores’ central merchandising teams

 

Operation Management

• Prepare sales, personnel and expenditure budgets, applying financial analysis principals to achieve superior budgetary results and the effective allocation of internal and external resources for Business Package preparation

• Actively participate to establish sales strategies and develop sales objectives to achieve sales target and goal, collaborating  with sales and cross functional departments

• Manage retail department spending plan, working with accounting / BPM to ensure accurate and reconciled sale expenditure, demonstration cost and maintain appropriate internal controls

• Organize monthly/quarterly meetings with Counters and with relevant teams to deliver adequate feedback on operational procedures, to share sales analysis and to prepare future business planning

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JESTRFA/26031 - Client Advisor - Burberry - Singapore - Apply here

As our Client Advisor, you can look forward to opportunities to propel your career with exciting opportunities within the retail team, in both specialist and management roles.

 

Required:

 

• Have background preferably in a fashion retail environment

• Continually challenge, innovate and collaborate to strive for excellence

• Take ownership in delivery of exceptional experiences in your client engagements while exhibiting the Burberry Values

• Build and nurture inspiring, enduring connections with clients and your team

• Have genuine passion for fashion and styling

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JESTRFA/25032 - Sales Advisor - Boggi Milano - Munich Airport, Germany - Apply here

We are looking for an energetic and ambitious Sales Advisor, wanting to join our store in Munich Airport.

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Who are we?

Boggi Milano is an Italian brand present on the market with more than 200 stores in 50 countries. Today, our brand is looking towards ambitious goals at the pace of innovation, sustainability and quality thanks to the revolutionary concept of using technical high-performance raw materials.

Our people play a crucial role in our Company’s expansion and growth, that is why we are determined to find people who are committed to contribute actively to the Company’s success.

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What we are looking for?

As a Sales Advisor you will represent the Company towards customers.

You will put your professionalism at the service of the brand’s image, the store’s commercial performance and the satisfaction and loyalty of each customer and you will actively collaborate in the achievement of quantitative and qualitative goals in terms of sales, service, loyalty and growth.

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JESTRFA/25031 - Key Account Manager - Kipling - Berchem, Belgium - Apply here

You as Key Account Manager, Travel Retail will work directly with the Sales Director, Distributors and Travel Retail to grow and develop our Travel Retail business for the EMEA Packs division. You will be responsible for the commercial and operational management of the accounts. You will be the main interface with our travel retail customers operating in more than +30 countries (primarily in EMEA but also in the CASA region). You will participate to the sales campaigns, twice a year 1/ supporting the seasonal Go To Market process (to define the assortment for the season, the tools, evaluate the potential, etc.) and 2/ drive the showroom meetings with customers to present and sell the collection and run the sales campaign to reach the objectives.

 

You will assist and support the customers in their requests (marketing material, staff training material master data, after sales). Together with our Customer Service and Credit teams you will ensure we are managing our orderbook and delivering our customers in the most efficient way and in a timely manner (purchase order, account set up, etc.) to maximize the brand performance in store.

How You Will Make a Difference

You will achieve this by:

• Increase the Packs EMEA Brands presence and grow the overall TR business by running successful sales campaigns – Be Sales Driven

• Improving our orderbook conversion by managing and monitoring the account set up and orderbook on a weekly basis – Be in the details

• Creating seasonal staff training material – Be Consumer Centric

• Collaborating to the launch of some of our brands in Travel Retail – Be a Up for Challenges

• Supporting a global Travel Retail alignment across our different region but liaising with the teams based in North America and Asia to build global business overview and best practices. – Be global minded

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JESTRFA/22033 - Senior Sales Associate - Montblanc - Hong Kong - Apply here

Report to Associate Director – Travel Retail and Wholesale and work closely with Supply Chain, Visibility and Marketing teams to achieve the brand’s objectives.

 

KEY RESPONSILBILTIES

• Provide sales and operational support to the retailers & Travel Retail Operators including review sales orders, prepare order proposal, stock allocation and order processing

• Work closely with regional supply chain team for stock allocation and logistics planning

• Conduct monthly analysis reports for the region, including monthly sell-in, sell-out and inventory data

• Monitor and analyze sales trend to ensure sales performance meets the brand’s expectation

• Monitor and review the product assortment per store level on regular basis

• Assist in preparation of assortment plan for new store opening

• Assist in store VM and projects, co-ordinate with VM and project team to align with the brand’s strategy and to ensure project can be completed on schedule

• Coordinate the execution of retail initiatives (i.e. store events, promotions, and marketing initiatives to drive sales), monitor and evaluate results

