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Retail and commercial manager

KSAU-HS Route, Jeddah, Makkah Saudi Arabia

In-depth knowledge/experience in Retail Area/Stores Management, Warehouse operations, Logistics & supply chain, and Inventory Management. Create & implement the operational process with maximum optimization of assets and manpower. Opened more than 10 store mix of Airport & High street stores with the recorded time. Thorough understanding of airport ethics and standards as well as stakeholders rules & regulations. 


* Retail Area management, Planning & Organizing, Store Opening Process.

* Problem- Solving skills; including structuring problems, performing detail analysis, and developing/implementing.


* Analytically driven.

* Proven ability to automate the process and create efficiency on the ground.

Company : On request

Retail&Commercial Manager

June 2021 - Present

•Managing complete operations & commercial end to end (Vendor Management, Margin Management, Stores P&L, Inventory management, Warehouse/Asset management, Operational Standards, Expense Control, New Store Openings, Including Purchase Order Control)

•Vendor Management: Ensuring that relevant buyers are communicating with vendors to ensure other income target of Monthly, Quarterly & Annually are being achieved

•Contract Management: Ensuring that all the vendor contracts are negotiated as per the company guidelines to secure profitability

•Purchase Orders: Ensuring that purchase orders are raised and controlled on timely manner and approve it based on controls

•Margin Management: Reviewing and ensuring that the store are performing based on given margin percentage targets

•Promotional Activities: Ensuring that time to time promotion activities are on place which will benefits both consumers and company

•Strategizing: Developing action plans to encourage constant improvement

•Store P&L:- Supporting general manager to build the stores P&L and ensure that business are in line with planned P&L

•Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory, no damaged or poor fresh food quality; close to expiry). Monitoring product range availability according to selected store product range

•Warehouse / Asset management & Space Planning: Ensuring proper implementation of Warehouse SOPs, Stock Management, Logistic & Stock receiving & deliveries, and space planning guidelines in stores as per brand guidelines

•Expense Control: Identify potential opportunities to reduce expenses

•Budget management: Monitoring and managing the store costs vs budget for each store

•Performance: Ensuring continuous improvement of stock level, productivity, service level

•New store Opening: Participating in new store opening strategies in both front & back end process

Company : On request

Inventory Control Specialist

September 2020 - June 2021

•Prepare & Implement monthly sales strategic plan (sales, purchase & implementation) & constantly review its achievements.

•Identify new sales opportunities by implementing promotional activities and range extensions.

•Manage the sales forecasts to ensure optimal stock availability to meet demand to maximize sales.

•Plan and organize store layouts and displays as per company guidelines

•Train and Mentor store and warehouse team on Brand/Company SOP’s.

•Setting up and implementing of Standard Operating Procedures for Store and Warehouse.

•Accountable to achieve both internal and external Audits for Operational Audits for both Store & Warehouse.

•Strong follow-up stock receiption and display follow up as per company standard.

•Implementing complete stock rotation process as per brand/government safety standards.

•Implementing complete stock taking process including stock take reports presentations.

•Co-ordination with other stake holder to view and achieve the business target.

Company : Major GTR retailer

Stock Control Officer

Dec 2017 - July 2020

•Centrally manage and maintain the company material and stocked product inventory.

•Manage and control perpetual inventory stock counting/inventory accuracy checks.

•Perform regular inventory analysis to check the movement of materials to classify it into slow, dead or fast moving items.

•Ensure adequate stock of fast moving items and slow/dead moving items to notice of the management and recommend corrective actions

•Responsible for analyzing inventory and setting accurate reorder points in order to have proper stocks.

•Analyze and approve any stock movement between all locations of the business. 

•Analyzed stock losses on every stock take and trained & brief store team as well as merchandising on stock losses action plan.

•Ensure that all the stock is being accepted as per SOP and any shortages or excess stock received is raised to procurement department. 

•Conducting monthly spots checks on stock receiving at Store through Daily Warehouse to Store deliveries tracker to ensure that stock is being received properly and accurately.

•Ensure that all short dated and near expiry stock is communicated well advance to buyers for necessary actions. 

•Brief store merchandiser and porter to pull the stock to the shop floor upon receiving from warehouse on timely manner to grab every sales opportunity.

•Train and mentor store and ware house team on brand standards. 

•Actively involved in business decisions.

•Support and coordinate Duty Manager and Retail Operations Manager to maximize the sales opportunities. 

•Deputize the brand operations in absence of retail operations manager and ensure that business is not being affected in his absence.

Shop Supervisor

March 2014 - November 2017

•Ensuring the shift opening and closing process is in line with company policy.

•Ensuring that day to day shift operation is comply with airport policies and procedures.

•Ensuring that staff is fully aware and adhere airport security and safety process.

•Managing and deputizing in absence of duty manager.

•Coaching and training team on how to provide excellent guest services at all time of business.

•Making business decision with help of daily and weekly sales reports.

•Allocating staff according to their Strength and Performace. 

•Ensuring that the cash handling is in line with LP Standards.

•Ensuring that replenishment is done before and after the peak time of business.

•Regularly monitor merchandising & visuals display comply with brand standards.

•Coach and train team on visual merchandising in line with brand standards.

•Coordinating with buying team & operations management team on fast & slow moving lines and on missed sales opportunities.

•Ensuring all marketing & promotional material is properly positioned at all time of business.

•Consistently generating & giving new ideas to maximize sales.

•Brief & coach team on shrinkage controls. 

•Assisting inventory manager in the Perpetual Inventory process.

•Developing and encouraging team on timely manner. 

•Ensuring that point of sales is up to date and reflecting correct exchange rate according to the company standards.

•Raise & follow up all IT related issues and FMM issue to concern department.

Certification : World Education Services, September 2019

Education : Bachelors degree Computer Science (Osmania University), 2006 - 2009

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