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Brand roles - Eyewear & watches

JESTREW/13021 - Sales Associate, Watches (LAX) - DFS Group Limited - Los Angeles, CA - Apply here

As the Sales associate, you will be the brand ambassador and a smiling face of DFS. You will work on the most important role in the sales floor, and be the first direct conduit between our Products and our Customers. You will build the customer loyalty and relationships while challenging yourself with the sales and productivity targets.

Selling via the Best Customer Experience
 

  • Assist customers in selecting, purchasing, and refunding merchandise while demonstrating your excellence in customer service

  • Complete customer transactions in a professional and timely manner

  • Identify customer’s temperaments and recommend products that suit their style

  • Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate

  • Assist other sales staff in peak periods to ensure customers in all areas are attended to promptly, with waiting time reduced to the minimum
     

Floor and Product Presentation
 

  • Ensure floor presentation meets or exceeds brand and DFS requirements

  • Maintain reasonable stock levels of all merchandise in the department

  • Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate

  • Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow

JESTRFA/10022 - Commercial Manager (Macau, Hainan & Worldwide Travel Retail) - IWC Schaffhausen - Hong Kong  SAR - Apply here

MISSION

The Commercial Manager builds and drives IWC’s physical business in the assigned region. The role takes ownership of all touch points and owns IWC’s sales presence and all related projects across retail, wholesale and travel retail. Driving retailization as the main brand objective and do whatever is needed to drive sell out business.

 

RESPONSIBILITIES

 

OVERVIEW

  • Be the owner and manage all related aspects for the assigned market

  • Develop and implement business plan to achieve annual sales targets (sell-in and sell-out)

  • Monitor the competitive landscape, market trends and the broader economy to identify opportunities and threats and solutions  

  • Facilitate the process of WS Retailization according to HQ’s direction

 

SALES

  • Develop action plans per POS and implement to ensure all POS are on track

  • Develop strong and efficient relationships with stakeholders at all levels – retailer owner, general managers, store managers, retail staff, end customer to drive sell out in all doors

  • Regularly visit points of sale to keep and provide support and service as needed

  • Implement impactful incentive programs to drive sell out

  • Implement policies of IWC and ensure that all activities are compliant with local regulations and corporate standards.

  • Track and analyze business performance (sales by door, turnover, market share) and adjust sales actions accordingly

  • Collect market intel and knowledge about competitive brands to support business plans

 

TRAINING & PRODUCT KNOWLEDGE

  • Implement IWC Co-Pilot in line with HQ’s training strategies

  • Convey the passion for IWC to turn all sales associates into passionate brand ambassadors

  • Driver of mindset change with all stakeholders to align with business needs

  • Regularly deliver in-store trainings to enhance brand and product knowledge

 

OPERATION

  • Prepare wish list and monthly order based on the sellout trend

  • Regular boutique stock update, handle stock request and annual stock take for all channel

  • Manage stock logistics for adhoc request, like APAC transfer or stock return to HQ

  • Define the model stock based on store trends, customer base, commercial objectives and brand strategy

  • Implement the automatic replenishment process with each POS

  • Regularly assess stock situation at POS to ensure that inventory requirements are met

  • Propose solutions to address identified risks and issues (aging inventory, slow movers, overstock)

JESTREW/12011 - MSC Cruises / Explora Journeys - Assistant Retail Manager (Luxury Watch and Jewelry Dpt) - Explora Journeys - Ship Based  - Apply here

An exciting opportunity exists for a highly experienced Assistant Retail Manager (Luxury Watch and Jewelry Dpt.) to join our newly created luxury travel brand “Explora Journeys” to deliver a “Michelin-starred” retail guest experience. Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of four ships (currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.

Key Accountabilities
 

  • Drive for Results: to show consistent drive and determination overcoming obstacles and difficulties.

  • Customer Focus: to identify and correctly understand (internal/external) customers' needs and to act supplying timely, effective and personalized answers in order to exceed the expectations.

  • Coaching and Developing Talent: to take care of his team development, helping them to identify their needs and supplying consistent opportunities for growth.

  • Planning and Organizing: to plan work to achieve results by identifying goals, priorities, times, actions and resources in advance.

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