Brand roles - Perfume & cosmetics

JESTRPC/09023 - Team Lead - Sales, Beauty - DFS - Honolulu, HI - Apply here

We are looking for a proactive and dynamic people manager to join as our Team Lead, Sales. You will be the primary conduit between the Product Sales Manager, the Regional merchant team, the product brands and the customers. You will supervise, mentor and develop a cross‐functional sales team, and foster a service environment to create the luxury service experience for our customers. You will demonstrate the ability to lead and role model our highest standard of service quality.

Enhance Selling and the Customer Experience

Assist the Product Sales Manager(PSM) to drive sales; work with the PSM on ways to increase team productivity
Partner with the Platinum Services team to enhance the customer experience

Team Management

Ensure your team has clear goals and objectives which remain focused on the customer experience and productivity targets
Supervise sales floor; manage team visibility on the shop floor for optimal staffing and floor coverage
Liaise with the Assistant General Manager (AGM) Sales on staff coverage and job duty scheduling needs
Encourages team to meet or exceed location sales & profitability targets; be a role model on desired sales behavior

Product Management

Maintain high standard of product and brand knowledge among your team
Maintain floor presentation to meet or exceed brand and DFS requirements
Provide feedback to PSM when supporting the development and execution of merchandise strategy, e.g. promotions, seasonal buys, etc. as required
Set and maintain appropriate Presentation Stock (PS) levels

JESTRPC/09022 - Sales and Education Executive, Travel Retail Americas - Clinique · Argentina - Apply here

Retail Management

Agree with the ASOM retail sales targets for the area and break down to store level
Prepare and conduct productive in store visits:
Recommend and get approval from ASOM of monthly journey plans to reflect business priorities and opportunities
Ensure complete awareness of stores/airports developments and trends, competition activities, PAX
Report any relevant insight to ASOM and recommend relevant adjustments to targets, in store design and VM
Use retail reports to discuss, review and manage door performance vs targets
Analyze performance against KPIs, including:
- % mix of business
- Individual Personal Targets
- Average Unit Sale
- Total Daily Sales
- Brand performance -v- store performance
Set up relevant activity planners, weekly and daily targets where required, incentives and any other KPIs to achieve set targets.
Coach and motive the team to achieve KPIs/retail sales targets
Liaise with in store retail partners to get the support when required and identify any opportunity to drive retail further

Management of Bas

Recruit, motivate, lead and manage the BAs on ELC payroll including all people management/employee relations/payroll/commission calculations.
OR, when on Retailer Payroll, to approve final interviews, manage team through influencing and encouragement.
Use PDP process to set clear objectives, motivate and manage performance/career aspirations
Manage Employee Relations issues with support of TR HR and Local Affiliate HR
Use HR tools for speedy performance management/records of conversations.
Motivate team through regular team communications/meetings.
Work with TR HR on sales compensation structures to ensure maximum motivation -v- ROI.

Education

Follow through the Education Seminars conducted by the Education team by coaching in-store at every visit, ensuring that new skills, knowledge and techniques are embraced and implemented to a high standard.

Visual Merchandising

Ensure correct merchandising (including testers/collateral support material/language strips relevant to PAX mix)
Hygiene standards are installed in POS and managed at all times.
Ensure digital tools are used properly
Report and follow up maintenance issues

Administration

Journey Plan - ensure cost and time efficient journey plan built with scope for agility to best manage urgent priorities.
Follow up on all necessary emails, business analysis, people management, internal stakeholders, retailer communications
Ensure regular communication with ASOM

JESTRPC/09021 - EMEA Travel retail Area manager (H/F) - Caudalie - Paris, Île-de-France, France - Apply here

Caudalie, c'est une histoire unique, une histoire de rencontres, de vigne, de passion et d'expertise. Pour accompagner notre fort développement à l'international, nous avons besoin de vos talents !

CAUDALIE recherche un·e Area Manager Travel Retail EMEA (H/F) basé·e à Paris.

Rattaché·e à la Direction internationale Travel Retail & Export, vous assurer le développement commercial et marketing de Caudalie au sein des Aéroports, Downtown Duty Free Shops, Airlines et Cruiselines de la zone. Votre mission principale est la maximisation des ventes au sein de ce réseau afin de contribuer à la croissance du chiffre d’affaires, des marges et de nos parts de marché. Poste hybride : Sell-in / Sell-Out.

