Benjamin Rankin (99035)
Global Retail Director
PROFESSIONAL SUMMARY
With a strategic mindset for operational success, use of performance modeling, communication and proven change management techniques this experienced leader drives growth and motivates teams. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
SKILLS
Multicultural Leadership (>1500 People), Change Management, Strategic Mindset for Operational Success, Performance Modeling, Vision and Strategic Planning, Marketing and Commercial, Strategy,
Customer Experience, After Sales Service Strategy, Coaching and Motivation, Results Driven.
WORK HISTORY
August 2019 - March 2023
Founder, Confidential Hotel Holding, Nyon, Switzerland
Built Hotel Group
Set up Operational Standards, Recruited teams
Digital transformation: both OTA's and own infrastructure
Delivered profitability 3x industry average
Improved NPS from above average to top 15% of competitive set
Increased sales 28%, improved RevPar and Occupancy
October 2018 - July 2019
Sales and Marketing Senior VP, College du Leman, Geneva
Established forward leaning partnerships: Hublot, Heart for India,
Pimax
Increased Sales >27%
Rebranded school
August 2016 - October 2018
Group Head of Omni Channel Strategy, Chalhoub, Dubai
Change Management from physical retail to hybrid distribution
Established new vision of distribution, negotiated contracts
Ran 24 seminars, 3 reward ceremonies
Launched Farfetch joint venture, Lacoste.com
May 2013 - August 2016
Global Retail VP, Lancome, Levallois including GTR
Increased Market Share 2Pts
Revolutionized Beauty Consultant online learning using "social learning"
Increased profitability 17%
April 2011 - April 2013
Global Training Director, LVMH: Givenchy, Levallois including GTR
Created Givenchy Academy: Modeled performance, built retail management and sales training, built technical training (Make-up, Skincare, Fragrance expertise) and product trainings.
Improved worldwide make-up sales performance 32%
February 2008 - April 2011
Europe Retail Director, LVMH: Dior, Paris including GTR
Managed over 1 billion in sales and 1980 people
Defined new organization, job descriptions, competency modes
Implemented retail standards in 41 countries
Restructured and fully trained salesforce
Transformed B2B partnership model
January 2007 - April 2008
International Project Manager Retail and Sales, LVMH:
Dior, Paris
Established global retail audit and global retail standards
January 2004 - December 2007
Business Development Latin America, LVMH, Louis Vuitton, Paris, San Paolo
Demonstrated leadership skills in managing projects from concept to completion
May 2001 - January 2004
International Trainer, LVMH: Louis Vuitton, Paris
Wrote training manuals for 11,000 employees and 14 positions according to strict
company guidelines protocols.
Launched Change Management training to support launching new categories, i.e. watches, jewelry, shoes.
LANGUAGES
French : Bilingual or Proficient (C2)
English : Bilingual or Proficient (C2)
Spanish :Advanced (C1)
Dutch : Upper intermediate (B2)
EXTRA-CURRICULAR LEADERSHIP
Board Member Metabole and Blur London
Guest Lecturer Fashion Institute of Technology (New York) and La Sorbonne (Paris)
