Retailer roles

JESTRRE/21111 - Lagardère Travel Retail - Responsable de Marques Restauration - H/F - Levallois-Perret, Île-de-France, France - Apply here

Acteur reconnu du Travel Retail, Lagardère Travel Retail France opère dans les gares, les aéroports et les hôpitaux un large portefeuille de concepts de restauration développés en propre (Relais H Café, Bread & Co, So Coffee, Trib's,...) ou en franchise (Eric Kayser, Starbucks, Prêt à Manger, Pokawa, Paul Le Café, Maison Pradier, Cojean...).

Vous êtes passionné(e) par l'univers de la Food, la gestion des marques et leur développement et vous aimez travailler dans un environnement dynamique et stimulant ? Rejoignez-nous !

Au sein de notre Direction Marketing et Commercial Food, rattaché(e) à la Responsable Pôle Enseignes Foodservice et avec l’appui de votre équipe (1 Chef de Produit et 1 alternant), vous pilotez et développez notre portefeuille de marques en lien étroit avec les partenaires franchises.

Négociation et gestion de la relation marketing et commerciale avec les partenaires : définition de la stratégie de négociation pour optimiser les conditions commerciales (prix d’achat, conditions de livraison, approvisionnement…), identification des leviers d’amélioration et négociation avec le franchiseur, animation Business Review.

Construction de la stratégie d’offre adaptée à nos environnements : développement et mise en œuvre des plans marketing 360° avec les marques, optimisation du pricing, activation des cartes, identification des opportunités et adaptation de l’offre aux spécificités du Travel Retail, suivi des mix produits, pilotage des marges.

Déploiement de la stratégie des marques sur nos réseaux : formalisation des books produits, merchandising, règles de service, respect des Foodsafety Guidelines…

Analyse de la performance : définition des KPIS clefs de l’enseigne, suivi du CA et de la marge pré/post lancement, définition, construction des hypothèses de ventes, suivi des budgets….

Management de l’équipe

De formation Bac +5, type Ecole de Commerce ou équivalent vous justifiez d'une expérience d’au moins 5 ans en tant que chef de produit dans la restauration idéalement en gestion multi-enseignes ou avec une connaissance du monde de la franchise.

Reconnu(e) pour vos qualités managériales, relationnelles et organisationnelles, vous avez la capacité de fédérer et d’animer les équipes.

Vous possédez de réelles aptitudes en négociation et êtes force de conviction.

Vous maitrisez le pack Office en particulier Excel (niveau avancé impératif) et parlez couramment anglais.

Ce poste, basé à Levallois-Perret (5 mn à pied du métro Pont de Levallois - Ligne 3), est à pourvoir asap.

JESTRRE/31102 - London Gatwick - Retail Innovation Implementation Manager - London Gatwick, U.K. - Apply here

London Gatwick has ambitious plans to innovate and change our retail proposition. As the Retail Innovation and Implementation Manager you will be key to realising this. You will take new ideas as they are developed, finding ways to get them implemented, in a live operational environment.

The Retail Innovation and Implementation Manager will be adept at networking within the organisation and finding ways to get things done. Working closely with commercial, project and 3rd party teams to deliver new retail and hospitality concepts for our passengers.

At London Gatwick we are proud innovators and support our people to achieve their goals in a flexible and forward-thinking environment. A positive work-life balance is not just a nice to have for our colleagues, but something we encourage so everyone can flourish.

What is the role?

Leads on operational feasibility of delivering new initiatives
Inputs into the business case for new initiatives ensuring that key operational and technical considerations are included
Takes the lead on the co-ordination of delivery of initiatives ensuring operational elements of the new initiative are embedded into the environment
Optimises the initiative and works closely with the supplier/operator to ensure they take advantage of all the levers the airport can support with, commercially and operationally.

What are we looking for?

Demonstrable examples of being able to scope the feasibility of initiatives and find solutions at an early stage.
Experience as the key driver of project implementation and adding value to the project
Ability to manage multiple projects that involve multiple stakeholders with competing priorities.
Experience of working in a complex trading environment.
A delivery focused retail, hospitality or commercial background in either operations or business development.

JESTRRE/31101 - London Gatwick - New Concept Development Manager - London Gatwick, U.K. - Apply here

London Gatwick has ambitious plans to innovate and change our Retail/F&B proposition. As New Concept Development Manager you will be key to realising our ambitions, identifying new concepts and driving them forward.

The New Concept Development Manager will track industry best practice, build business cases and work in partnership with internal and external teams to understand how best to use the whole estate to deliver a best in class retail and hospitality experience. As most of the ideas will never have been done before – at Gatwick or even in another airport – you will be entrepreneurial and adept at finding ways to get things done.

What is the role?

Responsible for developing and driving forward new concepts. Defining success criteria, business cases and proofs of concept.
Responsible for identification of projects that exploit space for new Retail opportunities, leading the case for new approaches and models to deliver solutions to category challenges.
Cultivate a network of innovative partners and brands, scouting, managing, and growing paths/relationships in the development of new concepts and propositions.
Works closely with Retail to deliver relevant EBITDA targets.

