You will be working on the latest platform technology within a demanding global multi-cloud hybrid environment. The Technical Services Manager shall perform the role of day to day cloud services administrator and project manager working within the Dufry Platform team and with the Cloud Suppliers & Platform operators. Reporting into the head of the Platform team, the Technical Service Manager is an owner and driver of technical & service processes, performance, automation, standard operational procedures and templates
Your main responsibilities
Working in tandem with our Service, Platform team & Business stakeholders to provide high levels of operational performance & service delivery
Identify and implement the most optimal cloud-based solutions for the company
Planning, designing and developing cloud-based applications
Managing cloud environments in accordance with company operational and security guidelines
Deploying and debugging cloud initiatives as needed in accordance with best practices throughout the development lifecycle
Educating teams on the implementation of new cloud-based initiatives, providing associated training as required
Employing exceptional problem-solving skills, with the ability to see and solve issues before they snowball into problems
Using your extensive knowledge of APIs to design RESTful services, and integrate them with existing data providers, using JSON or XML as needed.
Provide resource deployment at server level including provisioning virtual servers, virtual networks, load balancers, VPNs and application gateways
Manage, administer and monitor storages including Azure File Sync, SQL databases, and data warehouses
Manage, administer and maintain Azure AD domain services at forest level
Administer and monitor backup services in multiple geolocations
Plan, deploy, administer and troubleshoot AKS clusters including ARM templates and/or Terraform provisioning
Building and designing web services in the cloud, along with implementing the set-up of geographically redundant services
Implement & contribute to a highly automated best-practice environment
Have strong foundations to deploy and administer GIT/TFVC services including Azure Pipelines, Link GIT commits and PRs to Azure Boards work items ensuring to hold deployments until gates succeed consistently
Contract & Financial management
Orchestrating and automating cloud-based platforms throughout the company
Stay current with industry trends, making recommendations as needed to help the company excel.
Your profile
Microsoft Azure Certified
Experience with SOA applications and cloud-based services, preferably within Microsoft Azure
Experience working with Microsoft Azure, Windows, Linux/UNIX and Containers (i.e. AKS)
Three to five years’ experience in a 3rd level Cloud Technical support or Engineer role or related position including strong management of Cloud Service Providers and 3rd party Operators
Knowledge of web services, API, REST and RPC
Strong awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP/HTTPS and distributed networks
Database experience, including knowledge of SQL and NoSQL, and related data stores
Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace
ITIL & Project qualified to be able to identify & continuously evolve the ‘bigger’ service picture
Skilled at working in tandem with a team of engineers, or alone as required
Deliver, set priorities, and track the status of work, code defects, and customer issue
Excellent oral and written skills in English – any other languages would be an asset
A flexible, initiative and open-minded personality, reliable and results-driven with can-do attitude
Our offer
Develop and grow a professional career in the world’s leading travel retail company
Gain valuable international work experience and work together with the most prestigious brands
Work in a fast-paced environment with committed teams and a focus on results
Use your talents, influence your community and make an impact in the ever changing world of travel retail