Missions :

Appliquer la stratégie commerciale du TR sur la zone afin d’atteindre les objectifs commerciaux ;
Négocier les accords commerciaux avec les opérateurs (tarif, contrats, distribution, investissements marketing) et assurer le déploiement efficace de la politique commerciale ;
Prospecter, identifier et négocier les ouvertures (opérateurs existants et prospects) et opportunités potentielles ;
Construire des relations solides avec les acheteurs et managers de point de ventes ;
Définir, en lien avec le marketing et la stratégie de la marque, les plans annuels par opérateur ;
Elaborer, suivre et Piloter, avec le Contrôle de Gestion, les P&L afin d’atteindre les objectifs de CA, de marge et de rentabilité, par opérateurs et aéroports ;
Suivre, contrôler et valider les commandes et les dépenses par opérateurs et aéroports ;
Collecter, traiter, consolider et analyser les statistiques de ventes de nos distributeurs via Excel ;
Développer des tableaux de bord et notes de synthèse afin de mesurer l’efficacité opérationnelle ;

Contrôler la distribution, la visibilité et la sélectivité en visitant régulièrement nos points de vente ;
Mettre à jour les assortiments et plans merchandising en lien avec les recommandations de la marque ;
Appliquer une exécution merchandising parfaite en lien avec les recommandations de la marque, en suivant les assortiments et plannogrammes ;
Contrôler et ajuster les stocks et seuils de vente sur le terrain ;
Reporter quotidiennement vos visites et mettre en place les corrections nécessaires ;
Recruter, fidéliser, motiver, manager, accompagner, former et faire monter en compétences les Beauty Consultants sur la zone, former le staff générique ;

Assurer une veille concurrentielle du marché (clients, prospects, concurrence) ;
Organiser et participer activement aux activités et événements (séminaires, formations…) ;

JESTRPC/24012 - Hermès - Training Manager, Middle East, India and Africa - Dubai, UAE - Apply here

Geographical coverage : Levant, Saudi Arabia, Indian sub-continent and African local markets + Travel Retail with focus on priority operators such as Dubai Duty Free, Qatar Duty Free, Aer Rianta Abu Dhabi, PAC Lebanon, Bahrain DF and Lagardere KSA and UAE

Reporting to: Managing Director – Middle East, India and Africa.

Principal activities

TRAINING:

General:

Define training regional strategy, based on WW guidelines, and ensure local implementation in local markets and airports
Review and adapt, if needed, training material provided by HQ and make sure it is sent to local training relays, when needed
Liaise with International Training Dept and Markets to ensure that all necessary training tools and materials are ordered and shipped to our distributors and agents. Control our distributors’ and agents’ forecasts of Training materials and report any discrepancy to Commercial and Marketing teams for corrective actions. Make recommendations to International Training Dept to improve training materials / contents and to meet specific needs for our region
Monitor Training &; Travelling expenses according to budget

Local Markets:

Build and animate a Hermès Parfum et Beauté training community within the region, through regional TTT seminar twice a year, regular market coaching visits, regular conference calls, info/ training material sharing and motivation tools
Build, hire, train and animate Make up free-lancer pools in KSA, Lebanon, Turkey, India and Bahrain. Coordinate their agendas alongside the local trainers and Brand Managers
In coordination with Local Trainers and Area Managers, organize and coordinate training schedules of Hermès Stores Fragrance Ambassadors, Hermès Stores sales staff and Local Markets distributors staff (Hermès dedicated staff and multi-brand staff), both virtually and in-person
Follow-up with Local Markets Local Trainers on their Training Plan / Schedule for new-comers, new launches and novelties
During market visits, assess local trainer knowledge, BC profiles, BC coverage scheme, VM and share feedback and recommendations
Ensure our Hermès Parfums staff grooming is always in line with Hermès Parfum et Beauté Guidelines. Liaise with Marketing on the availability of staff uniforms, pins and scarves
Twice a year, organize:
a regional TTT Seminars for all our trainers (one virtual and one in-person)
regional Fragrance and Beauty Days for Hermès Stores & personalized space BCs along with dedicated TR staff

