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Retail General Manager (1412142)

Boston, MA, USA


In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.



  • Responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customer and ensuring the highest level of customer service possible

  • In conjunction with the Country General Manager and Regional VP, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the shops

  • Analyze the KPI’s if any issue in the shop might be affecting the daily sales, and take corrective actions if needed

  • Organize and lead the Weekly Meeting with Operation’s responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)

  • Prepare a weekly action plan as a result of the Weekly Meeting

  • Review Sales targets by shop, category and brand, compared to the previous week, month, year and budget

  • Lead the Terminal/Store Manager’s team

  • Control the cost and take actions if needed

  • Cultivate an excellent relationship with the Airport authorities

  • Coordinate the SIP in terms of implementation and execution

  • Complete month end GM report providing analysis of results with qualitative feedback on results

  • Provide information as requested to commercial team on sales/margin and promotional results


  • Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops

  • Responsible for matching of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department

  • Execute performance evaluations and goal assessments


  • Accountable for the P&L in the operation

  • Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates

  • Participate in the determination of the investment and development plan


  • Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented


Required: Duty free/retail experience with at least 6 years at management level. Knowledge of the Retail or Consumer goods industry

Dufry/Hudson is always on the lookout for top quality people who want to be a part of a winning retail team. With many stores and concepts across the country and throughout the world, we have the ability to help you find the job that is right for you. We recognize that our employees are a driving force behind our success! Our dedicated team enjoys an exciting and friendly environment!

We invite you to learn more about our …

  • Competitive Salaries

  • Medical, Dental & Vision Insurance

  • Company Paid Life Insurance

  • Paid Vacation

  • Paid Sick Time

  • Employee Recognition Programs

  • Advancement and Growth Opportunities

  • On-going Training & Development

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