• Support on administrative duties for Sales team, generate PO for the retail initiatives and liaise with finance team to align with the group’s compliance

 

QALIFICATIONS

• University graduate or equivalent

• 3 years of sales operational experience in luxury retail industry; experience in Travel Retail, Fashion or Watch & Jewelry industry is preferred

• Strong written and verbal proficiency in both English and Mandarin Chinese

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JESTRFA/22032- Retail trainer (Russian speaker) - Cartier - Dubai, UAE - Apply here

The L&D Retail Trainer is a key member of Cartier’s Learning & Development Team responsible for the development of Cartier’s Boutique teams, responsible for engaging and training retail associates and management in the field, to consistently meet expectations and animate the client journey, selling philosophy and leadership skills. Collaborates with a crossfunctional group of internal partners to help address knowledge and skill gaps, deliver the appropriate learning solutions to develop our individuals and teams, including in-person and digital facilitation, 1:1 and team coaching, observations, and to support and measure the learning transfer to on-the-job performance. The role requires approximately 80% in-boutique presence (or virtual) and the ability to travel.

 

• Deliver the new hire onboarding program in collaboration with the regional and local L&D/HR and provide ongoing coaching and support in partnership with Boutique Management.

• Conduct regular follow-up meetings for new joiners and provide necessary guidance and assistance to ensure the best-in-class onboarding experience.

• Collaborate with HR to provide feedback during the probation period for new joiners and provide end of probation feedback to HR, Boutique Management and L&D Manager. Learning Facilitation & Coaching Activity

• Facilitate face-to-face in-boutique delivery of learning programmes to support the development of our people in line with our business goals and KPIs.

• Deliver virtual learning programmes where required for short programmes along with individual coaching to support individual development plans where required.

• Support with delivery of the retail excellence programme, service philosophy and associated retail, commercial and leadership learning programmes.

• Lead on-the-job follow up for post-learning workshops to ensure that transfer of training to the job is effective, reviewing the learning calendar and attendance regularly.

• In collaboration with the commercial teams and Boutique Management, observe and coach on retail service excellence and in-boutique delivery of culture, product and client service.

• Collaborate with Regional and Local L&D/HR and Boutique Management on boutique visit planning, and monitor progress towards defined learning goals and KPIs.

• Engage and collaborate with company subject matter experts within the Client, High Jewelry, Marketing, Operations and HR teams to support the implementation of critical learning and transformation programs.

• Maintain a strong peer network among all members of the Learning & Development/HR teams.

• In collaboration with Regional and Local L&D, address identified learning needs to support the market L&D roadmap and transfer of learning to on-the-job performance.

• Identify learning needs from various data sources, including Client Engagement Barometer, sales KPIs and develop an appropriate learning plan in conjunction with Regional and Local L&D, Boutique and Commercial teams.

• Develop and enhance the Boutique teams’ selling skills and client development by partnering with Boutique Management to observe client interactions, perform role plays, and lead coaching sessions that help to build genuine, long-lasting client relationships.

• Provide coaching and facilitation to improve after-sales care service to strengthen and improve brand loyalty. JOB

 

Qualifications & Skills

• Minimum of 3 years Learning & Development experience required, preferably in a luxury or retail environment, that includes facilitation of learning workshops, virtually and inperson; observation and coaching,

• Train-the-Trainer certification is a plus with an accredited organization.

• Preferably 2 years demonstrated experience in individual and team coaching with an emphasis on product, client development and customer service excellence.

• Demonstrated ability to create strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners.

• Ability to adapt interpersonal communication style to a diverse team of internal business partners.

• Computer proficiency in Word, Excel, and PowerPoint is required

• Must be fluent in reading, writing, and speaking English and Russian

• Ability to accommodate 80% Travel. Cartier Leadership Competencies

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JESTRFA/22031- Sales Manager - Montblanc - Miami, FL. USA - Apply here

Role Overview

Reporting to the Key Account Director, the Sales Manager, Travel Retail will be accountable for driving sales growth for the Travel Retail Americas and Cruise worldwide. The sales manager will coordinate with various cross-functional departments to achieve Maison’s goals. This person must possess a thorough understanding of the Travel Retail & Cruise environment and luxury client purchasing behaviors.

 

Responsibilities (or Mission)

• Drive turnover within the designated geographical zone.

• Skilled in navigating and resolving challenges with limited resources.

• Monitor and track key performance indicators to maximize performance

• Drive the growth of Maison's presence in the channel, actively boosting market share and enhancing brand image.

