We are seeking an outgoing and assertive individual as our Product Sales Manager (PSM), who will be the primary conduit between the corporate merchant team and our customers.
You will have the autonomy to manage, mentor, and develop a cross-functional sales team.
You will own your brand/categories of business at store level to ensure all promotions, product training, and floor presentations are in place effectively, executing what needs to happen to drive sales today as well as for future growth.
Manage your sales floor to ensure a high energy, positive floor experience for staff and customers
Effectively partner with the Platinum Services team to enhance the customer experience
Team & Service Management Review sales productivity and individual sales team member’s performance on a regular basis
Provide effective team leadership through open communication, training, coaching and active encouragement of the sales team to meet or exceed location sales targets.
Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their rolesPrepare and deliver performance appraisals providing relevant and specific feedback.
Participate in recruitment and selection of your Team Leaders and sales staff as required.
Be the primary communication link between product merchants and internal stakeholders; prepare and participate in the bi-monthly Brand / Product conference calls.
Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information.
Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.
Bachelor’s Degree in Management, Business or equivalent
2+ years’ retail store experience;
Leadership experience with sales and luxury merchandise a plus
Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
Able to make sound decisions with relevant facts at hand, does not shy away from conflict
Good problem solving skills
Work independently and on weekends and outside of regular office hours, if required
Fluency in English and other languages as required by location