PURPOSE:
In charge of the general management and the commercial activities of the Dufry shops, and accountable for the retail standards within the area to maximize profitable sales and manage local relationships.
JOB RESPONSIBILITIES:
Operations
Responsible for managing the shops within an operation, consistent with the short and long term interests of the company, its employees and its customer and ensuring the highest level of customer service possible
In conjunction with the Country General Manager and Regional VP, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the shops
Analyze the KPI’s if any issue in the shop might be affecting the daily sales, and take corrective actions if needed
Organize and lead the Weekly Meeting with Operation’s responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)
Prepare a weekly action plan as a result of the Weekly Meeting
Review Sales targets by shop, category and brand, compared to the previous week, month, year and budget
Lead the Terminal/Store Manager’s team
Control the cost and take actions if needed
Cultivate an excellent relationship with the Airport authorities
Coordinate the SIP in terms of implementation and execution
Complete month end GM report providing analysis of results with qualitative feedback on results
Provide information as requested to commercial team on sales/margin and promotional results
People
Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops
Responsible for matching of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department
Execute performance evaluations and goal assessments
Finance
Accountable for the P&L in the operation
Analyze monthly KPI’s, income statement and balance sheet, and control exchange rates
Participate in the determination of the investment and development plan
Customer
Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented
EDUCATION AND EXPERIENCE:
Required: Duty free/retail experience with at least 6 years at management level. Knowledge of the Retail or Consumer goods industry
Dufry/Hudson is always on the lookout for top quality people who want to be a part of a winning retail team. With many stores and concepts across the country and throughout the world, we have the ability to help you find the job that is right for you. We recognize that our employees are a driving force behind our success! Our dedicated team enjoys an exciting and friendly environment!
We invite you to learn more about our …
Competitive Salaries
Medical, Dental & Vision Insurance
Company Paid Life Insurance
Paid Vacation
Paid Sick Time
Employee Recognition Programs
Advancement and Growth Opportunities
On-going Training & Development