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Retail Operations Manager

Fort Lauderdale, U.S.A.

Grow With Us!

North America's leading travel retailer. For over 30 years, we meet the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn’t serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We’re dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler’s Best Friend. We strive to ensure we’re fulfilling our team members' career potentials through training, skills-development, and career pathways – as our team members grow and succeed both personally and professionally.

What We Will Offer You:

  • A rate of pay of $51k per year

  • A 20% off Employee Discount

  • A 50% off Food & Beverage Discount

This Operations Manager Position Is For You, If You Would Enjoy:

  • Assisting the General Manager in executing the day-to-day activities in support of the strategic planning initiatives to ensure a productive and profitable operation

  • Helping to promote an overall corporate image of excellence through strong work ethic, leadership by example

  • Providing consistent delivery of excellent customer service and store visual presentation

  • Working at the Fort Lauderdale-Hollywood International Airport 

Your Team is counting on you as an Operations Manager to:

  • Provide flexibility to work any shift, any day of the week, including weekends & holidays

  • Work a full-time schedule

Operations Manager Duties:

  • Assist the General Manager in maximizing sales and profits by meeting and exceeding sales budgets while minimizing shrink.

  • Assists the General Manager in recruiting and developing quality staff at all levels. Provides input to location succession planning.

  • Provides leadership, effective management and training for staff.

  • Ensures communications from home office and the General Manager is delivered to all staff levels.

  • Ensures full adherence to all company policies and procedures.

  • Implements and enforces controls that protect the company’s assets from internal and external shrink.

  • Ensures over-all floor coaching and supervision is delivered consistently to ensure excellent customer service.

  • Completes on a timely basis all administrative work as assigned by the General Manager, (i.e. scheduling, back office administration).

  • Performs daily/ weekly operational audits.

  • Ensures adherence to all promotional programs and reports deficiencies in compliance to the General Manager.

  • Demonstrates excellent product knowledge and visual merchandising skills

  • Performs daily inspections in each store to ensure company standards in visual presentation, stock replenishment and housekeeping are maintained.

  • Fulfills all responsibilities of General Manager in his/her absence including responsiveness to landlord and home office requests.

Required Qualifications:

  • Leadership qualities and demonstrated organizational skills.

  • Excellent time-management skills and problem solving abilities.

  • Strong interpersonal skills with an ability to interact with diverse personalities.

  • Ability to multi-task.

  • Able to lift up to 40 lbs.

  • Able to stand and walk throughout the shift

  • High School Diploma or Equivalent; Associates degree or above preferred

  • Have a Driver’s License

  • Two years of previous retail management experience. Multi-store management experience required for multi-store locations

Some of our company-offered benefits for you and your family include:

  • Health & Well Being: Medical/Dental/Vision Insurance

  • Paid Time Off

  • Various Personal and Parental Leave Programs

  • Retirement Programs & Matching Employee Contributions: 401K & RRSP

  • Employee Recognition & Anniversary Programs

  • Training, Development, and Growth Opportunities

  • Tuition Assistance & Scholarship Programs

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