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Retail sales professional (1412137)

Dublin, ROI

This is an exciting opportunity for enthusiastic and ambitious individuals to work in a closely knit team who are passionate about retail and delivering the best Airport retail experience for passengers.  

The successful candidates will deliver a world class shopping experience to our customers at Dublin and Cork Airports, maximising sales growth and providing on-trend, customer centric services.    

We have a number of full-time and part-time roles and have opportunities at both Dublin and Cork Airports.

The roles are shift based, permanent and will be appointed in line with the Framework Agreement agreed with Mandate Union.

An engaging onboarding process will be delivered, which will include comprehensive training.    

We Offer:Comprehensive induction & training programmeUniform provided on joiningSubsidised staff meals and free coffee, tea & water across breakroomsFree car-parking for working hours with staff shuttle bus availableTravel Tax Saver Scheme and the Bike to Work SchemeStaff discount at “The Loop and” with 10% off purchases and frequent staff discounts across Dublin Airport & other discounts across the campus

Various Wellbeing initiatives:

Complementary Flu vaccines, health clinics, EAP assistance programme, Focus on You

Wellbeing services, access to on-site gym and swimming pool in ALSAAActive daa

Charity of the Year activities, events and socials


1-2 years retail sales experience is desirable but not essential as training will be given on job

Fluent English

A passion for customer service and delivering a great experience

A strong work ethic, willing to share ideas in order to succeed together

Excellent communications skills

Availability and flexibility to work shift (including weekends) 


Driving SalesApproach and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)

Link sell, substitute sell, cross sell & up sell to increase customer satisfaction and passenger average spend

Highlight ARI’s value message and ARI’s exclusive customer offerings

Maintain awareness of all sales, promotions and applicableKnowledge of Store, category sales targets (shift, daily, weekly)

Full commitment and participation in all promotional activities

Adherence to cash/card handling procedures Visual Merchandising & Category Management Knowledge and application of required merchandising standards in line with guidelines from the visual merchandising and category management teams

Ensure accurate pricing of products through correct display and adherence to SEL guidelinesRecognise and ensure implementation of brand standards for each house/supplier

Knowledge of location of stock and sourcing of sameAwareness of the need to maintain required stock levels and ensure effective stock rotation to prevent out of date stock

Escalate stock issues as appropriate Retail Product KnowledgeCommit to attending ongoing brand training and implementing learnings thereafter

Drive personal learning regarding products sold in store through continuously engaging with ARI Knowledge Hub as a mechanism to further enhance product knowledge

Provide feedback to team members and managers regarding product interest (out of stock, customer requests.)

Display expert product knowledge of all categories within the retail area. Customer ServiceProvide a professional, attentive and personal customer shopping experienceProvide customers with retail and airport information as required

Foster and implement all activities related to providing a safe working and shopping environment  

Customs Compliance and Stock SecurityAdhere to all custom regulations & procedures e.g.. STEB bag, personal allowances for connecting flightsPro-active i n applying techniques which will mitigate stock variances or custom breaches / bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances or custom breaches

Reinforce store strategy to reduce shrinkage 

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