CAREER OBJECTIVE:
To apply my comprehensive experience, skills and knowledge customer services in a highly
motivated multi-cultural company, where I can gain further exposure and heighten my
competencies at the same time give significant contribution to the growth and advancement of
the organization.
EDUCATION QUALIFICATION:
Customer Services Diploma
CAREER:
Title : Sales Assistant & Customer Services
Company : On request / major GTR retailer
Period : 2015 - Present
Responsibility :
Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
LANGUAGES:
English, Swahili : Fluent
Arabic : Basic speaking
NATIONALITY:
Kenya