Career objective
To work in a rewarding environment and to contribute best of myself with an organization which progress dynamically and give me a chance to improve my knowledge and skills in the state of art and be a part of the team that excel in work towards the growth of the organization.
Professional experience
Brand ambassador for a global watch brandspecialising in duty free customers.
Sales Assistant with a major Middle East travel retailer.
Customer Service Executive Employer within an Indian duty free store.
Experience
Title : Team supervisor
Travel retailer : On request
Period : 2021 to Present
Responsibilities:
Department Supervision
Site Supervision
Sales
Customer Support
Title : Retail supervisor
Travel retailer : On request
Period : 2014 to May, 2019
Responsibilities:
Responsible of Sales and Key Service areas are clean, presentable, fully stocked and compliance to Brand / Company policies and procedures.
Seek & maintain product knowledge & assist in the coaching of new and existing colleagues. Consistently maintains the highest TPC Conversion percentage.
Giving feedback to brand team about fast and slow moving items.
Formulate pricing policies, ensure pricing is correct and work on store displays.
Attend trade shows to identify new products and services.
Maintain inventory and ensure items are in stock.
Handle customer questions, complaints and issues
Title : Customer Service Executive
Travel retailer : On request
Period : 2012 to April 2014.
Responsibilities:
Ensuring that stock has been rotated timely manner.
Responsible for offering the highest levels of guest service.
Interacting with guest and promoting promotions and offers which is giving in the storesto maximizes sales.
Receive cash & payment in multiple currencies any authorized mode from customers, issue receipt / bill against their purchase and provide professional till point service.
Academic Profile
Bachelor of Commerce from Osmania University : 2008
Intermediate from URDU Fazil College Osmania University : 2005
Languages
English (Reading, Writing, Speaking)
Arabic (Reading, Writing, Speaking)
Urdu (Reading, Writing, Speaking)
Hindi (Reading, Writing, Speaking)