Travel Retail:

Twice a year, organize a regional Seminar for all our dedicated TR staff (one virtual and one in-person)
Participate to the creation of a BA path/journey within the House, alongside HQ and the COP team
Act as a local Training relay by organizing and conducting Trainings for the following key TR operators: Dubai Duty Free, Qatar Duty Free, PAC Lebanon, KSA, Aer Rianta Abu Dhabi
Run perfume and make up certifications
RETAIL
Interview and support recruitment of new staff according to regional needs and headcounts (TR only). Conduct induction Training programs for all newcomers
VIC events: run Perfume and Make up events/masterclasses during local market visits, according to market needs and specificities

JESTRPC/24011 - Hermès - Sales Delegate GTR - Dubai, UAE - Apply here

As Sales Delegate, you will be responsible for ensuring the excellence of the Hermes image in the points of sale and in the Hermes Store in Travel Retail. You will support the Beauty Consultants (BCs) by training them and transmitting the Hermes excitement. In addition, you will manage Travel Retail operations.

Position reporting to the Travel Retail Area Manager in charge of the following regions

GCC (UAE, QATAR, KUWAIT, BAHREIN, OMAN, KSA)
INDIA (MUMBAI, DELHI) AND MALDIVES
LEVANT (LEBANON, EGYPT, JORDAN, CYPRUS, IRAQ

Ensure excellence of execution of the permanent Image of Hermes for all type of distribution in Travel Retail of its area (Hermes stores, Personalised space, generic stores) following the strategy defined by the Area Manager by following up with local teams and conduct regular market visits
Anticipate and implement the Visual Merchandising guidelines following the marketing plan, including: order and set up of Visuals, Point Of Sale Materials, planogram and definition of the stock need per each store as well as ensuring to receive pictures of the implementation
Prepare and implement the store openings or refits
Plan the animation (targets, promoters, products, Point Of Sales Materials) and ensure excellence of execution of the animation in Point Of Sales, following the trade plan recommendation done by the trade marketing manager and produce animation reports
Make sure the novelties reach the shop on time as per the creation plan and ensure a successful launch as defined in the Trade Plan (Visual Merchandising, commercial activations, training)

Manage and motivate Beauty Consultants

Define the skills of the Beauty Consultants needed in function of the business strategy and type of clientele per store
Recruit BCs according to the Hermes expectations (values, attitude, team spirit)
Train, integrate, empower the BCs and create a strong team spirit with the other BCs and with the store management
Share objectives, evaluate, and animate team and individuals to ensure sales performances. Define local incentives
Coach and ensure the excellence of service, BCs attitude and grooming
Define profile and recruit of the promotors team for animation. Set and share target. Define incentive
Budget follow up on BCs and promotors investment (define commissions amounts and bonus per BCs to the office in charge of payroll, temporary promotors invoices vs planning) Ensure the partnership with agencies

Train and convey the Hermes excitement to all different sales team

Learn and integrate all the training modules provided by International Training and work in collaboration with the local trainer to be able to deliver local training to all the local sales staff (BC, Hermes staff, promotors & generic staff)
Collaborate with our local trainer to execute the Training Strategy for Travel Retail: identify priorities, implement assessment and roll-out a new Beauty Consultant development program
Organise the yearly Travel Retail Seminar in coordination with the training department
Feedback to the Area Manager and International trainer your training activities and report needs or best practice of competition

Manage Travel Retail Operations

Suggest, verify, and process the customer orders in coordination with the Area Manager, inline with the budget and needs of customers.
Make sure all the requested Point Of Sale Materials is ordered. And make twice a year the POSM Forecasts.
Coordinate with Logistic team in France and Customer Service.
Manage the Expenses and Budget related to the Travel Retail activity (animation, BCs)
Calculate monthly commissions of Beauty Consultants and share them with the retailer
Handle the credit notes in accordance to the process and make sure they are received by client on time
Manage the reception of invoices (animations, BCs salary, sales rebates…) by processing them, sharing them with accounting and follow-up with the yearly budget

JESTRPC/23011 - Jo Malone - Assistant Boutique Manager Brown Thomas - 37.5 Hours - Dublin Airport, ROI - Apply here

We are seeking an inspirational and energetic Assistant Boutique Manager to play a leading role in the success of the team by supporting the Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.