What are we looking for?

Adept at problem solving and delivering results through creative thinking and ways of working.
Experience of spotting opportunities that can be delivered through commercial innovation and space opportunities.
Experience of rooting decision making in insights - identifying industry best practice to challenge stakeholders.
Track record of building external relationships and developing business to bring new brands and concepts.
Experienced in product ownership with demonstrable skills in liaising across multiple stakeholders and internal boundaries to gain buy-in.
Strong commercial decision maker with excellent understanding of value trade-offs and space management; experienced in building business cases to secure investment.

JESTRRE/19102 - Hudson - Retail supervisor - Nashville, TN, USA - Apply here

This Retail Operations Supervisor Job Is For You, If You Enjoy:

Assist the General Manager and Operational Managers in managing the team members and the daily operation of our stores and providing an amazing customer service experience to our customers

Working at Nashville International Airport

Your Team is counting on you as a Retail Operations Supervisor to:

Provide flexibility to work any day of the week, including weekends & holidays
Work a full-time schedule
Oversee multiple team members

Retail Operations Supervisor Key Responsibilities:

Provides staff training and coaching with team members on a daily basis
conducts store opening/closing/ shift change procedures
Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliation's, void processing and deposits
Ensures that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted and that any discrepancies are reported

Ensures that staff report to work on time, dressed in clean full uniform, including nametags
Ensures that all staff tardiness and absences are reported to management
Ensures customers are greeted promptly and served by knowledgeable, well-trained associates
Demonstrates effective management of customer queuing
Ensures that sales associates are assigned daily duties and are aware of daily sales targets and procedural changes

Has an in depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
Ensures that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping)
Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink

JESTRRE/19101 - Dufry - Country manager - Kenya - Apply here

Key Accountabilities

In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.

Operations

Ensures correct and complete implementation of the commercial plan for the companies under his/her scope

Adding value and knowhow to the execution of the operating model and adapting the organization to local needs

Participate in determining the correct sales strategy for the leading Country

Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management

Ensure that decisions and recommendations from the leading Country are applied in shops

Regularly visit point of sales

Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations

Ensure that all staff and material are present in accordance with the activities requirements

Manage costs and overhead and all factors affecting the profitable performance of operations

Monitotd measures and reports operational issues, opportunities, development plants and achievements within agreed format and time.

Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports

Ensure a correct level of reporting from shops

Guarantee the correct implementation of processes in general and especially of promotions

Regularly control stocks situation and issue monthly shop count inventories

Guarantee a fluid logistics organization and delivery of shops. Good knowledge of Customs process for DF business (entries, management of DF stocks,etc).

Implement all necessary actions to ensure that objectives are met within set budget

Ensure the coordination with the airport authorities and other authorities

People

Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops

Review staff performance and track FTE by department.

Finance

Actively manage all the Financial targets, putting actions plans into place for underperforming areas of the business. Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates

Participate in the determination of the investment and development plan

Customer

Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented.

Manage relationship with Local Partner.

JESTRRE/17101 - Shilla Duty Free - Senior Retail Exec Education/Training - Singapore - Apply here

Shiseido Travel Retail Asia Pacific is looking for a Education Senior Executive for our prestige skincare brand Shiseido in Southeast Aisa (SEA), Korea (KR), and Oceania. (OCN). This role will also be the Brand Education Lead for Brand Anessa in all of APAC, and supporting the training delivery of Brand Elixir for SEA & KR. This position is based in Singapore. As a key member of the Travel Retail team, he/she will be responsible to execute and support the Brands’ education strategy, to deliver PRC consumer-centric retail training for our Beauty Consultants, promoters, and generic staff (GS) for our retailers.

Responsibilities

Training Responsibilities:

Develop and execute retail training plans in accordance with marketing launches and sales strategies
In collaboration with the Education Senior Manager, support the customization, translation, and preparation of training materials to suit TR environment
Conduct initial & seasonal training for Beauty Consultants, promoters, and generic staff
Organize, design, and facilitate in annual BA seminar
Work with Education Senior Manager to evaluate and analyse service, retail related reports and development of action plans
Together with the Education Senior Manager, develop and lead the execution of specialized training programs and activities that elevate product knowledge and build Beauty Consultants capabilities that drive Retail Excellence
Follow up with in-store/counter coaching to ensure consistency of service delivery, grooming and achievement of sales goals
Provide input to Retail team regarding reward and incentive plans for Beauty Consultants to support motivational / recognition programs
Provide feedback to different functions to ensure effective training follow-up after-market visits
Manage all logistics around training sessions directly with the operators
Work closely with Education Manager to ensure all training and travel expenses are within budgets

Event Responsibilities

Collaborate with Sales and Marketing in planning, executing and fronting consumer workshops and events, as well as managing social media/press events
Manage and run on counter events with Beauty Consultants to impart beauty tips and techniques to consumers
Train and prepare Beauty Consultants and promoters to support events/workshops to achieve sales targets

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