On request (99008)
Operations and retail administration
Objectives :-
To pursue and obtain a challenging functional Leadership in a progressive Organization that will challenge
my abilities and provide me with an opportunity in leading company. The position should offer security
Development in Exchange of Maximum Efforts and best of my performance and enriches my knowledge
and experiences to grow and contribute to the overall success of the organization.
Work Experience :-
Name of the Company: Flemingo International Pvt. Ltd. Dubai.
Job Locations: -
Duty free Shop at Tema (Sea Port), Diplomatic Duty Free at Accra, Ghana.
Duty free Commissary PX at [UNMIK] United Nations Mission in Kosovo.
Duty free Commissary PX at [UNIFIL] United Nations organization Mission in Lebanon, Middle
East.
Duty free Commissary PX at [MONUSCO] United Nations organization Mission in the Democratic
Republic of Congo [Eastern DRC] Africa.
Designation: Manager Retail – Operations / Administration / Business Development / Projects.
Duration: 07th July 2010 till 30th April 2021.
Key Responsibilities :-
Day to day Operations & tasks in handling stores administration which includes.
Retailing:-
To ensure sales are at optimum as per budgets, day-to-day operations & shop management &
improvement. Floor & space planning & management. Merchandising & display. Conduct in store
product promotions periodically & provide feedback to the vertical heads. Manage the team at the
locations which includes setting targets, defining roles, delegating responsibilities, manage roaster,
train, motivate and follow-up on target achievements. Manage sales, Customer service & Marketing.
Maintain locations hygiene as well as Team grooming. Visual Merchandising as per standards. Product
knowledge and staff briefings, daily, weekly, fortnight, monthly meets. Resolving issues, escalating to
vertical heads in case of management intervention & decisions. Train team for software – Billings / POS
/ Cash / Exchange Rates. Maintain stocks from Absolute Losses/Mismatch. Manage Sales/ Stocks/ Bond
Registers updates and verified as per GRN’s.
Stock Management:-
Pricing & stock control. Elimination of dead or slow moving stocks with the approval of the verticals.
Controlled turnaround of stock resulting in increased cash flow. Regulate the procurement for the duty
free shops. Manage Re-ordering, Sufficient stock levels at locations, GIT, maintaining shelf life &
depletions.
Supply chain management:-
Reordering for international imports & local supplies. Liaison & follow up with head office in Jebel Ali Free
Zone Dubai, UAE & local suppliers for all orders placed in co-ordination with Vertical heads. Planning of
logistics, coordinating with the C & F agency for the smooth flow of the stocks in transits, Economic
Distribution & Allocation of goods to the Stores.
General Administration:-
Ensure the project is operating as per the company’s requirement. Ensure regular compliance of the
company & its various departments in accordance to countries regulations. Personnel administration & HR
at location level. Ensure all departments are working in a cohesive manner to achieve the company’s
objectives. Manage good co-ordination with Customs Department & Port Officials. Co-ordinate with all the
Government departments related to stocks, sales, bonds, licenses, and other lines of business. Healthy and
effective relationships with all the stake holders. Maintain and update licenses, bank guarantees, and
insurance policies.
Work Experience :-
Name of the Company: Pantaloons Food Product (India) Ltd. (KB’S Fair Price).
Designation: Retail Outlet Manager.
Duration: 1st August 2008 till 30th June 2010.
Key Responsibilities Areas:
Manpower Planning & respective job allocation. Tracking ticket size & converting foot-falls. Shrinkage
management. People management. Competition mapping. Data analysis. Coordinate with Category,
warehouse, maintenance, IT & CSD. Inventory Management. Vendor management. To ensure attractive
merchandise display & over all store layout. To ensure the adherence to SOPs in Store. To facilitate
smooth cashiering process. Monitoring stock movement, minimizing expiries, maintaining reports.
Supervision of the entire Area and team on day to day basis.
Work Experience :-
Name of the Company: Subhiksha trading company.
Designation: Retail Outlet Manager.
Duration: 1st November 2006 till 30th July 2008.
Key Responsibilities Areas:
Customer care / service / relation / complaints / preparing daily reports on sales, spoilage, cash details.
Stock ordering, sales upgrading, handling staff members, training of staff, reporting of all reports. Store
setup, market research, site identification, calculating its feasibility, property finalizing, civil works, electrical
works, store layout & preparing planogram. To build up a healthy culture by fostering organizational Values.
To provide strategic support to the Store leadership. (SM). To strategize to reduce shrinkages. To ensure
strict adherence to the Statutory Compliances. To facilitate the professional & personal development of the
subordinates. To maintain over all discipline in the Store.
Work Experience :-
Name of the Company: Shoprite hyper.
Designation: Fast food \ Fresh food Assistant.
Duration: 6th December 2004 till 31st October 2006.
Key Responsibilities Areas:
Customer care / service / relation / complaints / preparing daily reports on sales, spoilage, cash details.
Increased Profit level of area by controlling cost and inventor. Display & visual merchandising. Understand
the customer requirements. Handling stock of packaging.
Work Experience :-
Name of the Company: Pantaloons Retail India ltd. (Big Bazar).
Designation: Cashier \ Team leader.
Duration: 31st march 2003 till 4th December 2004.
Key Responsibilities Areas:
Handling cash, Tracking ticket size & converting foot-falls. To facilitate smooth cashiering process. Train the
staff \ trainees.
Work Experience :-
Name of the Company: Jug heads [A Fast food joint] & open sesame [A Continental restaurant].
Designation: Restaurant manager.
Duration: 5th January 2001 till 28th march 2003.
Key Responsibilities Areas:
Stock ordering, sales upgrading, handling staff members, training of staff, reporting of all reports.
Monitoring stock movement, minimizing expiries, maintaining reports. Supervision of the entire Area and
team on day to day basis. Tracking ticket size & converting foot-falls. To ensure Stock replenishment.
Educational Qualifications:-
Exam Passed Year of Passing Class
B.COM 2004 2nd Class
H.S.C. 2001 2nd Class
S.S.C. 1998 2nd Class
Computer knowledge :-
Daily work reports maintained on MS Office formats and MS Outlook mails and also Store operating
system including REM, 3ev2, RSG, L.S.Retail-NAV, SAP.
Languages Known:- English / Hindi / Marathi
Interest / Hobbies: - Traveling, Dancing, Sports & Listening Music.
Personal Profile:-
I strongly believe that nothing can be achieved without hard work and perseverance and I am proud to
say that I practice this virtue, I have the courage of conviction and will not compromise or deter from
doing what I believe is right. My motto in life is achieving quality in everything I do “everything is nothing
without quality”. On the other hand my strength is my weakness as I tend to set high standards for others
and myself which when not attained can be a cause for disappointment.
I herewith assure, that all above mentioned information is correct to the best of my knowledge.