Compensation And Benefits
Competitive industry salary

Commission scheme eligibility
Annual Leave & Family Leave
Product discount/Staff Product Concession monthly credit spend allowance
Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
Benefits platform with exclusive discounts and offers
Work Life Connections - Employee Assistance Programme
Extensive Training & development offering

JESTRPC/16012 - Lagardere - Beauty Advisor - Zaventem, Belgium - Apply here

Ben jij een beauty-expert met een passie voor het creëren van een onvergetelijke winkelervaring voor onze klanten? Dan zijn wij op zoek naar jou!

Als Verkoopmedewerker bij Estée Lauder op Brussels Airport ben jij verantwoordelijk voor het adviseren en helpen van klanten bij het vinden van de perfecte producten voor hun behoeften. Je zorgt ervoor dat onze klanten zich welkom en gewaardeerd voelen en dat ze met een glimlach de winkel verlaten.

Klantenservice:
- Je adviseert klanten over onze producten en helpt hen bij het vinden van de perfecte producten voor hun behoeften.
- Je creëert een onvergetelijke winkelervaring voor onze klanten.
Productkennis:
- Je hebt een uitgebreide productkennis van Estée Lauder, Mac en Jo Malone, met name op het gebied van make-up, skincare en parfums.
- Je bent altijd op de hoogte van de laatste trends en ontwikkelingen in de beautybranche.
Make-up:
- Je kunt klanten een make-upbehandeling geven met de producten van Estée Lauder.

Lagardère Travel Retail, met zijn groot gamma aan luxewinkels, biedt een exclusieve kans om te werken als verkoper/verkoopster in een van de Estée Lauder Companies winkels. We zijn op zoek naar een gepassioneerd persoon die deel wil uitmaken van ons team om klanten te inspireren en te prikkelen met een uitstekende klantenservice en uitgebreide productkennis.

Een afgeronde opleiding in de beautybranche of een vergelijkbare richting
Minimaal 1 jaar relevante werkervaring in een soortgelijke functie.
Uitstekende productkennis van La Mer, Mac en Jo Malone, met name op het gebied van make-up, skincare en parfums.
Affiniteit met luxeproducten.
Klantgerichte houding en oog voor detail.
Geen 9 to 5 mentaliteit – werken in een variabel uurrooster, weekends- en feestdagen.
Beheersing van de Nederlandse, Franse en Engelse taal

Contract van onbepaalde duur met een attractief salarispakket en extralegale voordelen zoals o.a. maaltijdchèques en een groeps- en hospitalisatieverzekering.

Aangename en innovatieve werkomgeving op de luchthaven.

JESTRPC/16011 - Hermès - STAGE - Key Account Manager, KAM / Area Sales Manager - Travel Retail (Europe) H/F - Hermès Parfum et Beauté - Paris, France - Apply here

Hermès Parfum et Beauté recherche,
un(e) STAGIAIRE conventionné(e)
Assistant Area Sales Manager / Key Account Manager, KAM - Travel Retail (Europe) H/F
de JUILLET à DECEMBRE 2024 (6 mois) – Basé à PARIS 8ème
Intégré(e) à l’équipe Travel Retail Europe, vous serez rattaché(e) à un Area Manager.
Vos missions principales seront les suivantes :

SUIVI SELL IN/ SELL OUT
Analyse mensuelle du sell-in (chiffres d’affaires/ facturation clients) des clients Travel Retail selon des KPIs prédéfinis avec les Area Manager
Analyse mensuelle par retailer des performances sell-out (parfums, beauté, aéroports…)
Proposition et élaboration de plans d’actions
Suivi des lancements annuels – sell-in et sell-out pour optimiser le pilotage du CA
Suivi des stocks et des ruptures

SUIVI RETAIL (MERCHANDISING, ANIMATION, FORMATION)
Suivi des implantations merchandising vs plans validés : excellence d’exécution et image de la Maison Hermès Parfum & Beauté
Coordination entre équipes terrain et marketing opérationnel pour la mise en place des animations négociées
Consolidation des outils mis à la disposition des équipes terrains : formation, plan visuels, fiches produits…
Communications quotidiennes avec nos équipes terrain

