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Chief People Officer

Florida, USA

Driven and decisive Global HR Executive offering 25+ years of experience managing human resources teams to deliver compliance, personnel communication & workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training, talent acquisition and development and complex problem resolution. Develops and implements HR strategies in multi-site locations and initiatives aligned with overall business strategy. Have worked in Europe (Ireland, UK, Switzerland), CIS, Middle East, USA, Canada & LATAM.

On request - 10/2022 - Current – Sunrise, Florida, USA


•       I have responsibility for setting the strategic vision for the HR function and building a multifaceted HR department to support business needs. Reporting directly to the company CEO, I serve as a trusted advisor and partner to the executive team to ensure the company attracts, develops, and retains world-class talent focused on building incredible, customer-centric cultures. Responsibilities will include:

•       Create a world class people and talent strategy that aligns with the Vision, Mission, and Values/Behaviors throughout the company and drives a high-performance culture.

•       Lead all aspects of the function including talent acquisition, people operations, performance management, organization development, onboarding, HR Consulting, compensation & benefits, retention and more.

•       Define, develop, and deploy a system for ongoing measurement of employee engagement and driving proactive steps to increase employee engagement and retention.

•       Create business-oriented policies and procedures for the human resources function that drive clarity and transparency for managers and employees.

•       Provide active guidance and partnership to the Executive Team on human capital strategies.

•       Provide HR guidance and leadership on special projects, HR analytics & reporting, talent reviews, training, change management, organizational design, and diversity and inclusion.

•       Scale the amazing company culture to maintain the extremely high employee satisfaction and retention rates as well as ensuring the team continues to live and breathe its key values.

•       Develop innovative ways to drive employee engagement and build a vibrant and authentic culture that allows employees to collaborate, create value, and thrive across a distributed workforce.

•       Serve as an active member of the Executive Team


On request (Private Equity) |10/2020 – 10/2022 – Remote: USA


•       I collaborate with leadership to define the People & talent acquisition strategies for the organizations long- term mission and goals; identify ways to support this mission through talent acquisition, talent management and culture.

•       Close cross-departmental engagement with, Finance, Internal Communications, Business Systems, IT, Operations, Business Development & HQ company executives.

•       Duties/Responsibilities Lead & contribute to special projects and assignments as needed.

•       I partner with executive teams and functional leadership to ensure People strategies are imbedded in departments to support business goals and culture.

•       Create and foster strategies and processes to ensure department head accountability in support of People strategies and initiatives.

•       Ensure all People Operations are in order and efficient, including talent aquation, HR policies, succession planning, employee relations, performance management, health and safety, inclusion, leadership development compensation, and benefits.

•       Champion the values and vision of the company by leading to ensure a positive work environment to drive the highest levels of employee engagement.

•       Oversee, occasionally manage, and resolves complex employee relations issues.

•       Conduct effective, thorough, and objective investigations.

•       I work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

•       Works closely with management to identify training needs, workforce planning and succession planning.

•       Leads, manage, and develop the Global People Operations team Oversee HR legal compliance and risk management across the organization.


 On request - Miami, USA, USA - 05/2012 - 07/2020


•   Promoted & assigned to the Americas Home Office including the Group Supply Chain/Logistics, Distribution center in Miami & COE for the Global Legal Department & ______ Cruise Services Division.

•   I developed and ran the implementation of an integrated People & Partner Resources Strategy which was aligned with and supported the achievement of the Global Business Strategy.

•   I was a member of the M&A People integration project team during the _______________ acquisition.

•   Under my direction the Divisional HR Office played a proactive role in: Delighting Dufry Customers, Supporting Operational Efficiency, Growing Sales & Profitability.

•   Provided overall leadership and guidance to HR functions by overseeing HR administration, talent acquisition, payroll, HRIS for the US, compensation, benefits, employee relations & department budget.

•   I provided advice and professional HR service to Management & Staff in line with Employment Legislation, payroll oversight and Company policies & procedures.

•   A trustee member of the 401K Pension board.

•   Managed 8 HR Managers within South /Latin America & Caribbean.

•   Business Strategy: Contributed to the Company Business Strategy ensuring HR Strategy supported achievement of business results, including M&A people projects and developed a positive work culture.


 On request - Switzerland, Switzerland - 09/2009 - 04/2012


•   Based in the HQ Switzerland, I lead the Global HR strategy discussions and generated plans for implementation in accordance with Dufry's objectives; made proposals to senior management regarding human resources projects.

•   Applied knowledge of business strategies to proactively anticipate business needs based on industry trends.

•   I provided strategic leadership and general direction to managers and staff.

•   I led in establishing human resources strategic projects and objectives that had Global wide impact.

•   Ensuring the operations 'effectively achieved HR & Training objectives.

•   A key responsibility was to attract, retain and motivate talent, particularly leaders, in an extremely competitive recruiting environment.

•   I was an advocate for recognition and robust career development opportunities within the HR organization, promoting internal excellence.

•   I implemented and supported human resources corporate programs and policies, ie, talent development, rewards & recognition & employee benefits.

•   Program managed the portfolio of learning solutions/training programs to ensure deliverables and objectives where met.

•   Provided leadership and direction on strategic HR project roll-out to 7 Regional HR Directors in six global regional offices (Brazil, USA, Europe, Africa & the Middle East).

•   Assisted with the annual Compensation & Benefit activities (merit adjustments, bonuses, other award programs, health plans) for assigned businesses / regions and provides consultation to business managers to ensure thorough understanding of plans and programs.


 On request - Dublin, Ireland, Ireland - 09/2008 - 08/2009

•   Partnered with the newly created regional international executive team on the design and delivery of HR projects.

On request - 07/2006 - 08/2008

•   Worked with 3 major Middle East Retail Companies in Kuwait, Bahrain & KSA

•   Established department manpower, recruitment, induction, training & development, performance management and succession plans.

Education and Training               


University of Leicester |   Leicester, United Kingdom   | 01/1998

Master of Science: HRM & Training

Limerick University, Irish Institute of Training & Development (SHRM Certified Equivalent)


Associate of Science: Human Resources & Training

Chartered Institute of Marketing |   University of West London   | 01/1990

Associate of Science: Business Marketing

Member of the Chartered Institute of Marketing


Activities and Honors                            

HRO Today: USA - CHRO Leader of Distinction 2019

Top Workplace South Florida 2015/16/17

Best Place to Work Florida 2017 awards.

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