JOB PROFILE (Education, years of experience and technical competencies required)
Sales and/or Retail experience - Travel Retail or cosmetic industry experience a plus
Previous training exposure (public speaking – makes expert information easy to understand)
Passion for cosmetics & luxury
People oriented, Empathic
Business minded – ability to initiate & propose
Collaborative / innovative spirit
Strong organization & communication skills
JOB DESCRIPTION SUMMARY (Principal activities for the position)
Train and develop Beauty Advisors and retail staff via e-learning & ILT (Virtual/Face to Face) on brand, product, service and retail competencies provide the best possible experience for the TR shopper and improve our sell-out, in line with Brand / distribution channel strategy
Provides training for BAs, Counter Manager and generic staff that is aligned with brand/POS/Retail Education priorities
Delivers virtual training sessions to improve service levels and increase sales (gain Market share)
Engages and motivates BAs through social learning on MBC
Develops & tracks Individual Learning Path for exclusive BAs on MBC, and a retailer path for generic staff
Reports on training activity, learning completions, learning need gaps,
TRAVEL %: 40%