SUIVI BUDGETAIRE
Suivi budgétaire des moyens moteurs (testeurs, gratuits, PLV ...) : prévisions et écoulements
Elaboration et suivi des bons de commande et réception des factures
Aide à la préparation des exercices budgétaires

NEGOCIATIONS ET PRESENTATIONS CLIENTS
Aide à la présentation des RDV stratégiques : plan Marketing, business review, recommandation d’assortiment, plans d’actions
Mission de Key Account Manager junior auprès de certains clients (contact privilégié, présentations, préparation des négociations…)
Aide à l’élaboration des fichiers de référencement, management de l’assortiment

E-RETAILERS
Aide à l’élaboration des fichiers de lancement en ligne
Suivi des points de vente (agréés / non agréés)

VISITE TERRAIN
Participation à des visites terrain
Cette description est non limitative. Le stage est évolutif en fonction des projets et du profil du candidat.

JESTRPC/09011 - The Estée Lauder Companies Inc. · Assistant Manager, PTP Oversight, Travel RetailKuala Lumpur, Malaysia - Apply here

This role is critical in providing financial support as part of the OneSource Procure to Pay (PTP) team, responsible for the execution of accounts payables (AP) processes, financial reporting, and ad-hoc analysis, in collaboration with a Third-Party Provider. Demonstrating a ‘customer first’ attitude, the individual will partner with other functional areas to ensure the accurate and timely delivery of financial services. This includes the oversight of a Third-Party Provider in the delivery of AP and T&E services supporting Travel Retail (TR) Singapore with a view to expand to the wider Travel Retail channel. The candidate will need to demonstrate a strong financial skillset to analyse complex business transactions and understand their impact on end financial statements. In partnership with PTP leadership, the individual will actively participate in identifying efficiencies and opportunities to improve the overall service delivery model.

Manage Accounts Payable (AP) End-to-end

Lead delivery of financial services, partnering with Third-Party Provider in the execution of PTP processes for the TR Singapore Region (with a view to expand to TR World Wide), providing guidance and assistance for day-to-day accounts payable and reporting activities
Close monitoring of the AP function in collaboration with Third-Party Provider and key stakeholders, to ensure all activities are completed accurately and on time, including but not limited to, the use of daily/weekly/monthly task lists and online meetings
Implement and perform robust review practices to ensure the quality execution of financial processes in areas including but not limited to Invoice Processing, Vendor Account Analysis/Reconciliations, Month End & GR/IR Reconciliations, AP Uploads, T&E Management, Payment Run Processing, and month-end activities
Keeps track of the status of all pending invoices and queries, ensuring that accounts payable and the company’s financial obligations are met efficiently
Review and support the use of accurate tax rates and coding during key activities including but not limited to Invoice Processing and AP Uploads
Ensure that all activities are performed in the most efficient and effective manner possible
Ensure Procure to Pay (P2P) processes are in compliance with company policy, accounting standards and local statutory requirements:
Highlight all areas of concern for non-compliance of corporate policy, procedures and controls
Manager process changes with Third-Party Provider
Provide support on internal and external audit, and any Finance Self-Assessments (FSA’s) conducted by the corporate controllership team.
Ensure proper staff backup plan is in place with Third-Party Provider and/or provide backup support for key activities ensuring adherence to ‘segregation of duties’ controls
Point of escalation for Third-Party Provider, ELC stakeholders and vendors
Develop and maintain professional relationships with vendors, Third-Party Provider and internal stakeholders
Define and monitor metrics to evaluate process health and provide for ongoing process control and sustainability

Continuous Improvement

Support Process Transformation, working with various stakeholders to facilitate end to end process review and assessments, identifying opportunities to drive increased harmonization and standardization across departments, and processes
Engage in, and suggest continuous process improvement ideas
Partnering with Third-Party Provider to ensure creation of and regular updates to appropriate process documentation, to improve understanding and drive operational consistency
Foster an environment of integrity, monitoring adherence to applicable SOX and Operational controls, facilitating risk assessments & audit control testing
Partner with various stakeholders across the company to develop a deeper understanding of all transactions impacting the TR Region processes and reporting, performing root cause analysis to resolve process inefficiencies
Participate/lead in continuous improvement projects such as Robotic and Quick Process Automation (RPA and QPA) process redesign and system implementations

JESTRPC/05013 - Jo Malone - Service Experience Coach - Dubai Airport - Apply here

The Service Experience Coach will be responsible for ensuring accounts exceed their sales targets through working on the counters and leading by example to ensure excellence in product knowledge, exceptional high-touch service, whilst maintaining all hygiene standards. The position is required to work alongside Jo Malone London stylists through coaching/feedback and the execution of the Service Accreditation Programme.