• 360 approach supporting partners in merchandising, sell-out strategies, training, visual merchandising, and visibility activities

• Support partners in external boutiques with a strong focus on detail, ensuring comprehensive assistance in meeting all KPIs.

• Build robust relationships with Key Partners in the Region to foster a culture of collaboration and achieve success together.

• Generate comprehensive reports that analyze brand performance and utilize the findings to propose and execute effective strategies for the managed region.

• Forecast sales performance by product category and geographical region.

• Enhance the knowledge and skills of sales advisors on the floor to optimize productivity, serving as an extension of the training team.

• Continuously stay informed and closely monitor the strategies of your competitors to ensure proactive decision-making.

• Ensure respect of Wholesale KPI’s: Booster ordering process rollout and sellout data transparency,

 

Qualifications

• 5 to 8 years experience in luxury or travel retail

• Strong analytic skills and attention to detail required

• Collaborative with strong interpersonal skills

• Excellent communication skills both written and verbal

• Expert in Microsoft Office, SAP

• Fluent in English and Spanish

• Travel requirements 30%

• Personal Skills

• Availability needs

• Travel requirements

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JESTRFA/20032 - Store Manager - Burberry - Heathrow T3, U.K. -  Apply here

To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.

To own the employee experience, driving employee satisfaction and elevating team behaviours.

To own the customer experience, driving customer satisfaction and increasing brand loyalty.

To drive performance and growth, through excellent operational and commercial execution.

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Responsibilities

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team

• Be on the shop floor

• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours

• Monitor, coach and provide feedback to the store team to deliver excellent customer experience

• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store

• Drive the use of digital assets to enhance the customer experience

• Retain and develop talent

• Lead, inspire and manage a high performing, positive store team

• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning

• Establish a learning culture and maintain a strong connection of the store team to the Brand

• Advocate product

• Have excellent product knowledge and drive the same standard across the store team

• Maintain a strong understanding of product sales performance and optimise sales of the available inventory

• Nurture customer relationships

• Establish and embed customer focused behaviours across the store team

• Build and cultivate long term customer relationships and lead the team to do the same

• Drive store performance and productivity

• Build and maintain familiarity with the local external environment; customers, competitors and talent

• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance

• Drive operational excellence across all areas of the store

• Ensure compliance with all corporate standards, policies and initiatives

• Health and Safety

• Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

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JESTRFA/20031 - Store Operations Coordinator - Burberry - Singapore -  Apply here

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Through your passion for the brand and professionalism you will be responsible for effectively and efficiently managing all aspects of the store’s administration function.

You will ensure that excellent service is provided to the store staff and effective communication is maintained with departments and external providers to the store.

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• Prepare points of sale ready for trading

• Process and report the daily banking from the previous business day to the store management team

• Manage the collection of cash bags with any external cash collection companies

• Run daily reports and conduct investigation when needed

• Perform daily safe checks and maintain change levels

• Administration including answering telephone calls, responding and liaising with customer service, stationary and supermarket orders, general administrative tasks

• Create, update and maintain in store employee records on a weekly basis e.g. employee absence records, tracking holiday’s, sickness & other absences

• Complete the correct paperwork and communicate effectively to ensure all contractual & personal changes are processed by HR in a timely manner

• Provide HR with complete and accurate documentation for new starters and leavers when needed

• Update on a weekly basis the store variance report, sent this report to payroll and ensure that monthly payroll deadlines are met

• Raise purchase orders when necessary

• Complete any other administrative tasks as required by the Store Management team including such tasks as staff roster

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JESTRFA/13031 - Travel Retail Manager - Thélios - Miami, FL., USA -  Apply here

Thélios blends the distinct identity of each Maison with Italian craftsmanship to create exceptional luxury eyewear. Thélios offers its own “enlightened look” on the sector, providing the highest level of quality and excellence both in its products and service!

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Reports to: Head of Americas

Job Status: Full-Time

 

We are looking for someone to lead Travel Retail for the Region, including crafting and implementing comprehensive strategies, plans, and initiatives to develop growth within the Americas region.

 

• Drive turnover and enhance profitability by adeptly managing accounts within the designated geographical zone.

• Coordinate the regional budget, strategically allocating investments in alignment with the Maison's overall strategy and business priorities.

• Vigilantly monitor and track key performance indicators to ensure optimal performance.

• Spearhead the development of Maison's presence in the channel, actively enhancing market share and brand image.

• Implement comprehensive 360° Customer marketing plans, encompassing Training, Staffing, and Visibility Activities.

• Cultivate robust relationships with Key Partners in the Region to foster collaborative success.

• Directly manage Trade Marketing (TMKG) activities for the channel within the Region.