The Service Experience Coach will, as and when requested, assist with any Jo Malone London basic trainings and workshop as well as participate at retail and special events as necessary.

Candidates must have experience working within fragrance, the luxury sector and preferably airport retail experience.

Travel Retail is a fast-paced, dynamic, and entrepreneurial environment. Candidates should have a positive, flexible, hands-on, and committed approach.

All applicants are required to speak fluent English and be based in Dubai.

No relocation package is included

Candidates might be required at times to travel within their role to meetings/conferences.

This role is grade 7.

JESTRPC/05012 - Chanel - Fixed term GTR fragrance and beauty sales consultant - Dublin, ROI - Apply here

Location: Dublin Airport Terminal 2
Contract: Fixed Term MAT Cover, 4 days on, 2 days off shift pattern
Reporting into the Manager, your role at CHANEL is to contribute to the overall performance of the CHANEL Fragrance and Beauty account. Promoting key business objectives as appropriate and ensuring you work as a team to achieve personal and team targets and KPI’s.

You will regularly engage with clients to ensure they have the most memorable experience with CHANEL whilst ensuring you always uphold the brand values.

What impact you can create at CHANEL:

You will create an exceptional experience for our clients which is authentic and tailored to their personal needs
Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brand’s expectations
Take responsibility for driving the sales and contribute to the overall business performance
Use your unique collection of strengths to enrich the overall experience
Take ownership for the impact you make within the wider team

This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during interview.

JESTRPC/05011 - Chanel - Travel Retail SalesManager - Amsterdam, Netherlands - Apply here

As a member of Chanel Export Department, reporting to the Area Manager, the general mission of the TR Sales Manager is to ensure strong business partnership, development of sales with the Local Business Partner and to implement the Brand’s strategy determined by Chanel Paris in Travel Retail shops. The TR Sales Manager shall frequently visit shops in his/her zone of responsibility, manage and train the Beauty Advisors' team. The TR Sales Manager is responsible of the respect and implementation of the Brand Image in the shops.

Business Impact

Build and nurture strong business partnership with the Clients’ Local Buyers / Store Management Team
Control & communicate stock level situation of Novelties and Regular Assortment in all doors
Follow up and analyze Key Business Performance Indicators (Sales, BC performance, Ranking, Shop Trend, etc. depending on the data availability) , make recommendations and flag the risks
In collaboration with Area Manager/Account Manager define, monitor and achieve Sales Targets

Operational Excellence

Regularly visit POS (minimum frequency visits plan settled by the Area Manager) and providing a regular follow up using tools provided by CHANEL
Guarantee the excellence in POS, implementing and overseeing Brand guidelines and ensure that Visibility is at the top level
Partner with Paris team for best-in-class execution of Brand Animations and premiumization of permanent POS
Proactively monitor the competition and airport/shop environment

Team Management

Support and engage the Team
Recruit, onboard, evaluate Beauty Confidents
Manage teams' schedules and sales animation agencies
Ensure best possible coverage and efficiency of BC in line with active budget proposals with Area Manager
Partner with Travel Retail Training Manager and Local Training Department to coordinate training plan and conduct the sessions for CHANEL and Generic Staff and promoters
Create synergies with Local Affiliates & keep regular business exchange

The TRSM will be based in Amsterdam and will the area below:
Netherlands

Belgium
Northern Germany

The TRSM will visit the airports extensively and according to the planning duly validated by the management.
Approximately 70% of time should be spent on the field.
The TRSM should have at least 2 office days per month at the Affiliate’s office
The TRSM will attend the Learning events, the conventions, and TRSM meetings.

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Brand roles - Perfume & cosmetics

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