• Collaborate with the Customer Service Department to monitor and coordinate all client support activities, optimizing business processes and service levels with Partners.

• Stay informed about and closely monitor competitor strategies to inform proactive decision-making.

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JESTRFA/02031 - Japanese speaking Fine Jewellery Sales Specialist - Harding+/Onboard - Worldwide -  Apply here

What you will be doing:

• Living and working on a cruise ship (you could be anywhere in the world!)

• Creating an exceptional and memorable retail experience for guests on board

• Maximising sales by promoting a quality range of Fine Jewellery through onboard seminars, presentations, and in-store events.

• Developing detailed and extensive knowledge of all products as well as the brand culture

• Exceeding sales targets and delivering promotional events such as seminars and presentations.

Who you are:

• Outgoing, with a strong retail background and knowledge of Fine Jewellery brands, including experience of working with and selling luxury brands and different precious gemstones and metals such as gold, and platinum.

• Possess excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills.

• Japanese speaking - either native or 2nd language.

• Motivated and driven to achieve sales targets.

• Proven ability in public speaking and showcasing luxury items.

• Adaptable to change and able to work in a high-pressure environment.

• A strong team player who is goal orientated.

What you will receive:

• Competitive salary and generous commission structure (up to 3% on Fine Jewellery)

• Accommodation and meals on board

• Necessary visas and seafaring documents to work at sea.

• Dedicated in-house bespoke training across sales, product, and brand.

• Contract role, working and living at sea for up to 6 months at a time, with a 1–2-month break at home between contracts. 

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JESTRFA/02031 - Buyer handbags - Starboard - Miami, FL. -  Apply here

The Buyer is responsible for driving the strategic vision of their category of business, while leading and developing a team of Associates, Merchant Coordinators and/or Assistant Buyers. This position develops customer centric assortment plans based on each cruise line’s guest and demography, a detailed knowledge of the product category, and data. The Merchandise Manager works in partnership with their Planning Manager counterpart to achieve sales, gross margin and inventory turnover/weeks of supply plans while demonstrating a comprehensive understanding of the connection between financial strategies and related merchandise objectives.

 

Strategic Priorities:

• Develop and execute strategic vision for areas of responsibility while supporting multiple cruise line profiles (Budget, Moderate, Upscale, and Luxury).

• Create merchandising & presentation standards that correlate and support the strategic vision of the business.

• Source, develop and manage vendors that are relevant to our business & negotiate terms, gross margin, and exclusive agreements.

• Set annual & seasonal objectives for each business and measure/course correct for progress & performance (Sales, Gross Margin, and Inventory Turnover).

Assortment Planning:

• Build assortments that support overall cruise line strategic merchandising vision and are relevant (productive & profitable) to each ship.

• Develop assortment mix management to deliver key item ownership, key classification impact and unique & novelty items.

• Responsible for creating a compelling pricing strategy that supports value & savings needs and can be communicated to consumers through ship signing program.

• Direct assortment planning that effectively addresses and delivers product with appropriate breadth & depth based on ship profile and volume.

Financial Management:

• Strong collaboration with planning partner to determine seasonal and annual departmental and classification plans for sales, PPD, gross margin, receipts and inventory.

• Consistently analyze, evaluate & reset to performance of each business and brand by ship, focusing on key classifications and key items.

• Direct and manage currency of inventory, processing markdowns & DSKU identification on a timely basis to keep inventories clean.

• Develop and secure necessary IMU and GM objectives and secure market financial support to achieve product and brand targets.

• Continually update DMM of merchandising of emerging trends, market updates and new product opportunities.

• Develop competitive retail pricing strategy which delivers compelling price advantage and savings to consumer.

• Maintain competitive market awareness both in US and European domestic markets, Caribbean Business, as well as expanding itineraries, such as Asia, Australia and South America.

• Develop hard-hitting promotional opportunities and ensure consistent in stock.

• Work with brands on product exclusive and co. branding opportunities to provide points of competitive differentiation.

Interpersonal Management:

• Develop strong relationship with planning partner through teamwork and communication.

• Consistently act as a positive contributing force within Starboard in all interrelations and communication.

• Develop regular and actionable communication with Cruise Line Retail leadership, Directors, District Manager, Ship Managers and all sales support functions.

Talent Management:

• Hire, train, develop, motivate and retain a highly talented team.

• Lead and manage a team of Associate Merchandise Managers, Merchandise Coordinators and Assistant Buyers.

• Complete annual performance evaluations, provide feedback to grow and develop teams.

• Provide regular performance feedback to MP&D leadership team.

 

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